Name: Kasbah Agounsane
Address: Kilomètre 35 Route de l'Ourika, Ait Ourir, Ait Ourir, Ait Ourir, 40000, Morocco
Rating: 10

Smoking areas

Ticket assistance

Garden

No elevators

Reception desk

General

Laundry

Safe-deposit box

Concierge services

Services and amenities

Breakfast

Restaurant

Snack bar

Meals

Free Wi-Fi

Internet

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Billiards

Hiking

Picnic area

Sun Deck

Recreation

Free parking

Parking

Business center

Business

Steam room

Beauty and wellness

Children swimming pool

Kids

Pets Not Allowed

Pets

Location

At the hotel

Oasiria Water Park

El Badi Palace

Saadian Tombs

Bahia Palace

Museum of Moroccan Arts

Dar Si Said Museum

Dar Tiskiwin Museum

Menara Airport

Djemaa el Fna

Koutoubia Minaret

Rahba Kedima

Mouassine Mosque

Ben Youssef Madrasa

Menara Gardens

Maison de la Photographie

Majorelle Garden

Cyber Parc

Ensemble Artisanal

Theatre Royal

Kasbah Agounsane

Ait Ourir

Impressive Kasbah located at the entrance of the lush Ourika Valley. We had a spacious room with terrace and views on the first floor, bedding a bit to hard to our taste. 

Owner and staff are very welcoming and make you feel at home. A good dinner is served in the main building next to the fireplace. 

We enjoyed the quiet environment and the friendly staff a lot.

Lovely Kasbah

We stayed here for Two nights in November and had the most amazing stay.
All staff were so friendly and kind.
The manager arranged a great trip for us on some Quad bikes and then to a potters house where we had lunch and made some pottery.
The food in the hotel was delicious with a great variety of wines.
We also had a Hammam which was certainly an experience! Never felt so clean! 
All in all a great stay in the mountains away from the madness of Marrakech. 
Highly recommend x

An oasis of calm

Kasbah Agounsane really is a beautiful place to stay.  Very peaceful with some lovely suites.  We had a small one that was very dark and only the small patio to see but I do know that there are some larger brighter ones there.  It is exceptionally clean in the main areas and our room was made up one morning that we were there (we stayed 3 nights).  The staff didnt remove glasses or bottle which I thought was strange but they changed towels. 

The pool area is lovely and very clean.  There were several broken sunbeds and my partner's broke while he was lying on it so it would be nice to see broken ones removed/replaced.  The gardens are tired and quite over grown but still nice and it really is lovely to be surrounded by such wonderful scenery.   We had the pool to ourselves for most of the time - in fact for the first day and half we seemed to be the only people there.

There is  no service for drinks - you need to go upstairs to the hotel and wait for a member of staff to come out to you.  There was hardly anyone working but we found out it was because staff were holiday themselves.  However the staff available worked hard and were very friendly.

We were half board which I would recommend for a 2 night stay but no longer it is very limited with only 4 or 5 mains to choose from - Im vegetarian and I had a pasta or a vegetable Tagine to choose from.  I dont know if they had another menu for people not half board but if they do I would recommend that for choice or walk into the town as there looked to be some restaurants there.  Again the same staff member usually served us in evenings too and he worked very hard and was very polite and helpful.

It was my 50th birthday while we were there and my partner asked Secret Escapes to put in a special request for some flowers/champagne.  He also emailed the hotel and sent them a messenger requesting the same - at a cost of course he just wanted some extras arranged to make the day special.  He also mentioned it when we checked in.  Unfortunately I didnt even get a "Happy Birthday" from them which was really disappointing for my partner who felt he had let me down.  It really is the perfect setting for a special occasion and could have  been wonderful but I would say its the last place to choose for one.

We did make use of the Spa and and booked a Hammam and Massage.  I dont think the Spa is staffed full time as the lady who came was very scruffy and it all seemed very rushed - we also could only have it at 4pm on the days we wanted to book in the morning.  Lovely small spa though which smelt amazing.

Another thing to be aware when we went to pay with our Card but they wanted to be paid in cash which really caught us out as we didnt have enough Dirhams so paid a large sum in Sterling and some on the card.  We realised afterwards the exchange rate they gave us was £1 to 10 dirhams it should have been about 12.5 so we got a bit fleeced!

This is definitely a mixed review I know and I dont like to give negative reviews but it really was disappointing service wise.  We did however go back to Marrakech and had my celebrations on another day which made up for it.


Beautiful place but disappointing service

Excellent service with Ahmad and reception. Very nice place to chill down and relax with an amazing pool to escape chaos (in a good way) from Marrakesh

After a hectic short stay in Marrakech we stayed for 2 nights in this fantastic calm away from the city hubbub which was a perfect place to unwind and relax. The manager could not have been more attentive and really made us feel like the hotels guests of honour during our stay. All the staff were fantastic and we really enjoyed our stay here and would highly recommend this spa hotel. Thank you to all the team who looked after us so well.

We felt like the guests of honour.

Ok. So new management took over in Feb ‘23. The new manager and his wife are delightful. And they are working hard to improve the hotel. The garden is being planted. And the spa has been updated. So far, relatively limited services. But the hammam and massage we got were superb. 

The hotel building is 14 years old, and built using Moroccan building methods. So it may not meet the expectations of those who want to stay in a 5* European hotel. But it is charming. And quite in keeping. One review said that you will need some French. Not so any more. The manager speaks good enough English. As does his wife. 

There are lots of places to sit, and they will bring your meal wherever you want it. On our last night a couple was sitting at a table surrounded by candles in a sitting nook. So romantic. We spent a lot of time on our balcony. We had room 3, which offers a wonderful through breeze with windows overlooking Marrakech, and the balcony overlooking the pool. 

The swimming pool is glorious. We went in in the late afternoon when the air temp was cooling off and the water temp was heating up. 

Yes. There are still some things that need updating. We personally have no interest in driving in Morocco, so see this as a wonderful place to completely collapse for a couple of days, without trying to do anything. The hotel had everything we needed. They brought more sachets of coffee every day when they cleaned (and the manager’s wife supervises the cleaning). We will be back. Maybe even to stay in one of the villas they are planning to build on the property in the near future. 

Fantastic. Truly relaxing. Very attentive staff. Couldn’t have asked for a better place to get some down time.

After being let down last minute with a booking we had at another hotel, my husband and I found ourselves at the Kasbah Agounsane. We were warmly welcomed and looked after from the moment we arrived. This peaceful and traditionally decorated oasis with spectacular views is the ideal spot to relax. The staff were so friendly and attentive, always happy to help and nothing was too much trouble. The food was excellent, hearty breakfasts and a good range of choices for dinner. We enjoyed a hamman experience and although in February it was too cold to go into the pool, we certainly enjoyed sitting in the sunshine next to the lovely pool area and gardens.
We certainly wouldn't hesitate in returning to this beautiful hotel and couldn't believe our luck in finding ourselves there by chance. Our thanks to all the team. 

A beautiful spot in a tranquil setting

Enjoyed a lovely relaxing few days at Kasbah Agounsane. Everything was spot on, staff friendly and attentive, rooms very spacious and comfortable, food plentiful and well prepared. Nothing much to do but that’s the point. Just relax and enjoy.

Beautiful and relaxing.

Arriving at 1130pm on 29/12 we were expecting to be able to sit and have a quiet drink before going to bed…. But instead we were greeted by night porters (who were very nice!) but rushed us straight to our room in a dark and deserted hotel, and said good night!

The room was a bit tired especially the bathroom which was basic … but we thought we’d make a drink with the provided coffee and tea, and kettle with dodgy wiring…but no water provided in the room, and no option for milk for coffee. Plus the room was really cold; we added blankets to the bed and thought we would feel better about it in the morning.

The stay followed in that mode. The staff were all lovely (you will need to speak some French), but amenities in room were just not there… we kept asking for coffee sachets, but once room was cleaned no more were ever provided; cups and glasses even for our water were always removed and never replaced. Once we asked we got everything…. But we always had to ask, making it awkward.

The place was cold in all areas, I wore a scarf and coat within the hotel and room at all times… outside was warm and sunny during the day. The heating in the dining area were patio heaters… again the staff all lovely would put them in for us…. But they should have been on without us asking! This is a hotel in an area that is cold in the winter… if it was open, it should have been heated. The staff were in coats too a lot of the time, it wasn’t just us. This made our stay uncomfortable.

We knew the hotel was a distance from Marrakech but I don’t think we realised how isolated it is. You either need a taxi or a car ideally to go anywhere. We walked into town one day, and paid 70 EUR for a return trip to Marrakech. This was not a fault of the hotel at all, I just feel people should be aware of the isolated nature of the property before the make a booking. 

These criticisms are small, and improvements would be easily and cheaply made to make the hotel a great and comfortable place to stay. I hope the owners read this and take note…I don’t feel we are unusual wanting warmth and amenities like water and coffee making facilities, but we are English and maybe that’s not the market they’re catering for….

Disappointing but lovely staff

Super friendly staff. Fantastic chef. Great rooms. We took my mum for a weeks holiday in October  22. They gave us twin suits adjacent to each other with a joining terrace. Fantastic views of Marrakesh and the Moroccan countryside from the terraces.  The food was great and Zack arranged all our trips to the tourist sites. A perfect tranquil retreat for a holiday base. Breakfast could be improved on 😎

Kasbah Agounsane

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