Name: Palmier Hotel Da Nang
Address: 305 Tran Hung Dao Street An Hai Bac Ward,Tran Hung Dao Street, Da Nang, Da Nang, Da Nang, 550000, Vietnam
Rating: 9

24-hour reception

Terrace

General

Accessibility features

Accessibility

Laundry

Services and amenities

Cafe

Meals

Internet

Airport transportation

Transfer

Barbecue grill(s)

Recreation

Conference Hall

Business

Babysitting and childcare

Kids

Pets allowed (under 5 kg) (surcharge)

Pets

Location

At the hotel

Da Nang International Airport

Palmier Hotel Da Nang

Da Nang

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Extremely dirty can see webs and ants crawling around. Sheets looked dirty and stains. If your a light sleeper do not sleep here. Windows are closed but no insulated so you can hear everything outside even the wind. There are huge signs of water damage everywhere so pictures of what it used to look like are totally different. 

Service was good but room itself nasty

At first glance the hotel looks nice but our sheets had blood stains on them, the room and the bathroom could’ve been a lot cleaner and most of the receptionist do not or barely speak English… we wanted to extend one more night and the receptionist said it should be fine and we didn’t have to move rooms. The next morning the other receptionist said we have to move rooms and pay extra for the new room… this whole situation took away hours from our day as we had to change hotels and check in so we didn’t have enough time to visit the marble mountains because we finished too late.. very disappointed with the service and how unorganized the staff is. They completely ruined our last day in Danang and would absolutely not recommend to stay here not just because they are quite incompetent but even considering the low prices the hotel rooms are VERY dirty…

AVOID!!!!

I had time to flow mood time with my M. We know this hotel on the booking.com that was attracted by the convenience position.

We weren’t a big appointment in the room. It’s really dirty in the bathroom and a lot of water that used at the time. We wondered that wasn’t clean before new guest coming up meanwhile none approved early check-in as requested. Each amenities in the room is too old, do not have face towel, slippers too dirty too. You will be shock to look amenities trace too dirty to use anymore. AC wasn’t working well, less cool although it was decreasing lower degree’s. Reception is difficulty to sell her smile what ask more the service in room. 

Each to say, I definitely not come back from the bad and awful room that I had never experienced in my journeys.

Attractive rate BUT…

I booked a room through booking.com for 1,039,500 vnd for 3 nights river view room, the room price displayed is the final price to be paid at the hotel at check-in. Before coming to the hotel, the hotel call me and aske me to pay a deposit in advance or my booking will be canceled. The way they talked to me is also very annoying, while it shows pay at hotel upon check in on booking.com. When I checked in, it was not the type of room that I had booked in advance. The hotel asked me to pay 1,178,000 different from the price booking.com reported with the reason of adding tax. If the hotel wants guest to deposit in advance, why not hold the guest's credit card but disturb the guest like that, too bad from setting up the payment method, until check-in, the room is old and the hygiene is also poor. I will never come back here. The important thing is the attitude of the guy who talked with me, they are very impolite and not cooporate with guest, bad service as well

The receptionist is very welcoming but take note that they take a deposit of 500,000 dong when you check in. We had a superior riverside room. The view was great although the main road is noisy. The room is very basic but has everything you need. The aircon is very good and the bathroom is modern although the bath had a shower but it was hand held and tended to spray everywhere if you weren’t careful. The bed is very uncomfortable and you can feel all the springs. The breakfast is very ordinary for western tastes with little choice. This place is good for people on a budget. Not really for us.

2 night stay

Checked in a little earlier than expected at 10 plus and the girl was kind to give a early checkin, but however many issues... The aircon was facing away from the bed thus it was very hot and had to get a fan from them. The fridge was also not working properly anyway all these issues took so very long to resolve around 3 hours to be exact.. By the time everything was done I was so tired and just wanted to sleep. Thus wasted 1 whole day... The breakfast had a very small selecton... The Bun Bo Hue was not bad though... Room is a decent size but location is quite far from central area... All in all not bad stay after telling the issues to the manager got a slightly later checkout and an apology but a tad disappointing... Ah well will try another hotel next time tbh on the plus side the hotel views are pretty facing the river and all...

Average stay at hotel

THE WORST SERVICE HOTEL EVER IN DA NANG...
I have been in many hotels in Vietnam and other countries but this is the first time I had a very very very bad service at this Hotel THE PALMIER DA NANG (ART HOTEL) located at 305 Trần Hưng Đạo Str, An Hải Bắc Ward, Sơn Trà District, Danang, Vietnam. When I checked in on Aug 25 2019, they arranged room number 303 for me. That room had no TV remote and the fridge non-electrical. Then I called to reception to let them know, they said that at that moment there is no engineer in the hotel so please wait until the evening. About the TV remote, they gave us the remote without cover of the charger. We tried not to be upset because it was just the first day of my trip in Da Nang. On the second day, after the housekeeping cleaned the room, at that night we recognized we were lost 1 tube of cream, it is just a small one, I put on the desk after using at the night before but it was disappeared (for sure, we had checked already a lot times) but one more time, we tried not to be upset. However, there still have 2 big troubles continuing. On the third day, we went outside from 10:00 AM and got back to the hotel at 1:15 PM but THE ROOM WAS STILL NOT CLEAN. NO ROOM SERVICE EVEN IT WAS 1:30 AM??? Then no any apologizes from them and we had to wait 30 minutes at the lobby after more than 3 hours visiting under hot weather. After that, we came back to the room, my towel which we brought from house to use was disappeared. My towel is white and big look like their towel but it has one big logo in the middle with colors, not full white as theirs. I called to receptionist to report, they said that they would check with housekeeping, ok, after 3 minutes, the receptionist called me back and said that the housekeeping answered that they didn't take my towel so they wanted me to double check again, we checked again but no, it was not in the room. I called them one more time, they said that ok they would check again and at this time after 3 minutes, they called me back and said that YES, WE FOUND MY TOWEL. WHAT??? ARE YOU GUYS KIDDING??? Only 6 minutes passed, 2 different answers. But guess what, they returned my towel without washing, even it was put in a basket of many other dirty towels??? It was so disgusting. My husband was so angry and this time he couldn't stand anymore so he threw our towel throughout the window. Because of only 1 night left, so we tried to accept and stay 1 more night (we booked and paid full payment before we came), the day that we checked out, at 12:00 PM we went to the lobby and let they checked the room. Just thought all done, i asked them to keep my luggages there and I would come back to get to go to the Airport. On the way to Airport, I had bad feeling so I opened my purse to check my ID card and YOU KNOW THE RECEPTIONIST THEY FORGOT TO RETURN MY ID CARD WHEN I CHECKED OUT. IT IS A VERY STANDARD THING THAT THEY NEED TO LEARN BEFORE THEY WERE HIRED. OH MY GOD!!! I had to tell the driver turned back to the hotel and got my ID card back. Before that, I called the receptionist, they even didn't remember that they must do that when the guests check out. After all, I just want to share my experience for all tourists that PLEASE THINK CAREFULLY TO DECIDE TO BOOK ACCOMMODATION IN PALMIER HOTEL.

THE WORST SERVICE EVER

Located very close to the Han River Bridge, facing the sea, it is very cool and can see the city from above. The room is decorated in fresh colors but in contrast to the oversized black toilet, the room is quite old compared to the picture. Breakfast is quite boring with only “Cao Lau” and some simple foods, coffee and other drinks are fine. Especially we can take a look to very beautiful city view while having a breakfast. Staffs are so polite and friendly.

Good location, friendly staffs, bored breakfast

I stayed at this hotel base on all the best reviews on TripAdvisor and others side! I was so excited to check in and expect to have the best time with my family. It's very reasonable also. 
Overall, I couldn't be complaining so much. All staff was super nice and helpful and polite. But the room is very small. I stayed at the Deluxe superior. The room has no windows and of course no bathtub. The standard shower wasn't clean at all. You can see all yellow covered areas. The room is very tiny and bed very uncomfortable.  Looking up the ceiling, you can see all the mark from the construction. I can hear every single noice from outside which is very annoying. Couldn't sleep. Breakfast section.  I love the employee but there is Not too many choices for food. Very simple. 
Anyway, I m spending my time writing this just wanted to let you know that you get what you paid for.  I won't be back! 

Can be better!

Clean room, bed and bathroom. Beautiful view to the river and good position to city centre. Excellent hospitality services from staffs and managers! It’s suitable for business trips or leisure travels!

Palmier Hotel Da Nang

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