Name: Pension Helvetia
Address: Dorfstrasse 134, St Anton, St Anton, St Anton, 6580, Austria
Rating: 5

Smoke-free property

Heating

Terrace

General

Room service

Rooms

Breakfast

Meals

Free Wi-Fi

Internet

German

English

Languages Spoken

Hiking

Recreation

Parking

Cycling

Sports

Sauna

Beauty and wellness

Ski storage

Skiing

Winter sports

Pets allowed

Pets

Additional measures against COVID-19

Health and Safety Measures

Location

At the guest house

Pischabahn Ski Lift

Lake Davos

Bunda Ski Lift

Rapid Ski Lift

Parsenn Ski Resort

Davos Congress Centre

Kirchner Museum

Vaillant Arena

Brämabüel Ski Lift

Jakobshornbahn Ski Lift

Bolgen Ski Lift

Carjöl Ski Lift

Fuxägufer Ski Lift

Usser Isch Ski Lift

Clavadeler Bubble Ski Lift

Wildspitze

Hohenbregenz

Hochsoelden Ski Area

Pfarrkirche St Gallus

Pfander

Martinsturm

Herz-Jesu-Kirche

Lech Fall

Vorarlberger Landesmuseum

Kunsthaus Bregenz

Seebuehne

State Gallery in the High Castle

St. Mang's Abbey

Museum of Fuessen

Museum of the Bavarian kings

Hohenschwangau Castle

Gaislachkogel Ski Lift

Wettingen-Mehrerau Abbey

Giggijoch Ski Lift

SPAR Ennemoser

Freizeit Arena

Mittelstation Ski Lift

Pöllat Waterfall

Marienbrücke

Bergbahnen Sölden

Neuschwanstein Castle

Pöllatschlucht Schwangau

Arosa Weisshorn Valley Gondola

Luftseilbahn Arosa-Weisshorn 1

Tschuggen-Ost Ski Lift

Arosa-Tschuggen Ski Lift

Fuessen Music Hall

Ski-Club Arosa

Brüggerhorn Ski Lift

Tegelberg Cable Car

Tschuggenhutte

Innerarosa-Tschuggen Ski Lift

Carmenna Ski Lift

Arosa Ski Lift

Hornli Gondola

Pension Helvetia

St Anton

The chalet is in a great location, about a  hundred meters from the lift. Overall it was in good condition although the beds weren’t that comfortable and the fireplace was not working, which we were only told about when we arrived. We were also not told until we arrived that the sauna was only available at certain, very limited times - times when most of us were still out skiing or when we getting ready for and having dinner. This meant it was largely unusable, which was disappointing. 

Housekeeping was also very poor, there was no cleaning of the rooms and the rubbish bins were not emptied, leaving them overflowing. When we were asked to leave our towels out midweek to be cleaned, they returned fewer towels and refused to give us any more. This meant some people had to go without and double up bath towels/hand towels/bath mats. There were also no extra towels for the sauna. 

The main problem was the hosts though, who were very rude and unwelcoming. There was no welcome drink and no afternoon tea, despite being advertised, and when we mentioned this in a complaint afterwards they lied and said they had provided it. The standard of the food was very low and on more than one occasion there was no gluten free option for our celiac friend or they forgot to cook hers until asked about, which meant she was served as everyone else had already finished. This was something else they lied about in response to our complaint. 

We were told quiet hours were from 23:00 but on one of the first nights they came to ask us to be quiet at 22:30. We were only sitting around in the communal living space talking and playing games, no loud music or excessively loud noise. Some of the group went to bed earlier and were able to sleep with no problems. In response to our complaint they made very rude, aggressive and untrue assertions about our ‘behaviour’. They claimed they called the police about us but were unable to provide any evidence of this. More lies I assume. 

We were led to believe we were renting the entire chalet but the owner and hosts lived on the lower floor, which is why they were complaining about the ‘noise’ and refused to have the sauna on in the morning or evening (it was also on the lower floor). There were also several other people in the space at various times throughout the week, with no explanation, which felt unsafe as the rooms didn’t lock so there was nowhere to secure valuables. 

I’m not happy to have paid so much for somewhere that I needed to share a towel, the food was such low quality, I was told off like a child for having a conversion at 22:30 and some of the amenities we paid for were not available, with no warning or concession. 

It was a shame that their rude and unwelcoming attitude spoiled our experience and their delusional and aggressive response to our complaint about the issues we had was shockingly unpleasant.

Good location, terrible experience

Falsely advertised and then no accountability from the hosts or the chalet company Skichalets.nl which we will not be using again. 

The falsely advertised... Where do i start?! Advertised as a whole chalet. On arrival we're told that there are people who live underneath and that there is a noise curfew which was news to everyone. When playing a card game before the curfew we had a complaint. When it was noted that we had rented the whole chalet, the host said you have, the ground upwards, which clearly isn't the whole chalet. We also seemed to have their friends or friends of the person who lived downstairs come through communal spaces multiple times so then had to treat it like it was not private and not leave things out just in case.

Food was worse than your school lunches / dinners, mains looked like slop on a plate and some of our group had to go get their own food after dinner. I hope your group doesn't have any food allergies too, these are just forgotten about or then you have to wait 30 minutes for them to cook you a GF option. Also if you're a vegetarian, i hope you like veggie burgers as you'll get that for a week as your protein substitute.

Other items paid for welcome bubbles which weren't there, afternoon tea which was provided for once only after we had complained to the hosts. They said they had put it out every day despite there being at least one person in out of our group each day. Fireplace not working, items in rooms not working and or cleaned before we moved in. Refusal to issue more towels too for some reason.

The sauna was only on for restricted hours again not advertised.

Please note, this list is not exhaustive...! All of this was made worse for the fact they refused to acknowledge any of the above which only made our experience worse. They undoubtedly lied about the various items raised in response and when proof was requested, none was provided.

As a big group, we've never had a complaint in the many years of going and this was the first time we've clashed with our Hosts because of the above. Hopefully you get different hosts from Pimm and Thea as they completely ruined our experience. 

On a positive note, it is very close to the lifts and ski rental shop and has a kebab / pizza shop in case you can't eat the food provided.

Falsely advertised accommodation ruined by the hosts.

The Chalet is about 60 metres from the nearest lift and there's a ski hire shop and a couple of bars close by too. It's just a stroll into the main town along the same road as the chalet as well. It's currently operated by Alpine Elements. It is classed as a "standard" rather than "premium" chalet even though other premium chalets in St Anton are cheaper. The proximity to the lift (some of the others require a bus) seems to drive up the price.

The two lads did a pretty decent job with meals, with a very good choice at breakfast. Evening sessions weren't bad either although getting your wine in a big jug was a first for everyone.

The rooms were OK with plenty of hot water and adjustable thermostats on the radiators although general consensus was that the pillows were medieval and the lack of soap bizarre.

The TV is the lounge area had BBC which covered the Six Nations for us although the we couldn't find any English speaking channels in the room TV.

There's a boot/ski room with a heated boot rack.

All in, not bad at all would have given it 4 star if the prices weren't so high. My advice is to wait of the snow to be there and get the best deal you can.

Great location by the Nasserein lift

We were hosted by 2 competent young men - Seb and Toby who had never ending smiles! They looked after the chalet well and cooked a variety of meals. They were not supported by their company with recipes or foods for gluten free or vegan meals despite paying extra. But the boys managed and tried hard with smiles and natural talent. The accommodation was nice and hard a good location for one of the main ski lifts   Super holiday

Skiing holiday with Alpine Elements

A group of 16 of us, 8 adults and 8 children, spent the Christmas week in St Anton. We booked the holiday through Ski Total and stayed in the Helvetia pension. The pension was comfortable and well maintained, and the rooms and bathrooms were fair sized. The Ski Total staff were superb. Dan, the guest liaison representative, was very helpful and efficient and made himself available whenever needed. The 3 Ski Total pension staff, Chris, Matt and Abby) were absolutely amazing. We had opted for the fully catered option which meant the we were served breakfast, high tea and dinner during our stay. The food that Matt and Chris prepared was excellent and far better than we expected. Each evening we were served a three course meal that was not only original but well presented and tasty. Abby helped with the serving and cleaning and was a delightful, friendly and cheerful young woman. The pension is within a few minutes walk of one the ski lifts which made access to the slopes really easy.
The reason for the 3 stars is because of the following. The first reason being that the wifi worked only intermittently, and went down at least once a day for a few hours. On one occasion it was down for more that a day and a half. Unfortunately, Ski Total aren’t able to fix it as the router is situated in the part of the pension where the owners live and the owner will not allow the Ski Total technician access to fix it. The owner calls his own technician who generally never seems to be available. If a WiFi connection is important to you or your family then I would not chose to stay at Helvetia. The second issue is that the owners of the pension also own a taxi service whose offices are attached to the pension. Either the owners or the taxi staff smoke and the smell of smoke permeates throughout the entire pension. Every room smells like someone has recently smoked inside and the bed linen and bath towels smell like smoke. Quite frankly, it is disgusting and the owners refuse to smoke outside despite the appeals from Ski Total and the guests. Finally, as the pension is connected to the taxi office, a large number of people have the access code to the entrance door lock. This means that there is absolutely no privacy as there are often complete strangers walking in and out of the pension.

Pension Helvetia

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