Name: Premier Inn
Address: Medway Valley Leisure Park, Chariot Way, Rochester, Stood ME2 2SS, Rochester, Rochester, Rochester, ME2 2SS, United Kingdom
Rating: 8

Non-smoking rooms

Rooms

Location

Hollywood Bowl Rochester

Temple Manor

Dickens' Swiss Chalet

Ranscombe Farm Country Park

Rochester Airport

London Southend Airport

London City Airport

Tower Bridge

Tower of London

The Shard

London Eye

Big Ben

National Gallery

The British Museum

Buckingham Palace

Madame Tussauds

Victoria and Albert Museum

Hyde Park

London Gatwick Airport

Loftus Road Stadium

London Stansted Airport

Premier Inn

Rochester

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Not for me.

Upon arrival the person on reception was like a Rottweiler! My gosh, customer service is not her bag at all. Strongly advise she finds another job! A 2 night stay, only stayed 1 night and moved on. 

Very confrontational and a complete lack of empathy. Won’t ever be back to this hotel. Looking at other reviews I feel this person has put many a customer off.

Enter at your own risk

We stayed here for a trip to the Isle of Grain. The hotel was exactly what you would expect from a Premier Inn. Clean, comfortable and with both room and meals to a good standard. It was in a good location with great road links and additional facilities outside of the hotel if you wanted them. Staff very helpful

Great stay, great location

Fix the automated check in machines. two out of three were completely out of order and one was confused if you asked for more than one room key or tried to check in to a second room.

Retrain restaurant staff on customer services. My family of five including, three children under 11, arrived for breakfast only to be told that as a delivery hadn't arrived, the restaurant were prioritising guests who had prepaid for breakfast. This was Boxing Day morning at 10.20am and my family were all hungry.

When I politely pointed out that breakfast should be served on a first come, first serve basis regardless of who has already paid, as they can simply be refunded and may not even arrive, I was ignored. I asked to escalate to management, then had to wait 9 minutes before the manager arrived. The manager then told me that they had only run out of bacon and everything else was well supplied. She then allowed us to pay and go for breakfast.

The other waitress, maybe in embarrassment of being undermined then continued to work around us, avoiding eye contact rather than quickly breaking the ice with some kind of explanation for her original, poor decision to decline our breakfast.

OK but poor service

I had a comfortable sleep in the bed. I felt relaxed and rested. Trying to figure out how I can get my bed to sleep so comfy.
Even my kids slept like babies. 
We were well rested and even put it on my WhatsApp how comfortable the beds were. 


The best sleep

More friendly staff at the front desk. The rude one almost ruined my Christmas spirit. On reaching the room, there was a overnight bag left in there from one of the staff! There was tissue in the bin, a towel on the toilet floor, and one side of the bed looked like it was laid on, butter block on the bed which went all over my legs!

Premier Inn Rochester

The whole place looks tired and needs a face lift.
The walls and doors are do not eliminate any sound to the point that I can hear people use the toilet in their rooms.
Staff are mediocre.
Cleanliness is ok but not great.
Needs work throughout the hotel.

Tired looking and loud

Room walls paper thin so you can hear everything, even the bloke across the corridor coughing at 03:00, bed was rock hard and uncomfortable, breakfast was undercooked and variety offered on their menu was severely lacking.

Just Poor

Was very noisy, our view outside our window was a train track, skips and rubbish bins, train kept us up all night, bed was uncomfortable, other people staying wasn’t respectful of others sleeping - being very loud. Bed was uncomfortable and sounded as though is was going to break at any moment. 

Disappointing

Very good hotel in a excellent location. Staff and room very good.
Breakfast very good and plenty full.
Plenty of parking 
Local amenities good, with three restaurants across the road.
Nice walking along the riverbanks. 
No problems except the awful WiFi. 

Turner 

Stayed here for a friend’s birthday, so needed somewhere to sleep after. Clean rooms, fairly basic but that what was needed. 
No staff in the lobby, but the self computer easy enough to use. Bathroom also very basic, so toiletries. Breakfast was great 

Premier Inn

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