Name: Hakone Pax Yoshino
Address: 139-5 Yumotochaya, Hakone-machi, Ashigarashimo-gun, Hakone, Hakone, Hakone, 250-0312, Japan
Rating: 8

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Hakone Pax Yoshino

Hakone

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I stayed at this hotel with my friend for 2 days 1 night. We are looking for a nice hotel with onsen that are not too far from Tokyo. While researching Hakone, we stumbled upon the hotel. The pictures are beautiful enough with a few good reviews. Although we do notice the horrible reviews.. should have heed those reviews.

While booking the hotel (we chose the option with kaiseki/dinner and breakfast), we put in the note that we cannot eat a particular meat, due to allergies. Please note that in the booking form, there is a question on allergies, etc. However, upon our dinner, we notice that the particular meat was presented to us in the form of a hotpot. When we question the waiter, he seemed confuse and not aware of our request (Note: 1 waiter can seem to talk decent enough English). He then proceed to remove the particular meat from the hotpot, and just left the hotpot as it is where the meat has been soaked. We informed the waiter that this is not acceptable and asked to get a new pot. This request is not met and another waiter who cannot speak English at all simply ignore us. Oh, and btw, don’t bother asking for a refill of hot tea or water, as it will take them at least 20 minutes to serve the tea/water to you. Btw, the whole dinner is TOTALLY UNDERWHELMING. Afterwards, when we complaint to the front desk, they did acknowledged our request in the form. They then just said they cannot do anything and offered a free personal onsen which is only available from 9.30 to 10.30 pm. (At that time, it is already 9.15 pm). We decline as we already went to the onsen earlier and who would go again after that. 

Another horrible realisation we encounter is during breakfast. Most of the ingredients that we ate during kaiseki/dinner is the same with breakfast - same fish, miso soup, tofu, etc.). So, in hindsight, the kaiseki is just totally normal ingredients with fancy cutleries. This is not my first onsen hotel with kaiseki I’ve experienced in Japan, so I do  know the standard they are supposed to deliver. 

In summary, please AVOID THIS HOTEL AT ALL COST. I saw another review that say this hotel does not cater to your special dietary so my experience is not the first one. You can get better option hotel with more nicer onsen around Hakone at the same price.

Most horrible hotel!!!!!

We got a Japanese style room, and the experience was great. The staff prepared our beds while we were having dinner and when we returned to our room, everything was setup for a good rest. Breakfast were great and delicious. The staff was very friendly and helpful. 


Great Experience

I was really looking forward to this hotel as the picture presents it well. What the pictures does not: The hotel smells of mould. So there is not one place in the hotel that does not smell. We could have the windows open but i cannot imagine how the smell would creep into every pore with windows closed.The hotel is located a 12 min walk from the station which is ok, so with luggage its easy to get there. Rooms are spacious. I booked a room which I thought would have view to the nature. It had, partly but we mainly saw the parking lot. Paid for included food in situ. Had breakfast and dinner. Breakfast was basic and ok. Dinner consisted of several fares. It was clean and fresh, but not especially tasty. Staff was nice.

Worn down place. And the hotel smells.

Amazing staff. 

We came here as part of a 2 week tour of Japan to experience traditional type rooms and dining.  We were given a large room with a small wooden tub.  I think our travel agent had severely miscommunicated what a private onsen would be, so we were a little underwhelmed.  However, the staff at the front desk especially the manager were exceptional in trying their best to help.   It all gets quite frustrating with language barriers yet they really did want to ensure we had the best stay.   We used the private onsen as we didn’t feel comfortable using the public one.  This was amazing and my skin has never felt so good.  And much needed after days of sight seeing.

Food wasn’t to my taste as I don’t eat fish, my daughter on the other hand was in heaven with the beautifully presented food.  Please ensure you let the hotel know before hand if you have any food allergies as they will do their best to help.

Two ladies came to set up our beds and also helped and talked us through wearing the yukata.  (Dressing is not part of their service, we were lucky to have such helpful staff arrive)

The main manager on the desk (we stayed 3/7/23) was the shining star for us.  He was so helpful he made me cry happy tears.   Thank you for a lovely stay.

The best manager !

Situated around a 10-15 minute walk from the train station the hotel is easy to get to. The staff were friendly and there was bag storage for those arriving before check in. The room was pretty cool more traditional Japanese than our Tokyo hotel. We had dinner included which wasn't to our taste but we are quite fussy! The highlight though was hiring the private onsen for an hour this cost 3300 Yen around £21 well worth the money!

Good hotel

First the good: The hotel is in a great location for the Hakone park and all it has to offer, just a short walk from the station and buses. Two of us had great massages in the room.  We loved staying in a traditional room with tatami floor and futons. Dressing up in the provided Kimonos, jackets and slippers for meals was a lovely and relaxing thing to do and the instructions provided in English very welcome. The restaurant staff were very professional and friendly and the presentationof the food beautiful. Great choiceof excellentfoodat breakfast.
The not so good: As foreigners we didn't feel welcome on arrival and the reception staff were cold and hasty when we dealt with them later as well.  There were no karaoke facilities as advertised on the website.  There was table tennis but the bats and balls were awful- such a cheap and easy thing to put right.
The bad: I caveat this by saying this is probably not true of all rooms but our bathroom was terrible- dirty, rusty plug hole, inexcusable limescale build up and the "private onsen" was a small dark brown platc bath. Maybe our lack of understanding but very disappointing. We knew it was a smoking room and that even with the promised deodorising some smell would linger but with a number of smoking floors the smell permeates the air conditioning and I doubt anywhere is smoke free. We booked half board and asked about vegetarian options foe one of our party. We were told this conly be accomodated at dinner if we all ate vegetarian which we agreed to do. We were then told it wouldn't be possible at all. We were very happy to be flexible and take limited options but the hotwere unwilling to even try and accommodate.

Mixed but would not return

Set in the rural Hakone town, sitting next to the beautiful stream. The hotel offer relaxation and lovely service from all the staff. Spacious onsen or if preferred can opt for a private onsen at cost.

Fantastic 

露天風呂の貸切が3000円/時で出来、それがとても楽しくゆっくりできる温泉旅行を体現してくれました！スタッフもとても優しく、気が利いていて最高のもてなしでした。
一階にある卓球台も30分間利用しましたが無料でしたので、ぜひお風呂上がりなどにするといいと思います。
ダイニングでの夕食も盛りだくさんで、味もとても満足でした。
利用はしませんでしたが、朝は数本無料で箱根湯本駅までの無料シャトルバスがあるので、利用するといいと思います。
It was a very good deal to stay at this Ryokan( Japanese-style hotel) . With only 3000¥ in addition , you can use a room of private Onsen for 1hour, which was really satisfying, comfortable and relaxing. You should ask about it when you check in. 
You can also enjoy Japanese style dinner .
The room is also comfortable and I recommend to choose Japanese style room so that you can feel how Japanese people in the past era enjoyed their Onsen trip , a kind of a vacation trip.
If you have a great amount of luggage, you should use Free Shuttle Bus bound for Hakone Yumoto Station , leaving the hotel every 30mins ( only )in the morning.

人柄の良さと貸切風呂の最高さが旅を最高の休暇にしてくれました。English Below.

We spent one night at the hotel and really enjoyed ourselves.  Check-in was easy and even though we arrived early, they held our luggage for us so we could go explore the area.  We stayed in a traditional room (yes we slept on the floor which was quite comfortable) which was fun experience.  You are provided with kimonos to where (they have other sizes available at the front desk) which we wore to dinner and to the Onsen.  We had a private room for dinner and really enjoyed having our meal prepared in front of us - fun experience.  We also took advantage of the onsen.  They gave clear instructions on the protocol which was nice, especially this was our first time experiencing communal bathing.  It is optional, so if you aren't comfortable with the idea you have a private shower in your room.

The staff was really helpful and even helped us send our luggage to our hotel in Kyoto (a great thing to do if you are traveling by train).  We would definitely recommend staying here.

Great stay for traditional Japanese feel

We only stayed one night as part of a tour. We were advised that this is a slightly westernised traditional hotel. 
The bed was comfortable and low to the ground.  
The toilet was separate and typical Japanese hotel.  The bathroom, however wasn't heated at all and the shower in the bath area gave out only warm water.  So it was a very quick shower then dive into the towel. 
In room kettle available but if you want breakfast tea take your own teabags 
The rooms are very tired, sone better than others 
Breakfast was mainly Japanese but bread rolls and marmalade was available 
If we had been travelling under our own choice and needed to stay more than one night we would have preferred an alternate hotel.

Hakone Pax Yoshino

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