Name: Crystal Inn
Address: 36, Jalan Zabedah, Batu Pahat, Batu Pahat, Batu Pahat, 83000, Malaysia
Rating: 7

24-hour reception

Elevator/lift

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Family room

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Wheelchair Accessible

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Free Wi-Fi

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English

Chinese

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Parking nearby

Parking

First Aid Kit

Beauty and wellness

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Crystal Inn

Batu Pahat

child-bed

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

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pets-allowed

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kitchen

This is probably the best place to stay in Batu Pahat. Recently refurbished and finished to a really good standard. Nice features like a complimentary welcome drink, snacks in the room and a new TV for streaming Netflix, screen casting etc. Staff were really friendly too. 
As a bonus there’s a large supermarket right next door that sells alcohol if that’s your thing.

Probably best in Batu Pahat

We came without high hopes looking at its unassuming exterior but we were proven wrong.

We arrived by 2pm but the rooms were not yet available for check in. The receptionist - a polite and professional lady - gave us ice cream coupons, which was a really kind gesture.

The hotel is modern, clean, and nicely decorated. The rooms are comfortable, cozy and clean. Beds were comfortable as well. Complementary drinks and snacks are provided as well.

Parking slots are available for free in front of the hotel.  The only downside is breakfast is not provided at the hotel. 

Overall an amazing experience. We believe that this place is one of the best place to stay if you are around at Batu Pahat area. Will be back again.

A pleasant surprise

Crystal Inn has been operating since 1992, with many locals being familiar with this property. Despite looking like a motel, this unassuming property had just been given a new lease of life last year with a fully renovated premises and rooms. The hotel is located 1.3km from Terminal Bas Express Batu Pahat situated in the city centre. I had boarded a coach from Larkin Bus Terminal and alighted at this bus station. There are many interesting cafés and shops in this area. I had lunch here, followed by a 20mins walk to the hotel.

There is a friendly doorman who opens the main door whenever you enter or exit the hotel. A security guard is also stationed 24/7 at the hotel entrance.

I had booked a Presidential Suite (Room No. 301) for my two nights stay here in Batu Pahat. Besides the bed area, there is a living room and a small walk-in wardrobe with a work desk. I like that I can close the walk-in wardrobe door which allows me to work privately in this cosy enclosure. The bed, work desk and sofa areas are carpeted, which gives a luxury hotel feel.

The bathroom offers a rain shower and handheld shower, both which provided good water pressure. Dental kit, shower gel, shampoo and hair dryer are provided. In addition, there is a mini bar offering complimentary drinks and Ferrero Rocher chocolates. There is even a coffee machine for your enjoyment! You can store your valuables and documents in an electronic safe while you are out.

There is a huge SMART TV and a large sofa in the living room. Besides Malaysia and Singapore TV channels, you can enjoy YouTube and Netflix in the comfort of your room. Universal power sockets, USB and USB-C ports are available for your charging needs.
 
Despite the room facing the main road, I am delighted that there is no traffic noise. I had a good restful sleep during my stay here.

The hotel offers welcome ice cream for guests staying here. Ala-carte breakfast service is served at the hotel café located on the ground floor of the property. The breakfast menu comprised of items such as spaghetti, curry chicken with rice, puffs, pies and croissants. Guests are entitled to a 20% discount for dining at the hotel café.

There are limited dining options within walking distance from the hotel, such as Pizza Hut Restaurant Batu Pahat - (170M) and KFC The Summit Batu Pahat (350m). If you are looking for Chinese cuisine, look no further. Just across the road is Sea View Restaurant, one of the longstanding stalwarts of Batu Pahat. Incidentally, the restaurant owner also owns Crystal Inn. It was a great dining experience there. For supper, I took a 550m walk to an open air food court located in Jalan Omar. This place which serves Malay and Chinese food only comes alive during the night. For groceries and toiletries, there is a huge supermarket, The Store situated beside the hotel.

Crystal Inn may be classified as a two-star property, however its rooms and amenities are akin to a five-star hotel. This is possibly the best hotel in Batu Pahat and I would highly recommend a stay here!

A Modest Looking Two-Star Hotel With A Five-Star Luxury Feel!

Honest Feedback on the property just like other review - modern, newly renovated, everything is working well but lack of sound proofing, as I can hear every noises came from corridor area - so that's a 4 star.

For this review below, ITS ONE STAR, zero if possible.
However with regards to my check in experience, it was horrible. Even though hotel policy stated 2pm as check in, i was not able to. was told fully booked the night before and room is not ready. Asked to expedite but only on the third attempt with involvement from someone inside the room, we were able to finally checked in around 230pm. There was no time given to us on how long we should wait. Was explained repeatedly about fully booked the night before, but if Hotel Management cares only about maximizing hotel profit and allowing the previous hotel guest to overstay (again i was told guest checked out late), I DO NOT SEE HOW THAT IS MY PROBLEM IF THE HOTEL FAIL TO MANAGE TO ABIDE BY THE CHECK IN/OUT TIME POLICY, which is set by the hotel as well.  I appreciate the gestures to "recover" the situation later on with some ice cream vouchers, but I should remind you that damage is done and I cannot accept a hotel that does not comply to their own policy and unable to manage the guest for the sake of maximizing room occupancy resulting to no back up. THIS IS WHAT I MEANT BY MANAGEMENT HAS A LOT TO IMPROVE. However, i would say that the front desk lady did her best, just that she lacks training and experience from the hotel management to handle such situation. But good job to her.

So if you choose to stay in this hotel, you need to ensure that you can accept checking in way after 2pm, as your room lilely will not be ready at 2pm, and you need to go through multiple follow up to finally get your rooms, which you have paid.. doesn't sound too right is it?

Paid ~RM240 for a 28m2 twin room.
That same day when I was not able to check in, called Katerina Hotel which is 300meters away, cost rm150 for a similar 26m2 room.

Think about it before reserving this inn.

Newly Reno Inn with BAD MANAGEMENT!

Stayed at the Crystal Inn in Batu Pahat after reading some good reviews. Indeed, it turned out to be an excellent choice. Newly renovated, everything brand new! Has the makings and luxury of a 5*hotel with all the amenities you could want. Our room is spacious and stylish, oozes comfort and relaxation. One of the most important feature for me is their fresh crisp bed linen that enabled the most soothing, long sleep. Beautiful bathroom with glass wall and roller blinds for privacy preference. Great internet connection, smart TV and complimentary snacks in the mini bar. Not forgetting, the aromatic coffee made from the in room coffee machine.
Café in the lobby area serves a good variety of food. Desserts are a must!
Hotel staff are warm, friendly and attended to all our queries with ease. Exceeded my expectations in all aspects and will definitely stay again in my next visit to Batu Pahat.


Crystal Inn in Batu Pahat

I was planning my Batu Pahat trip and searching for accommodation, then found many good reviews about this hotel; which recently just revamped the entire building.

Totally agree with the reviews and it is even exceeding my expectations for a hotel like this in this small city. Greet by warm welcome immediately as I just arrived, the hotel lobby was so clean and chill.

The room definitely marked 100% for me, which is very spacious and pleasant. They even provided complimentary snacks and drinks. If you need more drinking water, there's a water dispenser along the corridor as well.

The bed is comfortable for me, with a side table to put your phone and stuff; plug necessary plugs to use. Smart TV is available in the room, which you can connect to Netflix and Spotify with your own account.

There's even a mask sterilizer for you to keep your masks, coffee machine, small fridge, working table and safe in the room.

Revamped Hotel with Excellent Experience

Stayed for a night here and was pleasantly surprised at how comfortable and clean the room was. I last stayed at Crystal Inn several years ago and had a bad experience then — but they have indeed improved by leaps and bounds. The recently renovated rooms are clean, comfortable and cosy. The smart TV includes Netflix and wifi was strong throughout the hotel (another plus point!). A decent coffee machine and capsules were also provided.

Would definitely stay again during my next visit to Batu Pahat, hopefully the standards remain as high.

Recently renovated rooms are great

This newly renovated boutique hotel is excellence. Friendly and helpful staff. Strategic location with shopping mall & supermarket (The Store) just behind the hotel and a famous Seaview Restaurant opposite. 

Excellence newly renovated hotel. Value for money.

Its a nice place to stay in Batu Pahat . Easy access to parking lot. Will come back again later . Nice and clean bathroom. Even thou the room was not too spacious but still can sleep inside with our 3 children. The receptionist also friendly and helping us a lot. Same goes with the housekeeper . Iron was ready with ironing board.

Nice place to stay in Batu Pahat Johor

the room is ok placed with the carpet. the bathroom water flow is good to shower. but missing of bathroom ventilation system. The room window is able to open, at least the room air is can flowing in and out. 
Due to the room is placed with carpet, it is hoping the hotel is carry out the carpet cleaning within a stipulation of time.
Also changing the mattress covers as and when it is needed as found some stain on it.
Overall the room is clean and air con is cool enough.

Crystal Inn

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