Name: Douglas Arms Hotel
Address: 206 King St, Castle Douglas, Castle Douglas, Castle Douglas, DG7 1DB, United Kingdom
Rating: 0

Elevator/lift

Smoke-free property

General

Multi-language staff

Languages Spoken

Free parking

Parking

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Douglas Arms Hotel

Castle Douglas

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Didn't send me check-in details but I was given the door code when I called.

Great. Self service currently via secure key collection box. Rooms have proper locks and outside doors too so very safe.

Safe

Was good budget accommodation with first class accessories ie a jacuzzi.No staff at night had to use online team who were able to fix our issues remotely.

Clean, comfortable accommodation

Few problems checking in.  Eventually got in.  There were a few things we needed and I messaged and they were sorted out straight away.  We were expecting a games room but were told they didn’t have one.  This is featured on the advertisement.  I suggest that pic is taking off. The room was standard and clean enough. Shower was great. There is a kitchen that you can use.  Loads of shops to go in near by.

Cheap and cheerful

Room large and comfortable enough. Bathroom still had empty containers from previous guest in shower area.Disagree with the £50 hold on my credit card which sti hasn't been removed after 3 days - and was more than the cost of the room itself.Self service communal kitchen area was a nice addition.

The hotel room was nice with good quality bedding and comfy mattresses. The tv was excellent. The room was obviously recently decorated. For a basic hotel it was good However, the booking in system via Hotels.com was extremely cumbersome. We had booked online the day before. It excepted  my booking and took my payment with a confirmation email. So far so good. It wasn’t until the following morning when I received an email from the hotel company requesting that I pay a security deposit and email proof of ID 72 hours before arrival- without having accessed to my time machine let alone an internet connection (being already in the car en route) such actions were not possible  So stopping at a lay-by when a 4G signal could be found, I then spent 1/2 hour trying to find out how to do this. Eventually, after calling 3 different numbers suggested on their original email ( which I triple checked for references to deposits etc and found nothing useful) I finally spoke to one of their reps who insisted that that it was clearly indicated on the Hotels.com website (NO it wasn’t!). Finally he sent me a link to their deposit payment url and I paid for it from my lay-by in the wilds of Scotland. I was assured that the hotel staff would know to expect me and a door code would be emailed asap. Neither happened and I had to explain everything again to the nice bloke who finally let me in. For a cheap hotel the facilities were pretty good, but communication was awful!

A nice hotel for the price but comms was awful

Really disappointed in the condition of the hotel. The whole place smelt damp and the place needs a complete refit

Not worth the money

I booked and paid for a comfort double room, on arrival i was given a single room. No other choice. Room 40 did have a double bed installed at some point as the foot post marking indents were clearly seen in the carpet, even though reception stated it bein to small for a double bed.  Decor on walls grubby around switch ans 13amp socket outlets. Curtain was closed on arrival an looked grubby -staining at the edge or water marks.

Mis sold rooms - not as advertised

Paid extra to be able to pay at premises and cancel if my plans would change but turns out that I still had to pay in advance and my stay was non refundable!No staff at hotel whatsoever to help with anything. I had to call them to find out what room number I'm staying at! My pillows were with feathers and I'm allergic but couldn't change since nobody was at premises to help with anything! I'm really glad that I spent only about 10hrs at that place. I will do my best to avoid this particular chain in future.

Avoid

I was never able to get the necessary check-in information to stay despite trying for three days prior.The company behind this property is fraudulent and steals your money. It's impossible to plan a journey when the convoluted process is all done late on the day of arrival (At 6pm on the day of arrival the hotel was asking me for more things). What ever you do, don't book this hotel. Scammers refused to refund me.

Douglas Arms Hotel

Main amenities of the hotel

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Languages Spoken

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment