from 125 £
Excellent
What was good
Nothing.
What was bad
Totally unprofessional. They practice overbooking. Full story down below: I had booked a shared room more than two weeks before my stay. They told me there weren't any beds available the very same day I was travelling to Madrid (and only because I had just asked them if they provided with sheets and towels). Otherwise, I guess I would have been informed in the hostel itself. Then, they offered me a single room in another hotel. I accepted the offer, only to be told that there weren't any beds available either. They lied. I called the hotel THEY suggested to me and it did have rooms available (800 euros/4 nights). I exposed them. They apologized and said it was too expensive (bear in mind they are a big company with hotels in +10 destinations). They kept insisting in giving me a full refund + 50% of the cost (~ 150€). I insisted in them finding and paying for an alternative accommodation, no matter the cost, as it was their malpractice/negligence. Their excuse: it was a mistake which we couldn't have be prevented. Finally, I decided to threat them by saying I would take this case to OCU, FACUA and court if necessary, as all they were offering me at that time was 150€ and no place to stay. They found the new accommodation at 22:43, 10 minutes before I arrived at Madrid. It took them 5 hours to find me another accommodation, 5 hours I had to be calling, messaging and stressing about something I had organized more than 2 weeks ago. Obviously, I wouldn't recommend.
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Palacio, Calle Silva, 1, Madrid
Location
«Generator Madrid» is situated in Madrid. This hostel is located minutes away from the city center. You can take a walk and explore the neighbourhood area of the hostel — Santo Domingo, Teatro La Strada Gran Via and Plaza de Santo Domingo.
At the hostel
Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Want to be always on-line? Wi-Fi is available. If you travel by car, you can park in a parking zone.
If you travel by car, you can park in a paid parking zone. The beauty and wellness services: a doctor. Children will be happy, there is a playroom for them. Want to have an excursion? Consult the tour assistance desk of the hostel.
You won’t have to leave your pet at home as they are allowed. Accessibility: there is an elevator/lift. There are other services available for the guests of the hostel. For example, a laundry, a safe-deposit box and a concierge. The staff of the hostel speaks English, Spanish, Italian and German.
Room amenities
The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is a shower. Please note that the listed services may not be available in all the rooms.
Facts about the hostel
Type of electrical socket
Type C
230 V / 50 Hz
Type C
(grounded)
230 V / 50 Hz
Number of rooms and floors
129 rooms • 8 floors
General
Rooms
Accessibility
Services and amenities
paid for separately
Meals
Internet
Transfer
Languages Spoken
Tourist services
Recreation
Parking
paid for separately
Beauty and wellness
Kids
Pets
Health and Safety Measures
Check-in |
---|
After 14:00 |
Check-out |
---|
Until 10:00 |
Maximum number | Price |
---|---|
Must be clarified on the spot | 30 EUR per guest per night |
Availability | Price |
---|---|
Any pets are allowed | 25 EUR per each pet for the entire period of stay |
Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information. Towels are not included for Quadruple room.
If the guest is planning to arrive after 03:00 a.m, he/she should call the hotel in advance. Otherwise, the hotel will cancel the booking. |
In cash | By bank card |
---|---|
In the currency of the hostel — EUR |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected] |
Excellent
Based on 939 reviews from guests around the world
Cleanliness
7
Hygiene products
Location
8
Meals
Value for money
7
Room
7,5
Service
6,5
Wi-Fi quality
10
Registered service mark in the European Union