Name: HO Ciudad de Jaen
Address: Autovia Bailen - Motril, Km. 36-37, Jaen, Jaen, Jaen, 23009, Spain
Rating: 8

Air conditioning

24-hour reception

Elevator/lift

Smoke-free property

Heating

Newspapers

Gift shop

Express check-in/check-out

Garden

Terrace

All Spaces Non-Smoking (public and private)

Outdoor furniture

Upper floors accessible by elevator

General

Bridal suite

Non-smoking rooms

Soundproof rooms

Room service

Cable TV

Minibar

Hairdryer

Shower/Bathtub

Bathtub

Wardrobe/Closet

Toiletries

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Safe-deposit box

Luggage storage

Wake-up service

Telephone

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Spanish

English

Italian

French

Languages Spoken

Tour assistance

Tourist services

Parking

Swimming pool

Outdoor pool

Pool and beach

Business center

Fax machine

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Sauna

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Extra decontamination measures

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

HO Ciudad de Jaen

Jaen

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Excellent comfortable accommodation, scrupulously clean bedroom, bathroom and public areas. Restaurant (breakfast) has a wide choice and well presented. Car parking immediately outside front of hotel.  Highly recommended. 

Excellent Accommodation

Ready bad service at the caffetery. Tables full of dirty plates outside whilst a waiter called Rafa is laughing inside with other colleague after being asked politely to prepare one of the tables as my disabled mother - 78 years old lady- walk with a stick and cannot stand for long due to spinal injury. The waiter in question told me to go or wait. We originally decided to wait thinking that he was going to clean a table reasonably quickly. After being left outside in the heat of August for more than 15 minutes while he decided to take a break to smoke we told him the service has declined a lot and he said he knew the owner and if so wanted to speak to him, he will say the same. This type of disrespectful behaviour towards disable people is unacceptable. I did not like the empowered behaviour of this rude waiter. If this is Ethics of the owner, as the waiter claimed, everybody should not stay in this hotel. They do not deserve your visit. In these times, there is not room for this discriminatory behaviour and entitled rude staff.  Luckily, Jaen has many other options such as Infants Cristina Hotel or So Parador where to stay and have an excellent service. 
Hotel is also old and run down. Stay away from this place.

Rude and disrespectful staff towards disable people

Booked this hotel as a base to visit Baeza/Ubeda/Jaen and it was perfect for what we wanted. Clean, modern hotel close to the motorways (which you don't hear) to the 3 cities mentioned before. But also only a bit more than an hour to Granada and Cordoba. 

Massive free parking lot available. Probably because this hotel seems very popular to host wedding parties. And unlike the motorway. These can be heard from your room even with the sliding door closed. As it was April and the weather not that great it didn't bother me though.

2 big positives were the mattresses and pillows. Where normally in Spain I utterly hate the pillows. These were marvelous. The memoryfoam provides good support while one of the others provides height. Combined with lovely mattresses gave me the best sleep in ages. Better than my own bed.

The breakfast is a good buffet style, in (again) a modern designed room. However the accoustics are not that great. So if I had to come up with a downside it would be the echo chamber that is the breakfast room.

If I'd ever return to visit Jaen I would without a doubt come back here

Lovely beds

Convenient location, great rooms, easy and free on site parking but : 
9:45 and no more bread. See pictures of the fantastic selection.  Breakfast finishes at 11. No manager on site. Nobody replacing him/her, so : nobody to complain to (except Tripadvisor). Lady at reception said they would bring bread down to the breakfast room but of course they never did (she just wanted me to get out of her face, I guess).

Swimming pool closed.

Tea but no coffee in the room.  I was told If you want coffee you have to order it by calling room service.  When you call room service, nobody picks up because there is only one person in charge at that time of the morning and that person is busy doing other things.  Breakfast buffet has instant coffee sachets so why not put two in the room ?

I asked them in the evening to put an Icepack in the freezer for me because I needed it to take care of a muscle injury in the morning.  They gave it back to me at room temperature. 

NOT 4 star service.  Who is in charge here ?  Round up your staff and speak to them !

Management : DO something !

The hotel is just off the motorway outside if Jaen. It was fine for us as we were passing through and needed somewhere to park and sleep. Good size room with a small balcony. It is not close to the city centre and is pretty much on its own with a service station so don't expect restaurants or other services nearby. The hotel has a restaurant for lunch/dinner, room service and it also does breakfast.  We didn't try it but it seemed to have a few takers.

Motorway stop

We spent one night at this hotel as we had to go to a wedding nearby, north of the city. The location is not ideal if you don't have a car, but if you do, this is the perfect spot to relax and be out of the city center. It's no hotel's fault that summers in Andalucia are incredibly hot, but I found a little frustrating that no parking area outside the reception had a roof to protect cars from the sun, result being that when you wanted to drive off the hotel during the day, your car would be at 50+Celsius. We also had lunch at the restaurant and, despite the fish not being fresh, the overall experience was good and service was excellent. Reception was great, and the room was very nice with a big TV and very clean bathroom.

Almost perfect

Memorable stay in a magical context! This very reasonably priced 4-star Hotel has a great buffet breakfast with a large choice. 
Very Attentive staff, especially at the bar with Badre and Laura... they were perfect! 
I don't forget Manuel from the reception and the others, great staff!!! 
Nothing I could fault, I'll definitely come back here! 

Wonderful Stay with Great Staff

Reception: 5
Hotel general: 4
Room: 5
Bar service: 3
Restaurant:1 terrible experience. 
Breakfast: 5
Surroundings: 3 adjacent buildings looked like a junkyard and needed restitution Works. 

Nice pool area and balcony in the room was great. 


Could have been 5

We liked this place allot. It is, however, located on a giant service island on the expressway and hard to get to. It has wonderful rooms and the service is good. the café and restaurant were excellent. We used it as a base to see Granada and the Sierra Nevada National Park plus the surrounding countryside. Regards, OldeBear

HO Ciudad de Jaen

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