Name: Smiley Apartment 3
Address: 385/16 Nguyen Trai Street, Ho Chi Minh City, Ho Chi Minh City, Ho Chi Minh City, 70000, Vietnam
Rating: 2

Air conditioning

24-hour reception

Elevator/lift

Smoking areas

Smoke-free property

Security guard

Terrace

Fire Extinguisher

General

Non-smoking rooms

Room service

Fridge

Family room

Smoke Detector

Cable TV

Hairdryer

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Toiletries

Rooms

Ironing

Laundry

Safe-deposit box

Luggage storage

Iron

Services and amenities

Microwave oven

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Bike rental

Recreation

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the apartment

Room amenities

Tan Son Nhat International Airport

Con Dao

Smiley Apartment 3

Ho Chi Minh City

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The cleaning woman who cleans the room there runs the apartment complex like a prison.  She will tell lies and say anything to management.  I liked the apartment building and the room, but she made my stay very uncomfortable and troublesome.  I'm moving to a better apartment complex within a few days from writing this where the staff is better, and I can actually call the place home instead of a prison.

If you don't mind living in the same building with the cleaning woman who runs the place like a prison

I originally booked at Smiley Apartment 9 on Pham Ngu Lao Street but the apartment did not have a sofa bed as advertised. So management offered me to move to Smiley 3 which has two beds I required. Smiley 3 is located on a large alley where taxi can bring you to the door. However, it is located at the edge of District 1 and is kind of far way from popular points of interest in the city.

The not perfect location is the least of the problems with my stay at Smiley 3. At the first glance, the place seems to be clean. The reality sank in when I lie down on one of the beds. The bed must be an old cheap bed with very little padding that is completely flatten with use. I can feel the metal wires and springs poking my body. The other bed has a completely different problem. It is as hard as a rock. Some of you may not know what I meant by a bed as hard as a rock. This is a mattress made of compressed fabric materials and can be fold into 3. It can be purchased for less than $10. It is stiff as a piece of wallboard.

Further, the room I stayed in was infested with ants. The ants were all over the place, on the floor, on the desk, on the coffee table, on the sofa and on the beds. And obviously it would crawl on me when I sat on the sofa or slept on the bed. The ants would feed on my food if I left it outside the fridge. I complained to the front desk and ask them to provide ant poison to kill off the ants. They did not have any ant poison and offered to do spray the room with insecticide. I refused because it is not safe to have my room completely sprayed with insecticide. Also, at least in one occasion I saw a large cockroach crawling on the floor and at another time a lizard trying to look for food on the coffee table.
Adding to the injuries, one day the air conditioner did not cool the room properly. I brought the issue up with the front desk. They told me that the person in charge of maintenance is out of town. After two nights of sleeping in sweltering heat, I voiced my displeasure at the front desk. Instead of trying to find a repair person to check on the air conditioner, they tried to distract the problem by blaming my guests of being noisy causing complaints from guests staying in other rooms. I just wondered why I hear this now, not immediately when the other guests complained. By the way, my guests were not noisy and I did not believe that we disturbed any other guests.

I would not recommend this place to any one and I will not stay here again.

Uncomfortable Beds and Living with Insects

I should have known better: I stayed here previously but it was not a smooth stay. On my last visit, the maid lost five pair of my socks but management refused to accept responsibility for the maid's obvious blunder. I left a little later because the room was previously booked but I also gave a deposit for another room on a higher level. When I returned about a week later, I dropped my luggage down in the new room but did not even unpack. The room reeked so bad of cigarette smoke from the previous tenants who were chain smokers that I did not take possession of the room. Even the cushions on the sofa smelled like a pack of cigarettes. What ensued was me leaving for a hotel with the request that they find me another room in one of their three other apartments so I would first have a place to stay and second not lose my deposit. This did not happen. The following few days, she ignored both my SMS messages and telephone calls, until finally I stopped trying.

In light of both of these unprofessional and even dishonest practices, I would warn any potential guest to tread with caution at the Smiley Apartments, if not avoiding them all together. They have no concept of a win-win situation, of negotiating with a customer and in what is all too prevalent in Vietnam, once somebody gets your money, you are at their mercy - which is no mercy at all. There are also better options with more modern furniture and equipment for the same price or cheaper in both district 1 and 3 in HCMC (Saigon).

Riped off $200 deposit when I refused to take possession of dirty room

Breakfast included

Free Internet

Transfer

Parking

Suitable for children

Swimming Pool

Fitness centre

Bar or restaurant

For guests with disabilities

Conference hall

Spa Services

Ski slope nearby

Beach nearby

Air-conditioning

Pets allowed

Jacuzzi

Private Bathroom

Kitchen

Balcony

View from the window

Smoking allowed

Electric car charging

Smiley Apartment 3

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