Name: Penzion Běla
Address: Bělá pod Pradědem 66, 790 01 Bělá pod Pradědem, Czech Republic, Bela pod Pradedem, Bela pod Pradedem, Bela pod Pradedem, 790 85, Czech Republic
Rating: 6

Smoke-free property

Heating

Gift shop

Garden

Terrace

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Luggage storage

Services and amenities

Diet menu (on request)

Restaurant

Packed Lunches

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Tour assistance

Tourist services

Hiking

Sun Deck

Recreation

Free parking

Parking

Swimming pool

Spa tub

Pool and beach

Event facilities

Business

Cycling

Sports

Playroom

Children's playground

Family/Kid Friendly

Kids

Ski storage

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Penzion Běla

Bela pod Pradedem

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The breakfast has a modest selection, but you can not say that something is missing. What is served is very tasty. Good cuisine in the restaurant. Comfortable andclean  rooms.
Very uncomfortable hours. After 21:30 and after 8:00, entrance to the hotel is possible only for an additional fee (12EUR for each hour after 21:30), because it is locked. you can not even go to the garden. This can be solved differently, for example, an additional guest key, and not to keep people as if in jail.
The restaurant also works in short strange hours (although if you manage to hit the opening hours, it is tasty)
A very implacable, unrelenting, unbending host.
All facilities on the garden (such as sand volleyball court) extra payable, Spa also\

Good food in restaurant and brekfast, A very implacable, unrelenting, unbending host.

Really dont know how to explain this. now, this place is definitely worth a 5***** rating, BUT one thing really pi**ed me off! So, made a booking, contacted the premises via email. We traveled 1200 kms to get there, four of us, staying there for the Spartan race in nearby Kouty. Somewhere near Olomouc we got stuck in a traffic jam, so I emailed and texted them saying we would be an hour late and asked if we could have the dinner waiting for us. They replied saying the dinner would wait, but we got there even later, due to closed local roads on our way. So, we check in, and the guy tells us the cook went to sleep, and no
dinner was left for us! We felt like being stood up in the last Czech village. However, we managed to
find a nearby hotel/restaurant Park to get some dinner snack.
Next morning, the breakfast was ok, not really a buffet, just ok. In the evening we used their spa- a 10/10! Whirlpool, sauna, showers, perfectly clean and worth the money. Reasonable price, although charged by the hour, got complimentary wine, and, have to say- this
time we stayed after the closing time to take advantage of the hour we payed.
Next day, again a decent breakfast. Wifi was not available in our suite, but not something That would bother me as much as that dinner on our arrival. 
Clean, warn rooms, peaceful area... too bad they had to sabotage the rating with that dinner

Spartan race weekend

Really a mix of excellent customer service and poor customer service, a very nice room, for the money good food, and some things not so great. First the good. The check-in process was nice, with the young lady having a guide book in English ready for me, showing us where to park, taking us to our room, and explaining to us no smoking in the rooms, which is great. Nice touches in the room included a luxurious bed and a box of quality kleenex, which is rare in Europe and especially in a penzion. We had a very nice lunch, as well as an evening meal with wine. Breakfast was nothing fancy but had a good selection of cheese, cold sliced meats, bread, yogurt, good coffee, etc...
Now the not so good. After finishing our evening meal my wife asked the young gentleman working there if we could borrow their corskcrew and take a couple wine glasses to our room, as we had brought a bottle of wine with us. He made quite a fuss that their conditions do not allow outside food or drink in the rooms. He still offered the glasses and corkscrew, but feeling embarrassed, we declined. My wife, who is Czech, actually checked the conditions that were written in Czech in the room, and there was no mention. It's the first time either of us have actually had to read the conditions for staying someplace. In any case, conditions or not, it was very poor customer service to make your guests feel bad about a special request that costs nothing to provide, especially after they just paid for a meal and wine in the restaurant. It was a bad enough feeling that my wife is still upset about it a day later.
In the morning when I took my shower, I could not get hot water. It was cold enough that I could not stand under it. After about 5 minutes of taking a cold shower, it started to warm, but just to the point where it was tolerable I mentioned this when we checked out and the young woman said all the guests take showers at about the same time and if I waited for 15 minutes it would have been OK. Unfortunately no apology, which would have made me feel better. Bottom line is I expect a hotel to have a hot water system that handles peak loads, so guests are never left with a cold shower.
And lastly, service during breakfast was mostly non-existent for things like taking away used dishes, asking how we are doing, perhaps offering an espresso or something. We have stayed at many places where only one person is working during the breakfast and almost always had much more attentive service. There were two working here.
Bottom line, this is a a much nicer than average penzion, but the examples above take away from the experience. With a few changes to customer service, and water that says hot, this could be a top-ranked hotel on Tripadvisor.

A mixed bag

I would like to thanks for very kind service we had during our stay from 26.12. - 30.12.2014 as family with two kids. Im hospitality proffesional in cooperation with many high quality five star hotels and I can recommend this property for very friendly and family atmosphere, nice interior design and helpful owners who are deliver their best!  Clever educated people who are proactive and customer orientated... If you are looking for good quality service on international level and clean rooms I can guarantie this is definitely best choice in this area!

Penzion Běla

Main amenities of the hotel

Available rooms

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Description of the hotel

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