Name: Ronique's Guest House
Address: 18 Boven Crescent , Protea Park, 0299, Rustenburg, South Africa, Rustenburg, Rustenburg, Rustenburg, 0299, South Africa
Rating: 2

Air conditioning

Smoking areas

Smoke-free property

Heating

Garden

General

Non-smoking rooms

Fridge

Cable TV

Hairdryer

Shower/Bathtub

Wardrobe/Closet

Linens

Rooms

Safe-deposit box

Services and amenities

Coffee/tea for guests

Kettle

Meals

Internet access

Internet

Barbecue grill(s)

Recreation

Free parking

Parking

Swimming pool

Pool and beach

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Pilanesberg International Airport

Ronique's Guest House

Rustenburg

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I would not have written a review, but after receiving a whatsapp message from Rone today calling me a dishonest Afrikaans human, I decided to share my experience.  I booked through bookings.com more than a month ago for my son's cricket tour.  My check-in date was the 3rd of July.  On the 2nd I called, without answer or a call back.  I called early on the 3rd to request a check-in by 12.  I was told that Bookings.com made a mistake with my booking, but that they could assist with 2 single rooms.  Single mother travelling with a 12year old.  Sonja could not understand why I did not want to take that offer as we would be seperated, "only by a wall".  I told them to cancel my booking and to get my money ready as I was leaving for Rustenburg.  I managed to get accommodation at another guest house.  Within the next 2 hours after the first call, I received multiple calls from them.  The 2nd excuse came that guests extended their stay and therefor, my booking was changed.  The last excuse was that they forgot to plot my booking in. The last call was to a request to do an EFT instead of me collecting the money paid.  Wish I agreed upon.  Money was paid immediately.  Just to receive 3 missed calls on Friday afternoon. I then looked at the whatsapp messages where a cancellation message from Bookings.com was posted for the amount of R 1350.00, followed by the dishonest Afrikaans person and at least I scored R 1,350.00.  I phoned and Rone picked up.  When I questioned her about the message, she kept on saying she did the refund.  So, why call me a dishonest Afrikaans person that scored money.  The money refunded was a total of R 2,700.00 which was paid for the 3 night stay.  Luckily before I made the call, I downloaded the whatsapp message.  Within seconds she deleted the message of whatsapp.  Being in the hospitality industry myself, I do understand that mistakes happens - but then as an owner of  the property you do not call your customers names.  I went onto bookings.com, to receive the message "free cancellation".  So now the question is - who is really the "dishonest Afrikaans human?"

Stay Away

The owner Sonya and her daughter were the worst hostesses of all times.
They made our stay feel like we are beggars living on the street. 
I'm to start a petition that their place is closed with immediate effect.

Ronique's Guest House

Main amenities of the guest house

Location

Available rooms

Location

Description of the guest house

What other amenities are there?

General

Rooms

Services and amenities

Meals

Internet

Recreation

Parking

Pool and beach

Pets

Policies

Check-in terms and conditions

Additional information

Payment