Name: Maçakizi Hotel
Address: Kesire Mevkii Narçiçeği Sokak, Gundogan, Gundogan, Gundogan, 48400, Turkiye
Rating: 9

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Newspapers

General

Room service

Smoking allowed in bedrooms

Hairdryer

Shower/Bathtub

Toiletries

Rooms

Safe-deposit box

Wake-up service

Telephone

Services and amenities

Restaurant

Meals

Wi-Fi

Internet access

In-room internet

Internet

Parking

Garage

Swimming pool

Outdoor pool

Pool and beach

Business center

Conference Hall

Business

Sauna

Beauty and wellness

Family/Kid Friendly

Kids

Location

At the hotel

Room amenities

Golkoy Beach

Milas-Bodrum Airport

Kalymnos Island National Airport

Kos Airport

Maçakizi Hotel

Gundogan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Our 100 something group of friends stayed at Macakizi for a wedding, and while we had high expectations given the hotel's luxury status, our experience was unfortunately far from satisfactory. Despite the hotel's elegant interior and view, the actual experience did not live up to the hype.

**Room:** We booked a garden view suit expecting a lavish space with all the promised amenities. However, the room was smaller than anticipate, with just curtains separating the bath from bed, not enough console space to put our toiletries. Housekeeping literally didn’t exist - we had to ask multiple times every day that there is no toilet paper, or no one has brought us towels or water.

**Service:** Service is where we felt the most disappointment. With such a large group, we expected a well-coordinated effort from the hotel staff, but their attentiveness was lacking. We had to call the front desk multiple times to get assistance with basic stuff, like AC not working, TV doesn’t have WIFI, and the response time was slow. For a hotel of this caliber, we expected proactive and seamless service, which simply wasn’t the case.

**Dining:** The hotel’s dining options were another letdown. Either an elegant chef curated meal or buffet, very few a la carte items to order from we a premium prices. The menu was limited, and the quality did not justify the cost. Breakfast, too, was average at best, with a slow service.

**Amenities:** The pool looked nice but was small and more part of decoration than a pool. The beach looks great but rocky, and you can only jump from the docks, meaning no sandy beach to walk along, so not ideal for kids or anyone who doesn’t know how to swim. For a luxury hotel, the amenities felt rather ordinary.

**Stairs and Safety:** it seems the designers copied a concept from another hotel without any consideration for safety and practicality. There are 1,000 of steps between so called reception and rooms, no elevators. We saw kids falling down the stairs, we saw old women walking into glass walls. Not recommended for anyone who has kids or can’t walk down the straits.

**Billing Issues:** Perhaps the most shocking and concerning aspect of our stay was discovering that our signatures were forged on bills for items we never ordered. Even worse, the same item had been billed multiple times to different rooms, including ours, leading to significant discrepancies in our final bill. There is one thing that a burger and salad is overpriced at 3,100 TL, but when a 130,000 TL bill becomes 110,000 TL after hours of waiting, and the front desk not being to able to show a video that I ordered these or a receipt that has my signature on it, this is fraud to the next level. This is completely unacceptable for any establishment, let alone one that brands itself as a luxury hotel. When we raised this issue with management, it was handled poorly, adding to our frustration and disappointment.

**Overall:** While Macakizi has the potential to offer a luxurious experience, it didn’t meet our expectations. Despite being a large group celebrating a special occasion, the lackluster service, underwhelming dining, minor room issues, and, most alarmingly, the billing discrepancies and forged signatures left us feeling that this hotel is more style over substance, and we are not in a safe place. Sadly, it’s not worth the premium price, and we left feeling disappointed rather than pampered. We may come back to Bodrum again, but Macakizi never.

Disappointing Stay, Not Worth the Luxury Label

Absolutely disgraceful! Never ever stay here.

We have been coming to this hotel on and off for the past 10 years and never ever have we had so many issues as this time. It seems management has changed or something has surely gone horrendously wrong.

Our stay had one common theme, whether with  reception staff, bar men, sun bed team. You had to fight and argue with every single person just to even get a table or space, even if you have reserved. 

They make simple mistakes like not turning up at the allocated time for a transfer they organised, not getting extra beds ready and they never once even apologise. Making it sounds like we are a nuisance for asking simple things.

They have no awareness of regular hotel guests and genuinely it doesn't seem like the hotel could care less. All the staff are rude, arrogant and completely obnoxious and I cannot believe this is how they treat people who spend thousands to stay in the hotel and spend money there on a daily basis.

It's disappointing to say this but if you care about being treated well I would recommend booking one of the new hotels opening in Bodrum on a regular basis. Do not go to Macakizi.

So disappointed

Upon check in the hotel front staff was normally welcome but then everything else was just plain bad.  The main focus, for why we choose to stay, is the bar and beach.  ALL the bartenders were atrocious.. to the point it felt they were just blatantly disrespectful. (Note, there was only one exception which was the bartender from Spain who was delightful). 

The bar gets very busy in the summer and is the draw and why we chose to stay.  The hotel staff upon check in will knowingly lie to you and tell you "bar is first come first serve".  Yet come 4pm everyday the bar staff will rudely ask you as a paying guest to move out of your bar seat as they have a reservation.  Near every time the persons taking your spot will be some teenager to early 20 year old from Istanbul.  Same idea applies to the restaurant and day beds but not as extreme as the bar. 

Macakizi, you realize the only reason your property remotely functions or exists is due to the hotel guests paying thousands of dollars to stay? (starting price 1K USD / 27,500 TL per night) and not some semi-local who is spending a mere 100 euros at the bar. They treat the guests like second had citizens. 

Years ago Macakizi was the only place to have fun in Bodrum.. that is changing rapidly fast with many known brands / bars set to open next year. I assure this hotel that unless you start prioritizing your high-paying guests they will go elsewhere... and you notice blatantly the people they prioritize and kick you out for at the bar are never actually staying at the hotel as they wont pay the 27,500 TL price. (Very, very, very high for Turkey).  Wont get into it but note the rooms are also mediocre.  Maca please take care of your guests.. common sense in hospitality.



Guests Paying The Most Come Second

The hotel is very simple but beautiful.  You can totaly feel the bodrum vites. The top is the cuisine! The food is Just amazing and the ambience and the atmosphere of the restaurant and the beach club worth to go here again!

The best food

The setting of this hotel is beautiful and peaceful. There is a lot of potential here, but they do need to change their management. Our stay was quite horrendous considering the prices that they charge.

I do not typically write reviews and love to travel the world and stay at luxury hotels which are always up to standard. We live in New York City and love the finer things in life. This hotel, for the prices that they charge is just not it.

First of all, the service was horrendous. We had to flag waiters over every day just to get a menu and it felt as if they were doing us a favor by taking our orders. They use for poor quality cutlery and glasses. A glass broke in my hand within a minute of me taking a sip out of it, and the waiter had no idea until my boyfriend had to run after him for a bandaid.

When you first arrive, they assign you a staff member who will exchange phone numbers and "take care of you throughout your stay." I was excited and asked to book a massage. The woman said she would contact the spa in the morning and get back to me... she never did.

When we check out of hotels, we normally just glance at the bill since its usually accurate. This time, I was shocked to see a number that I knew was at least double of what we spent on food and drinks.  I asked the manager and she had no idea and she said that we had to pay it. I made her review everything and in the end, they actually owed us money!  Absolutely ridiculous and disorganized for any hotel. Be careful checking out of here so they don''t scam you.

If you are from a major city (New York) and used to luxury, do not stay here!

MacaKizi BeachClub was a really poor experience. The “sunbeds” are literally placed on the ground, extremely next to each other where you share a sidetable with those next to you. There is no umbrellas either, the whole area is covered by a thin tent, so you can either get shade or sun in your sunbeds but not both. If the shady areas are full, you automatically have to sit in the sun. It’s not sandy nor rocky, as there is no beach to speak of. You have to jump in from the sunbed area. Beachclub is small, not many tables, music is inaudible. There are many other luxury hotels in Bodrum that offer a wonderful beach experience. Overall, not worth it

Worst luxury beachclub of Bodrum

Macakizi is exceptional in every way. The ethereal magic that has been created here from the ambience, the food, the experience and especially the service is nothing I’ve experienced.

l've been a few times now and I recommend this place to EVERYONE I speak  to. 

Chef Aret has created something truly breathtaking with the menu - lobster saganaki is a MUST and the Calamari Carbonara is one of the most creative dishes which hits every time! 

The Managers (F&B Director Johannes Hartmann and his AGM Fatih) of the restaurant are without a doubt, the best in class - the service standards are impeccable and the finest in Turkey. 

Other establishments have a lot to learn from their attention to detail, personable manner and outstanding level of thought that goes in to creating a level of service I’ve not experienced many times. 

The beach bar is just brilliant - the resident DJ’s all unique in their music tastes delivers next level party vibes - it’s up there with some of the best music I’ve listened to. Everyone is so happy at ‘happy hour’ - nailed it! 

If I could live at Macakizi I would, but my bank manager might hate me!

Just go! - it’s pure magic, bottled, and served with a smile

THE MAGIC OF MACAKIZI

We have visited Maca Kizi Hotel in June,
The hotel rooms are just about average and like most resorts at Bodrum the sea is polluted due to Raw Sewage from the boats moored in front of the hotel so please do not expect pristine sea like in Maldives or the Greek Islands
We had lunch and dinners at Maca Kizi restaurant during our stay.
Their buffet at the Week ends is beyond terrific.
The restaurant is a fine dining level with extensive selection of wines at reasonable prices
We had the pleasure of meeting the Executive Cook Mr Aret and the F&B Director Mr Johannes Hartman,I must say these guys are top class professionals.
Maca Kizi is not cheap at all but you really  get more than what you pay for

Do avoid the Beach Bar at the weekends Happy hour its full of young kids with their parents credit cards.

To summarise if you are heading to Bodrum MACA KIZI Restaurant is the place to go 


Excellent Food coupled with Excellent professional Service

Worst service and all staff have an attitude. We paid more than $2500 to get treated badly. The place is nice and food is good but we left so upset at how rude all the staff is. We went to M Gallery twice on this trip and it was lovely. I do not recommend this place. Try M Gallery, you wont be sorry

Terrible!!!

The hotel and its beach are stunning ,unfortunately we had the worst customer service any one can have which ruined the rest of our vacation, we went in for lunch and some of us chose the buffet , those who did went and got salad and less than 10 minutes later they went for the main dish , but unfortunately the whole buffet was removed  completely, so they asked to speak to the manager , and when we were directed to see him , he was eating lunch , so we waited  and 5 minutes later he came raging in anger , and when we complained about removing the buffet he started screaming at us cursing maybe because he did not finish his lunch , he was actually the F& B director mr. Johannes Hartmann , he lacked manners and for sure lacks professionalism, he needs lots and lots of training in how to treat customers rightly, we urge the hotel management to go back and check the cameras please and hope they can hear the language he was using ! 
It was Monday July 16, @ 4 pm . 
Thank you 

Maçakizi Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment