Name: Hotel Arrebol
Address: Puerto Varas, Los Lagos Region, Chile, Puerto Varas, Puerto Varas, Puerto Varas, 5550000, Chile
Rating: 8

Terrace

Patio

General

Safe (in room)

Rooms

Laundry

Concierge services

Telephone

Services and amenities

Restaurant

Meals

Fishing

Recreation

Free parking

Parking

Massage

Beauty and wellness

Location

At the hotel

Room amenities

El Mirador Airport

El Tepual Airport

Hotel Arrebol

Puerto Varas

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The taxi driver told us the only thing he knew about the hotel was that Iron Butterfly stayed there.  It was pouring rain when we arrived and we had to find the young man to register us at the front desk.  We were shown to the room, simple but clean and there was hand made furniture against the wall.  Nice view of the lake. The hotel is off the beaten track, about 2 km from the small town, but we had a fantastic breakfast the next morning and decided to have dinner there.  The breakfast chef, he was also the designer of the hotel and related by marriage to the owners, asked us what we wanted for dinner. We asked for seafood, and were rewarded that night with a delicious feast.Local fish, freshly and wonderfully prepared, along with fantastic deserts.  It is a gem.  They speak lots of English and were very helpful to me, especially since I didn't have any Chilean money.  they gave me some( they put it on my bill) and made our day and night in Puerto Varas delightful.

nice surprise

Arregol Patagonia Hotel had a great feel to it - many hand crafted wood pieces as furniture.  The exterior of the hotel is covered in vertical twigs that make it appear as though it blends into the landscape.  The restaurant has a beautiful view out floor-to-ceiling glass doors.  And the special BBQ-pit meal of meat, seafood and vegetables on the patio was a dinner to remember.

Serene, organic hotel!

It was nice place, good location, interesting design of hotel. But rooms are very small and no closets for clothes, just a couple of open shelves, room service every day but no security as every time they left our door to balcony opened ( it is even not a balcony, it is some space in front of the balcony door) and we was on 1st floor where any of our neighbor can easily pass from their  place to others. Breakfast was very poor and service there as well (you have to wait if you have enough time to get eggs, coffee we was waiting one day about 20
Min, to each person they usually give fresh orange juice but we had got only 1st time, others days we had to ask). If price would be 40-50% less i would understand, but with price we paid expectations were absolutely others. 


We expect more

We stayed an extended weekend at Arrebol Hotel, 3 nights. The hotel is in a very beautiful location, around 3 kms away from the town center, it has 2 floors of rooms and other levels for the restaurant and other sites which seemed to be reserved for special events. Rooms are equipped with safe, but no closet, just wooden platforms to put your clothes on. No mini bar. No TV. Although the decoration is remarkable, taking natural recycled elements and typical stuff from the zone to make an excellent ornamental scenario.

The downside of this hotel -besides being 40 minutes away walking from Puerto Varas- is the service, receptionists (with the exception of Francisco) is not very emphatic, check in is smooth, not very nice. One night there was a kid (very young) who didn't know how to answer about taxis and other general inquiries, we had to wait for the next day to ask. As for housekeeping, the rooms were OK, but you HAVE TO put your sign requesting to clean your room, and this has to be done by noon. 
Breakfast service is good, not excellent, average variety. Staff can help you with some stuff but wont come to your table to offer anything, help yourself and contact them only if you need something extra. There is no room service, except for a very limited selection of beverages.

In summary, is a nice looking hotel but I am not sure is a good value in general, hotel rate can be expensive if you compare it with some other hotels in the area, even with hotels closer to the town. And when you don't have TV, nor minibar/mini fridge, or few crew members makes me wonder what I am paying for: The view? The disconnection? They call themselves a boutique hotel. Maybe, for some of you, that can have a very high value.

In one word: Simple

We booked this hotel as it was one of the only ones available in prime season. The pictures in the Internet look very promising and we were looking forward to our stay.

Unfortunately we became very fast and quickly very disappointed:

- The linen on the bed was covered with stains. (See pictures)
- The wall behind the bed was cracked
- the bathroom was not very appealing and the shower unfortunately featured some heavy water fungus stains
- breakfast features a quite limited array of food. One day we were served sour!!! milk which was changed after our complaint
- the safe in the room wasn't working, nonetheless the balcony door was left open after room was cleaned 
- a cleaning cloth was left in our room when we returned which spoke for itself
- unfortunately none of the staff spoke English which made it part wise difficult to even talk about things properly in order to ask for improvement or adjustment.

We left actually after three nights instead of five. That was even due to unavailability of rooms and other alternative hotels, otherwise we would have left directly.

We were quite disappointed at what we discovered in this place and we were shocked by the fact that it looked very appealing when we booked it. 

We could clearly see that it used to be an excellent idea of a hotel with certainly unique design,  however it seems as if the good times are are gone for long. 

We are of course aware that standards might be different in other countries however in this case the price did not match the quality at all.



Hotel Arrebol

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