Generator Madrid

591.7 mfrom the city center
Near Santo Domingo subway station

from 125 £

  • Generator Madrid
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Excellent

8.0
Carlos

What was good

Nothing.

What was bad

Totally unprofessional. They practice overbooking. Full story down below: I had booked a shared room more than two weeks before my stay. They told me there weren't any beds available the very same day I was travelling to Madrid (and only because I had just asked them if they provided with sheets and towels). Otherwise, I guess I would have been informed in the hostel itself. Then, they offered me a single room in another hotel. I accepted the offer, only to be told that there weren't any beds available either. They lied. I called the hotel THEY suggested to me and it did have rooms available (800 euros/4 nights). I exposed them. They apologized and said it was too expensive (bear in mind they are a big company with hotels in +10 destinations). They kept insisting in giving me a full refund + 50% of the cost (~ 150€). I insisted in them finding and paying for an alternative accommodation, no matter the cost, as it was their malpractice/negligence. Their excuse: it was a mistake which we couldn't have be prevented. Finally, I decided to threat them by saying I would take this case to OCU, FACUA and court if necessary, as all they were offering me at that time was 150€ and no place to stay. They found the new accommodation at 22:43, 10 minutes before I arrived at Madrid. It took them 5 hours to find me another accommodation, 5 hours I had to be calling, messaging and stressing about something I had organized more than 2 weeks ago. Obviously, I wouldn't recommend.

Main amenities of the hostel

  • Free Internet
  • Parking
  • Suitable for children
  • Bar or restaurant
  • For guests with disabilities

Location

  • Santo Domingo • 30 m
  • Teatro La Strada Gran Via • 30 m
  • Plaza de Santo Domingo • 70 m
  • Teatro Rialto • 80 m
  • Asociación Española de Cooperación Europea • 110 m

Available rooms

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Location

Palacio, Calle Silva, 1, Madrid

  • What's nearby
  • Teatro La Strada Gran Via • 30 m
  • Plaza de Santo Domingo • 70 m
  • Teatro Rialto • 80 m
  • Asociación Española de Cooperación Europea • 110 m
  • Carrion Building • 170 m
  • Tribunal de la Inquisición • 230 m
  • Los Caños del Peral • 280 m
  • Luna Cinema • 290 m
  • Royal Monastery of the Incarnation • 290 m
  • Plaza de San Martin • 300 m
  • Places of interest
  • Reina Sofia Museum • 2.3 km
  • Airports
  • Madrid–Torrejón Airport • 23.8 km
  • Adolfo Suarez Madrid-Barajas Airport • 12.7 km
  • Subway
  • Ópera • 340 m
  • Santo Domingo • 30 m
  • Callao • 230 m

Description of the hostel

Location

«Generator Madrid» is situated in Madrid. This hostel is located minutes away from the city center. You can take a walk and explore the neighbourhood area of the hostel — Santo Domingo, Teatro La Strada Gran Via and Plaza de Santo Domingo.

At the hostel

Spend an evening in a nice atmosphere of the bar. You can stop by the restaurant. Want to be always on-line? Wi-Fi is available. If you travel by car, you can park in a parking zone.

If you travel by car, you can park in a paid parking zone. The beauty and wellness services: a doctor. Children will be happy, there is a playroom for them. Want to have an excursion? Consult the tour assistance desk of the hostel.

You won’t have to leave your pet at home as they are allowed. Accessibility: there is an elevator/lift. There are other services available for the guests of the hostel. For example, a laundry, a safe-deposit box and a concierge. The staff of the hostel speaks English, Spanish, Italian and German.

Room amenities

The room is warmly decorated and has everything you need to have a rest after a long eventful day. There is a shower. Please note that the listed services may not be available in all the rooms.

Facts about the hostel

Type of electrical socket

Type C

230 V / 50 Hz

Type C

(grounded)

230 V / 50 Hz

Number of rooms and floors

129 rooms • 8 floors

What other amenities are there?

General

  • Computer
  • Air conditioning
  • 24-hour reception
  • Elevator/lift
  • Smoke-free property
  • Heating
  • Security guard
  • Ticket assistance
  • Terrace
  • Express check-in
  • Outdoor furniture

Rooms

  • Room service
  • Family room
  • Smoke Detector
  • Shower

Accessibility

  • Accessibility features
  • Wheelchair Accessible
  • Wheelchair access to restaurant

Services and amenities

  • Luggage storage
  • Laundry

    paid for separately

  • Safe-deposit box
  • Concierge services
  • Luggage storage

Meals

  • Bar
  • Breakfast
  • Common kitchen
  • Restaurant
  • Vending machine

Internet

  • Free Wi-Fi

Transfer

  • Taxi booking

Languages Spoken

  • Spanish
  • German
  • English
  • Italian
  • Multi-language staff

Tourist services

  • Tour assistance

Recreation

  • Bike rental
  • Nightclub

Parking

  • Parking

    paid for separately

  • Parking nearby

Beauty and wellness

  • Doctor
  • First Aid Kit

Kids

  • Playroom

Pets

  • Pets allowed

Health and Safety Measures

  • Temperature control for staff
  • Extra decontamination measures
  • Temperature control for guests
  • Personal protection equipment for guests
  • Contactless check-in and/or check-out
  • Additional measures against COVID-19

Policies

Check-in terms and conditions

Check-in and check-out
Check-in
After 14:00
14:00
Check-out
Until 10:00
10:00

Paid on the spot

Additional bed
Maximum numberPrice
Must be clarified on the spot30 EUR per guest per night
Pets
AvailabilityPrice
Any pets are allowed25 EUR per each pet for the entire period of stay

Additional information

Mandatory gala dinner fees may apply at Spain hotels. Guests should contact the hotel directly for more information.
Towels are not included for Quadruple room.
If the guest is planning to arrive after 03:00 a.m, he/she should call the hotel in advance. Otherwise, the hotel will cancel the booking.

Payment

In the hostel
In cashBy bank card
In the currency of the hostel — EURcard-logocard-logocard-logocard-logo
On the website
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one.
The prices are lower in the mobile app
For corporate clients
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected]
8.0

Excellent

Based on 939 reviews from guests around the world

  • Cleanliness

    7

  • Hygiene products

  • Location

    8

  • Meals

  • Value for money

    7

  • Room

    7,5

  • Service

    6,5

  • Wi-Fi quality

    10

Reviews
Generator Madrid