Name: Pyramid Luxury Hotel
Address: Best Zanzibar Mix, Kokoni, Zanzibar, Zanzibar, Zanzibar, Kokoni", Tanzania
Rating: 0

24-hour reception

Smoke-free property

Ticket assistance

No elevators

General

Laundry

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Free parking

Parking

Pets Not Allowed

Pets

Location

At the hotel

Stonetown Beach

Zanzibar International Airport

Pyramid Luxury Hotel

Zanzibar

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The accommodation is very central, easy to reach on foot with luggage from the ferry. Stone Town and the beach promenade are also a short walk away, and there are numerous restaurants and stores in the area.However, the accommodation is too expensive for the service. The rooms are small, there is no wardrobe, the infrastructure is in poor condition, the washbasin and toilet in the bathroom are falling apart. The water was only sporadically warm. The bed linen was not clean. The internet did not work properly and there was no toilet paper. There was no variety at breakfast.Thanks to a young lady who took her service very seriously and was friendly and respectful. The manager seemed uninterested and unfriendly.

Upon check-in, there wasn't a welcoming attitude; we had to guide the receptionist through the check-in procedure since she did not seem to know what questions to ask. She did not cross-check anything and didn't even know whether we had paid for the booking. We then were sat before the receptionist left without telling us where or what was happening. After a few minutes, she returned to take us to a room where the toilet wasn't working, not hot water and a pair of slippers in the room.The building looked unkept, dirty and old; we left rightaway to look for another hotel, as we returned to check out after an hour the receptionist laughed when then kept us 20 minutes to take tax payment from us despite the PDQ machine not working due to connection whilst making inappropriate comments.We asked for the GM's name and email address to which she responded with, "I don't have that information" After asking a few times, she gave us a fake email address.Avoid this property as is the worst you could stay in Stone Town, lack of service and unprofessional staff. We even found her with a male at reception both with their feet up chatting as if they were at home.

Pyramid Luxury Hotel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

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Policies

Check-in terms and conditions

Payment