Name: Oxford Royal Hotel
Address: Plot 12 Bananuka Road, Mbarara, Mbarara, Mbarara, 21310, Uganda
Rating: 5

24-hour reception

Smoke-free property

Ticket assistance

No elevators

General

Room service

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Slippers

Toiletries

Rooms

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Breakfast/lunch to go

Kitchen

Bottled water

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Free parking

Parking nearby

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Mbarara Airport

Oxford Royal Hotel

Mbarara

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I was in Mbarara for a business engagement for three days and stayed in their executive rooms.  Has a living area and bedroom. 

The Good:

-The size of the executive room is decent.
-Best chapati you will find anywhere in Uganda.
-Quite clean
-Friendly staff

Areas to Improve;
-Water in my room was consistent (both hot and cold, but my colleagues complained of having either hot or cold, and not both.
-Rooms are dimly lit. Even the corridors are dim.
-Ensure one neutral channel on TV dedicated to only news, while others can be juggled around
-Consider investing in sound proof windows and doors. The noise from the street(cars, Boda Boda, People, Churches, Bars) is unbearable.

Otherwise, I do recommend it. 

Good Location

I have enjoyed the times I have been at Oxford for workshops.The conferebce rooms are well arranged and the staff has a fair treatment only that the wireless internet needs some improvement.I have not spent a night here but I enjoy the local dishes served especially my favorite Karo(millet bread) .

Good for conferences

I wanted a hotel that had wi-fi, however the internet connection was very inconsistent.  The toilet would not flush and I had to inform staff many times to no avail.   Later on a plumber came however the problem was not fixed.  The hotel advertise free bottle water.  However the next day there was no water in the room.  I went to the lounge to get water but they wanted to charge me.    It became a big deal until the manager came and gave me the water. While leaving the front desk ask me how I book the room.  I told them Expedia , they act as if they never heard of Expedia, then she said that the funds were being held up.  I showed her my confirmation email and she seemed satisfied it's been paid.

Nice hotel but staff is lacking.

This hotel is a rather cheap place in the centre of Mbarara, and rooms at the street side are rather noisy  (lorries, dogs, motos... );  The rooms are small , bathrooms ok, (might lack hot water!!) and the breakfast is ok. The food served in the evening was ok as well.. and what else do you want for 25 US$...

Old Brittish style hotel

The hotel is dimly lit, and the maintenance appears to be mediocre.  Even in the restaurant we had to insist that a light be turned on so we could read the menu and see our food.  Front desk staff was reasonably friendly but not so with others we encountered.  There are other choices in this city; I'd encourage you to select one of them.
  WiFi is available but is very, very weak.

Disappointing

Terrible service. And staff in complete denial as to how bad it is. The only thing to save the hotel is a lot of customer service training. The Annex has no natural air flowing through and no air conditioning. Terrible. 

DO NOT STAY HERE

The boss i very  rude all staff working under presure 
I have visted this place anumber of times and will not visit again 
I paid and the recptions didnot have areciept book   coming out ifound the boss on reception i asked him for areciept istead he arested me to find his staff that was not present i lost lot of time the food was good  the rooms were not clean enough and missed towels 
Dont vist rooms are notcworthy


Not worthy any stay 

Overall disappointing, some good points - pool, gym and restaurant all positive but poor room condition, and had a very poor experience with the laundry service which required an hour at the reception desk to resolve. Not good enough for the price charged

Oxford Royal Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Languages Spoken

Tourist services

Parking

Pets

Health and Safety Measures

Policies

Check-in terms and conditions

Additional information

Payment