Name: Hatun Samay
Address: Qori Wakanki 401,Barrio las Orquideas, Aguas Calientes, Aguas Calientes, Aguas Calientes, 084, Peru
Rating: 7

24-hour reception

Smoke-free property

Ticket assistance

Television in lobby

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Laundry

Safe-deposit box

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Dry-cleaning

Luggage storage

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Free Wi-Fi

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Pets Not Allowed

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Hatun Samay

We stayed  one night as basis for our sightseeing to Machu Picchu. The hotel was clean, tidy, beds as needed and staff nice. The breakfast is served already from 4:30 am and has quite a veriety ie just right for an early visit to Machu Picchu.
We can recommend this hotel as a good middle class hotel - nothing spectacular but just what we expected. 

The hotel was fine, However, communication was difficult.  I was managing a large group- I called and emailed several times with no response.  Sadly, that impacted my impression of the hotel.  I did receive an apology on site.

The staff was great!  Our room was right off the train station which was difficult for me so it was changed immediately.  The room was clean, spacious, and comfortable.  The only issue is noise.  You can hear everything.  Unfortunately the neighbour beside the hotel decided to Crank their music from 3:30am onwards one night.  No one slept that night.    Thank-you Estephanie and Jose!  You were fantastic😊

Clean room, internet weak, breakfast was good

Aguas Calientes

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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pets-allowed

wi-fi

park access

Very good middle class hotel - excellent breakfast 

Stayed for one night , to visit Machu Picchu. Friendly staff, small but functional room.
Several people have pointed out that due to its direct proximity to the railway station, there is quite a lot of noise - this does seem to calm down after around 11pm, so depends whether you need an early night or not.
Sell bottled water at 4 soles per bottle, and do a good breakfast from 05h30 , in time to load up before MP. 
Not luxurious, but works - really nice staff. 

Convenient for Central Square and Railway Station 

Hotel is ok to stay in for one or two days. It is close to the train station, markets and restaurants but a 5 min walk to the bus that takes you to Machu Picchu. Serves really early breakfast at 4:30 AM for those who want to eat something. In the morning there was a blackout that no one knew what happened so I had to improvise with the cellphone’s lantern to organize my stuff and check out. It has an elevator (most hotels in Peru don’t have) which is a positive thing that helps carry the luggage. 

Close to the train station

Was not my choice of hotel since we have chosen a tour package. Like everyone else has written on their reviews is this hotel is very noisy, heard everything from the street and hallway.  The only nice thing to stay about the hotel is staff was very friendly.

Close to the train

Stayed here 4/24-4/25. Loudest Hotel I've ever stayed at and I've had ppl doin the nasty next door on paper thin walls in other hotels. At least they finish after 15 minutes. The unbearable noise NEVER stops in this hotel.

Came here with an educational tour group (if you're reading this and are part of a group from this educational tour group company and are booked at this hotel for an upcoming trip, call your Tour Consultant NOW and avoid this hotel at all costs. We were on the 3rd floor and EVERYTHING that is happening on the 1st floor breakfast area is deafening starting around 3am as they set up for breakfast. They serve breakfast very early and a group of french travelers ate breakfast starting at 4am and we could hear every wood chair moved across the hard floor, every fork clanking against a plate , every word said by every member of the french tour group through the open stairway 2 floors below. 

Once again, this is the loudest hotel I have ever stayed at. Avoid at ALL COSTS.

Avoid at ALL COSTS! Noise! Noise! Noise! No sleep!

Pros:
1. My train arrived almost 2 hours late. Hotel representative was standing with my name tag at the hotel. 
2. Check-in was fast. 
3. Hotel is 5 minutes from the train station walking.
4. Breakfast is OK.

Negatives:
1. Hotel staff spoke no English. Communication was a challenge.
2. Room was dirty. Bed-sheets has stain. There was dead insects inside the bathroom. Bathroom linen was dirty. Bathroom mat had dirt stains. Seemed like bathroom was just dried up from previous visit.
3. Hotel safety box did not work.
4. No soap and toiletries in bathroom. When asked at the front desk, we needed to play sign-language game to communicate what was needed.
4. Noisy and smelly.

My recommendation is that there are other hotels in the area. Avoid this and see if you can find something better.

Hatun Samay

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