Name: InTown Suites Extended Stay Houston TX - Jersey Village
Address: 13125 FM 1960 West, Houston, Houston, Houston, TX 77065, United States of America
Rating: 4

Air conditioning

Elevator/lift

Smoking areas

Smoke-free property

Heating

General

Non-smoking rooms

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Services and amenities

Vending machine

Meals

Internet

Offsite parking reservations required

Parking

Pets Not Allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartament hotel

George Bush Intercontinental Airport

Sugar Land Regional Airport

William P. Hobby Airport

InTown Suites Extended Stay Houston TX - Jersey Village

Houston

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

There were pests located inside the hotel room. It was an extremely situation.

I wasn’t able to stay because I had too many people. Management was nice though.

Our experienced during our stay in Intown Suites 13125Fm 1960 West Houston, TX 77065. 
We made booking through booking.com website for eight nights starting from 11th of November until 18th of November. 

The room given to us had infestation of insects and cockroaches. 

We attempted to resolve the issues we had with our booking in Houston at your site with no help at all. 
I booked this room through booking.com
On arrival we got the keys and when We came back at night to sleep and find out the condition of the room was extremely poor and unhygienic.
we find insects crawling everywhere in the room including bed sheets, shelves, pillows sheets, carpet and in toilet we made contact with the out of our contact number at your site and one of  hotel management person came to a room to have a look we showed him the insects and the pictures as well which we have taken earlier, he was not able to help us in any way or form he was not able to clear the room or offer us any other room to sleep for that night.
We slept in the room as have no other options unfortunately but in the morning few of us did have insect bite and rashes on their back. 

We collected over stuff and left the room

The room which we had looked and booked through website was completely different to what we were offered on site. 

Team at Property was not able to help us at all with infestation in room which have insects and cockroaches. Carpet is extremely dirty and had strong smell of fungus and dampness. 

we were informed staff can't even change our room or do anything to clean the room. 
We had no option other than leaving room along with our stuff and live in other place as the room was not in liveable condition and extreme hazard to stay longer.
Even at the time of checkout we showed staff add reception the pictures but unable to receive any assistance or help or even an offer to change our room. 
It cost us extreme distress and inconvenience during our stay.

we left the room after 2 days out of 8 days booking but they charged us full and have no courtesy to refund I have contacted they many times by email but its pathetic they don`t have courtesy to reply to apologise, refund and compensation of inconvenience and distressed caused during our stay in Houston at intown suites.

Disgusting, infestation of insects and cockroaches in room and bed bugs.

Great room rates, good location.  It's just that there were roach's in the bathtub/room. The smoke detector started beeping called front desk they never came to replace, had to go to the gas station at 3:00 a.m. to get battery, replaced myself. No 24 hour front desk, was supposed to open at 11:00 a.m. but no one there, had to call the cell number they provided to get someone to the front desk opened 15/20 minutes later.  Advertised fast WiFi couldn't connect the entire time I was there.  Fire alarm went off briefly, no communications as to why.  Was told motel was full, so could not get another room.  Other then issues, I think I would have enjoyed my stay. 

Wish Stay was better, room needed some TLC "Tender Loving Care".

the property wasn't bad just outdated you could tell it's been thru some rough times over painting lots of wall plaster issues, tv didn't work for a few days when I was there. the bed was like bunk beds from the military.  Budget stay for sure.  oh, the office is only open from 11-7 pm which is wierd.

While I am okay with the simple room we stayed in, others who expect to have everything that the photos depict, please note that there's no desk lamp, no light next to the bed, no couch, no wall painting, no book shelf, etc. There was no house cleaning for the duration of our stay, which was over a week.  We were handed a plunger to fix a plugged up toilet.We do like Robert who works there.  He is friendly and helpful.

To be honest i have nothing but horrible words for these people there was never no true reason on why they didnt not want me to renew my lease im homeless with my daugther being that the school is around the corner and it has a kitchen I stayed there paying overcharged prices mind you i have a business of my own i didnt not no i couldnt give or leave my cards to build my clientele thats how i pay my rent I work from home i felt profiled the whole time me being there and all i ever wanted was to be near my daugther school and now it is so inconvenient for me to talk her i was walking her i dont have money to uber her is the reason for me staying there i would like olease someone from corporate office or human resource of intown suites and country inn the amount I waited for them to fix the sink a entire month I used a bucket theres mold the room had holes in the walls like terrible the cleaning lady only cleaned byii byii room door I want them to go back on the cameras and see then went in my room

InTown Suites Extended Stay Houston TX - Jersey Village

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