Name: Summerset Continental Hotel Maitama
Address: No 73 Usuma Street, Abuja, Abuja, Abuja, 23409, Nigeria
Rating: 6

24-hour reception

Smoking areas

Currency exchange

Newspapers

Ticket assistance

General

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Dry-cleaning

Luggage storage

Services and amenities

Restaurant

Breakfast/lunch to go

Meals

Airport transportation

Area shuttle

Transfer

Tour assistance

Tourist services

Free parking

Parking

Conference Hall

Business

Fitness facilities

Sports

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Nnamdi Azikiwe International Airport

Summerset Continental Hotel Maitama

Abuja

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

DO NOT STAY HERE! The manager Andy is atrociously rude and conniving. Tim Paul director of marketing doesn't care if customers live or die and argues till he almost kills them! The hotel is bad but both restaurants are WORSE! No proper service or items available and entirely upsetting experience from start to finish. The management mistreats, abuses, and bullies customers!

WORST HOTEL IN ABUJA

Without any notes they canceled our room we were on the airplane we paid 100/0 payment the hotel, teretwhich treated us likeBugatti’s

The hotel charged me twice for the same room on the same night of my stay. I paid using a credit card, and apparently, when the EDC machine tried to print the transaction, it ran out of paper, so the bank-approved transaction was not printed. The receptionist insisted on charging my credit card again, stating that she could not see that the first attempt had been approved by the bank since it could not be printed. 

I told her to refill the paper on the EDC machine and reprint the last transaction, but she just refused to do it and charged my credit card regardless. 

Two days later, she told me that the first payment went through, which meant the hotel charged me twice for my room on the same night. I asked for a refund, but she flatly refused, stating that the hotel does not apply refunds of any sort. 

When I asked to speak with the manager, I was informed that the manager was not on the property and that she could not do anything about it. 

Another bad experience in this hotel: 

- I was charged for breakfast, even though my reservation clearly stated that breakfast was included.
- The air conditioning only blew warm air and failed to cool the room.
- On the contrary, the hot water was not working and only provided cold water. 

I will definitely steer clear of this hotel if I visit Abuja again. 

I am still extremely disappointed. 

Steer clear from this hotel.

The staff was helpful and helped me. My room was well appointed and clean. Could not ask for a better visit.

1. Not prepared for my arrival(this wasn’t as consequential, but still significant)2. Non-smoking rooms filled completely with smell of cigarette smoke. Impossible to breathe. Had to change rooms a couple of times. Eventually got me a “non-smoking” room that was half the size of the room I paid for. Tried to convince me it was the room I paid for lol. I was exhausted at this point. *Gets worse*3. Doesn’t accept international cards for meals and you cannot charge against the room. You have to pay for all meals at the hotel by cash(*warning for international travelers*)4. Water was not hot. Had to shower with cold water. 5. Vent was as loud as a generator. Couldn’t sleep! Couldn’t switch off! 6. And that smell!! That smell!!!I’ve had bad experiences in hotels but this had to be the worst experience ever. Couldn’t wait till the morning to run(literally run) from this hotel. Tread carefully.

First the air condition was not working, so the room was hot. Then they had almost nothing con their menu,I ordered turkey and ended up being food poisoned so my whole trip was canceled that I had to go back home to my country. I don’t recommend this so called 5 star hotel

I don’t recommend this so called 5 stars

They have a bad service, my experience in this hotel was as bad as that I don’t recommend anybody to lodge there . 
A lot of hotels in the area are more professional and are up to the level required...



Mr Manzir 

Summerset Continental is my home away from home. Clean, aesthetically pleasing and all around friendly place to be.

Home away from home

Rooms on ground completely different from the pictures online. More of misrepresentation of the real product/deceit. Felt disappointed! Secondly, booked room for 2 but complimentary breakfast was for one. AC was not effective.

Summerset Continental Hotel Maitama

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Paid on the spot

Additional information

Payment