Name: Villas Vista Suites
Address: Gabriel Rodriguez Pena 30 Ote, Sayulita, Sayulita, Sayulita, 63734, Mexico
Rating: 7

Air conditioning

Smoking areas

Terrace

Private check-in/check-out

No elevators

Reception desk

General

Room service

Family room

Minibar

Shower/Bathtub

Wardrobe/Closet

Linens

Toiletries

Rooms

Luggage storage

Iron

Services and amenities

Microwave oven

Coffeemaker

Meals

Free Wi-Fi

Internet

Spanish

English

Languages Spoken

Parking

Free parking nearby

Free Parking on Premises

Swimming pool

Outdoor pool

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets allowed

Pets

Extra decontamination measures

Contactless check-in and/or check-out

Additional measures against COVID-19

Health and Safety Measures

Location

At the apartment

Room amenities

Gustavo Diaz Ordaz International Airport

Villas Vista Suites

Sayulita

I booked an 'apartment' in this block through Air BnB and on arrival was shown a room far inferior to that which had been shown on the listing photos. The property on the listing had separate kitchen and sofa seating areas and outside space with table and chairs. The property I was shown was a small dark bedroom with a kitchen unit along one wall - no separate sitting or kitchen space, no balcony or outside space. I pointed this out to the guy on site who spoke no English and he indicated I should contact Brian at the property company (the Air BnB host). 

I suggested a call with Brian but he refused and instead we communicated through the message function on Air BnB (thankfully this meant I had conversation recorded). He suggested the problem was with me and I 'did not like' the room, I pointed out to him, that was nothing to do with it, the simple fact was it was a completely different and far inferior property to that shown on the listing. He then tried to find me an alternative in his property portfolio - it was a room in a different building but again only one room with kitchen unit, no separate space, so I said it was not what I had booked and would need to look elsewhere. 

At this point I realised I was dealing with someone dodgy and tried to ask the guy on reception to let me back up to the room to take photos as evidence. He either didn't understand or just refused, which meant I could not take photos.

I asked Brian for a refund as the room was not as shown (false advertising), which he refused. I then had to quickly book alternative accommodation in Sayulita for the duration of my stay. The cancelation refund was then escalated to Air BnB who investigated and refunded me after a few stressful days of back and forth. 

The host Brian has since left a very unprofessional Air BnB review with lots of false information which I have picked up with Air BnB to get removed.

A thoroughly stressful and unpleasant experience. This guy is a conman. Avoid at all costs.

AVOID AT ALL COSTS

Stay clear, not as discribe at all.
Place is dirty and dated.
The host is rude and condescending once he has your money he dosent care that it is a lies, the place is not as discribe.
Its beyond dated with rusty fridges, mold in the shower, dripping faucets, flooded room. The pool on grounds is dirty and stagnet.
The staff is nice but no English or amenity to speak of.
I rented a queen delux suit and was given a musty broom closet.
Stayed for only 2 days and worked with airbnb on a full refund, which I received with a coupon for another stay.
This host send me a refund request of 74 cents on my over 2,000$.
He was condescending and rude beyond belief.
I said you just want to keep my money and he replied with a thumds up.
He will attach your person but dosent wa t to discuss the real. Issues the hotel being a dump and not as discribe.. He will call you names, tell you to get help with your mental issues.
He is beyond the worst experience I had the unpleasant opportunity to deal with.
He should be banned from airbnb.

Travelling

Booked through Airbnb, but this is a working hotel with staff. The host lied about amenities before booking and continued to do same throughout our 3 week stay, so far. Dirty upon check-in, fridge broken, 2 ceiling fans inoperable, bathroom and kitchen sinks leaking on floor, insecure doors, difficult shower doors, terrible wifi, and lack of kitchen supplies - 1 fork and 2 knives upon arrival. Host kept asking what we needed but said he referred problems to hotel. Some problems fixed after 2 weeks but still not up to par.

Definitely not as advertised!

Definitely the worst place I have ever stayed at!
Upon check in I was not given access to my room because the booking was under my friend's name who had not arrived yet (although the hotel had been notified I would arrived first, room was fully paid and I offered them to take a deposit from my credit card). After 2 hours of discussing they provided me with the room which was humid, dirty and had a small bed although we had booked a Queen Size. Next to the room there was a common area w kitchen (dirty!!). At 9:30pm a group of 6 drunk people started to cook, scream and put their music on maximum volume. The hotel staff did not do anything about it so I ended up leaving the hotel because it was unbearable. I have stayed in a lot of hostels and guest houses and never expierenced this kind of noise by other guests. The next day I went back (togehther with my friend who had made the reservation) and there was nobody at the front desk to let us in, our calls were ignored, her number was even blocked. We had paid for 4 days in total and did not stay one night. Of course we never got a refund or a call to let us know if the noise situation was solved, so we could have stayed at least 2 nights. Had to pay double and wasted lots of time trying to check in.

BEWARE!

Not the Sayulita vibe as we’ve experienced elsewhere in this beautiful town for more than two months. This place was creepy and dirty-not at all like the photos. 

Rude staff. Rude owners. Definitely the worst hospitality experience I’ve had staying at hundreds of places across the world-I’m a 14-year hospitality consultant and absolutely understand the struggles in the industry. I extend all the grace I can.

If you’re curious what you’re getting into check out the photos from our conversation-attacks us for being from LA, hates on vegans, English-speakers bringing tourist money in, and I’m pretty sure has no respect for women. Note our tone (which was constructive) versus his.

BE CAREFUL. DO NOT STAY HERE.

I chose to stay here to teach online and it said quiet with good wifi. 
I needed to teach at 12.30 pm so asked for an early check in. I sent messages by cell, WhatsApp, email and through Booking.com. I received a response via Booking asking what time I need to arrive. I sent a message back saying 12 noon. No response beyond that so thought all good. Upon arrival a flat refusal by repeating “Not possible, not possible..” then “There’s someone sleeping in there..” then to “there’s more cost, always more cost if early...why didn’t you ask how much more..?!”
I asked if i could be helped out by having a quiet area to teach or to have a dirty room whilst changeover occurred. Nope! 
No listening, no message checking. I cancelled. I’d got a taxi from San Pancho and had to find a place in Sayulita in 20 mins which cost more. 
Unhelpful and ignorant - no listening, and obviously lying. 

Mr Matthew

I have been staying here since this place was built.  Hard to find places like this on the hill close to town anymore I would highly recommend!!  The staff is so helpful and the rooms are kept super clean.  The view and patio is one you will never forget!

Amazing views great place on Gringo Hill!!

If you want full quiet this is not the place. If you want to feel safe, especially traveling as a woman, this is located close to downtown with friendly/helpful people who work there. It's not Boho Chic, but it does the job. I would return. Internet is solid. 

Central, Comfortable Place to Stay in Sayulita

Loved the place, the friendly stuff, the huge room with the balcony including hammock... great value for money. Room was very clean and I felt right at home at this lovely place. Also the sun was shining into my face during sunrise over the mountains when lying in the hammock...

Great balcony with hammock and view of the ocean

Enjoyed my 2nd stay at this no thrills "condo style" suite.  It has great water pressure, clean rooms and a great balcony. Plenty of space for 2 couples and kids. It has a small pool in the lobby and each day housekeeping cleaned our room. Every staff person was extremely kind and helpful. Great for a short stay.  

Villas Vista Suites

Main amenities of the apartment

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Description of the apartment

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Paid on the spot

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