Name: Empress Palace Hotel
Address: 12788 Ross Place, Surrey, Surrey, Surrey, V3V 6E1, Canada
Rating: 0

Smoke-free property

Garden

Television in lobby

Terrace

Express check-out

Outdoor furniture

Reception desk

General

Laundry

Dry-cleaning

Services and amenities

Restaurant

Microwave oven

Meals

Free Wi-Fi

Internet

Parking

Business center

Event facilities

Conference Hall

Business

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Boundary Bay Airport

Queen Elizabeth Park

VanDusen Botanical Garden

TELUS World of Science

Coal Harbour Sea Plane Base

Dr. Sun Yat-Sen Classical Chinese Garden

Vancouver Playhouse

Queen Elizabeth Theatre

Vancouver Central Public Library

Harbour Centre

Canada Place

Orpheum Theater

Vancouver Art Gallery

Waterfront Centre

Robson Square

Christ Church Cathedral

Vancouver Convention Centre

Granville Island Public Market

Vancouver International Airport

Vancouver Aquarium

Stanley Park

Capilano Suspension Bridge

Museum of Anthropology

Abbotsford International Airport

Bellingham International Airport

Empress Palace Hotel

Surrey

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Expedia.com did not provide an accurate description of the Empress Palace. Firstly, they did not mention that if you choose a family room, there’s a chance that you are sharing a bathroom with another family guest. Secondly, the separate parking fee wasn’t mentioned either. It would be better if all of this information is specifically reiterated in the Expedia website instead of writing “the price DOES NOT include any applicable property service fee.”Furthermore, the location may be mis-categorized as a hotel since it feels more like an airbnb and is also located in a residential neighborhood culdesacNo wonder this place has bad reviews, it’s due to the inaccurate information provided by the Expedia website. On the other hand, the Empress Owner herself is very accommodating. While she did charge us an additional fee to upgrade to a family room with a private bathroom, she waived the parking fee as well as the deposit fee. The owner is friendly and a good hostess. She even asked what else we needed to make our stay a good one, but we did not ask anything more from her. This place is a hidden gem, but only if the correct information is provided. The area is clean and their bathroom is the highlight since they have a bidet, which is not common in most of the places we have been to. Just make sure you bring your own bath soap, shampoo, and conditioner. The place is very quiet and if you just want to have a place to stay for the night this place is sufficient enough 😊

Thank you for this opportunity hopefully to let the world and more specifically Expedia customers about the Empress Palace. The name and the pictures give you an idea that this is a fantastic hotel. It turns out you are actually renting a room in a house with a shared bathroom.The only good thing I have to say is that the location was convenient.At check-in everyone is there but they will not answer the door or the phone. In fact the locked front door has an intentionally disconnected doorbell. The building has no sign on it which seems strange when you are searching for your hotel.I drove four hours and wanted to just check in and get my key before running off to a meeting. Sometime after two phone calls, I received a text saying come right over and don't forget to bring cash as that is the only form of payment they accept. After I had my meeting, I went to the ATM for the cash rather than getting to use my company travel credit card.At check in, three things happened: first the price was changed from $169 to $175 due to 'utilities' No explanation forthcoming, Second, the lady of the house tried to put us in an inferior room rather than the one we selected. After putting up resistance she allowed me to have the room that we booked. Third, we were introduced to the surprise shared bathroom, definitely not what we booked. You want your own bathroom, it will be a bunch more money!Finally, the bed. A three inch thick mattress on a metal frame with no box spring. Ache!

This isn't a hotel, and a very weird hostel. The manager seemed rude and made rules on the fly. Only accepted cash, and charged extra $10, by making up a rule on the spot about some amenities fee, but mostly she didn't have change..Parking is on the street, or you pay $20 for parking inside the gate...but street parking is just fine...again she made it sound like she's doing a favor by confirming that street parking is free...just a very weird place

I never checked in could not get close do to a wedding or something being held there tried calling no answer tryed  contact Expedia virtual assistance locked the chat so if charged I will have the fee declined

No parkingA house in a uncomfortable neighbor hoodDecided to not even go into the place Presently trying to find a different place to spend the night

When we arrived, we were told that the reservation had to be paid in CASH ONLY.  Nowhere on the booking were we told this.  We have notified our credit card company not to accept any charges.

They wanted cash for the stay, didn't know that we had to have cash. It's late and we are tired and we didn't have cash. They said we could go get some. We said we couldn't do we all agreed to cancel.  This should be stated in the information before a person books.  It was all very weird and I think Expedia should not be using this place to stay.

Worst and horrible experience. We (a family of 4) went to see that this place a nothing but someone’s house and the lady I spoke to, did not open the door in spite of constantly ringing the doorbell and calling her. I am shocked to see Expedia having this place on their website. Ultimately we had to search for another place. Worst lifelong experience. Never book this place.

5 h later after I got confirmation from Expedia, property sent “urgent message” re cash only pay. Owner asked 270 in cash during the phone call,  few hours later requested 279 by text and 299 on arrival . Also asked 30 for parking inside gates. No receipt . Wet carpet. Dirty . Noisy .Top blanket with strong smell urine. “By the way “ mentioning after giving  key and showing room: shared bathroom for 3 units! Had to wait for fellow resident who was taking shower for 15 min at 5 am in the morning, stressed trying to catch ferry.In short: dishonesty, very unclean and uncomfortable.

Ask me to pay cash in advance otherwise they will not let us in. Never hear that before for a real hotel.

Empress Palace Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Services and amenities

Meals

Internet

Parking

Business

Health and Safety Measures

Policies

Check-in terms and conditions

Paid on the spot

Payment