Name: Villa Contessa
Address: Fragaki 12, Malia, Greece, Malia, Malia, Malia, 70007, Greece
Rating: 9

Garden

Terrace

General

Family room

Rooms

Free Wi-Fi

Internet

Airport transportation

Car rental

Transfer

Bike rental

Recreation

No parking

Parking

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the villa

Ikaros and Kernos Beach

Aeolos Beach

Νisos Beach

Mallion Beach

Bikini Beach

Dolphin Beach

Malia Beach

Port of Agios Nikolaos

Heraklion International Airport

Heraklion Port

Sitia Airport

Villa Contessa

Malia

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

So, as I've been planning my long awaited trip to Greece; to initially be had as a "research" trip (looking to become a dual resident of Crete and here in New Orleans within the next couple of years) and a 50th birthday celebration trip, I came across Villa Contessa after searching for days for the "perfect" place.
In appearance, location, and "atmosphere" it was everything I am wanting for this leg of my trip.
The fabulous reviews made it a no brainer.
However, when I had reached out to them multiple times to get clarification of the units-correct info./corresponding pictures/balcony views/room location (as the COUNTLESS sites-including their own- I had investigated didn't have said specific pictures/info. of the specific rooms. They all have multiple repeats of the same pics/info for every room they feature?? Sure this can happen (I suppose..????) but then make even the slightest effort to clarify and provide such easily obtained information. 
I was not rude about it. Rather I expressed my excitement and pleasure in finding such a perfect place, but I really wanted to make sure I was going to get the room I wanted, keeping in mind that this reservation is for the 3rd week of MAY 2021 and multiple sites have complete open availability!!
Also, not forgetting to mention that it would have been from 5-7days, possibility of people joining me (more gees paid to them), and as I informed them, was going to be looking to rent a car/scooter, go horseback riding, and paragliding,  in which they advertise to facilitate...and obviously with a charge.
So, I guess I'm saying that, although not a king's ransom,  they would definitely be receiving a good amount of business from me.
I had first booked a few days with then and sent them a note with my questions/concerns, received a reply a couple days later to confirm my booking and push their "shuttle with a fee".
I responded informing them that I would not need a shuttle (coming from Chania), but please address said questions/concerns. Another response a few days later, still pushing the shuttle from Heraklion and no other mention.
I yet again responded with all previous questions/concerns, also telling them I was going to/wanted to add on a few more days and possibly people, so Please address my room inquiries. 
Days later, no more replies.
I contacted them 2 more times. Ine through the booking site and on directly to the Villa's email.
Days later no response.  Meanwhile, I (somehow) was able to discern the type of room that was in the "front" and reputed to be the best. It was a larger "apaertment" room. With still no response (but still really wanting to stay there),  I cancelled the studio room I had booked and rebooked with the larger apartment unit.. along with a brief reiteration of who I was and what I was inquiring about. Days later, no response other than a confirmation of booking.
All the while, my faith in ending up with the room AND hassle free guest experience I was wanting/hoping/planning for had diminished. I decided to restart my search for the "perfect" place elsewhere and went to cancel my..."FULLY refundable" (until April of 2021) reservation. 
Low and behold, they attempted to charge me HALF my reservation for the "cancellation fee"!!
Good thing I screenshot the confirmation before and after I paid the money at booking.
Had to call the booking site and they had to "pull rank" over the property and an Operations manager at the booking site ended up refunding ALL of my money.
In the end, I am just really disappointed and have a different outlook of all the reviews they've received.
It seems they are wonderful,"full service" people as long as it doesn't take too much effort or affects the "bottom line".
Again, I really would like to say that I am not a demanding person. 
Actually,  I've been in the Hospitality/Service industry for nearly 30 years so... I know what it's like, how to be grateful and appreciative of "Hospitality Folk", not too mention of ALL people in general.
I just really dont think it's too much to ask to want a stress free, "as I desire" first ever trip/once in a lifetime 50th Birthday celebration trip to Greece..
I suppose if one isn't so concerned about certain particulars than it wouldn't be an issue and of little consequence, and would enjoy in any event.
I am truly so bummed that the little bit of info I was requesting couldn't be acknowledged and therefore the sun has set (or WON'T be, I should say) on my beautiful Villa to stay at :(

So disappointing. Complete lack of communication

We spent a week at Villa Contessa. The apartments are clean and well maintained. George, the owner is very hospitable and helps you with anything. The beach is about 15 minutes by foot. The apartments are regularly cleaned during your stay. All apartments have a balcony. U fortunately no airconditioning, but when you close the doors to the balcony in the morning and open them at night it's no problem. Everything is in the small kitchen if you want to cook in the apartment. One electric plate to cook on. We recommend this place and especially George.

Great and afforable

Small, family business offering 10 rooms accomodation with great location in the middle of Malia old town.the staff was friendly and even woke up in the morning at 6am to make sure our ride finds the place to pick us up. Didn't expect cleaning service since it was a self catering apartment, but was pleasantly surprised by this service. 
On the downside the beds are not extra comfy and the rooms could use some AC during some nights. 
Overall great value for money therefore 5 stars from my side

Good value for money, great location

Situated in Malia Old Town. Villa Contessa is family run, excellently maintained, both inside and out.
George and Nikos are very welcoming and friendly.
A great place to stay for a peaceful, tranquil holiday.


Welcoming and friendly 

All the rooms are very neat and tidy and easily accessable, it is self catering with a kettle and a toaster in the rooms, and washing up liquid. the owners George and nicko
are always on hand to help. It's a short walk to the nearest bar pool and restaurant.
Oh and there's a fridge in all the rooms,   they are cleaned and the linen changed
regularly, I go twice a year, and I'm off again shortly

there is no bar or pool.  perfect for a quiet stay

This is a small group of apartments in Old Malia. It is amongst a maze of tiny streets - mostly with domestic homes. George is the owner and really welcoming - within minutes of our arrival he was offering a drink and biscuits. He was able to make recommendations for local restaurants. The small street at the front of the building is moderately busy with cars and scooters - but all is quiet at night. The view is over the mountains - but unfortunately this is restricted by double telegraph poles with a transformer opposite.
The rooms are quite small but very clean and neat. The bathroom is very small and shower tiny. It was quite a game to manage the shower but were OK after a while.
There is no pool - but easy access to surrounding apartments with pools - we used Sarpidon which is very clean and neat with lots of sun loungers and a lawn to sunbathe.
We would go to Villa Contessa  again because it is a friendly quite neighbourhood with good restaurants nearby

Quiet Place on Old Malia

We have just returned from Villa Condessa we really enjoyed a relaxing time here .
We were met by George a lovely man , The room we were in had a double bed in the bedroom and 2 single beds in the living room which we found very comfortable nice white sheets and towels, theres a fridge and a single cooking ring which was enough for us to cook breakfasts as we eat out the rest of the times theres a toaster and kettle.There are stairs to climb to most of the rooms which might hinder some its a short walk to the town center i would stay here agin if we went back to Malia

Villa Contessa

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment