Name: Mar Del Sur
Address: Ave. 3Era. Y Calle 30, Varadero, Varadero, Varadero, ., Cuba
Rating: 6

Air conditioning

24-hour reception

Garden

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Services and amenities

Restaurant

Meals

Wi-Fi in the hotel

Internet

Parking nearby

Parking

Beauty and wellness

Pets Not Allowed

Pets

Location

At the apartament hotel

Juan Gualberto Gomez Airport

Mar Del Sur

Varadero

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

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3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

very cheap and that is what you get. Fairly clean but most stuff doesn't work or only does so poorly. Beds were ok pillows terrible sometimes no towels and we didn't have sheets the first night. Toilet was repaired 3 times and still .... Sometimes out of glasses sometimes out of beer. Line ups to get into dinning room for meals and usually no glasses or cups and no coffee. Bread was very dry and stale. Buffet was filled with a lot of recycled food. Staff is very friendly and try their best. lots of cats but no dogs. Very very noisy.

Cheap place and still you don't get your monies worth.

Horrible experience. We were all inclusive. I went with my dad. EVERYTHING was missing, when I say EVERYTHING. No water for 7 days, the two first days no cola's for rum coke. Some days no more rum. No sugar. We had to buy everything out of the hotel in the other bars/stores. Our sheets and towels were changed one time in the whole week and it's because we gave the lady 5$ and told her to change everything. Sheets and towels were stained. Staff were very rude. People that weren't from the hotel came in and out as pleased. People taking loads of food out of the buffet into bags or even straight into plates to their rooms. People bringing loads of food and bottles of alcoohol to people that were not from the hotel. 

Horrible hotel

After staying in cuba 6 times i always wanted to stay in a cuban resort and this was it.

The room:. The room id give a 2 star. I stayed in building 36.  These rooms were renovated so they were a bit nicer. The showers were cold or luke warm but in cuba thats usually normal. The ac blew cold. A friend i met in the resort was staying in the lobby building. The rooms are dated and old.  They are 1 star rooms.Try to avoid them if you can. Stay in building 34-36

The 24 hour bar: unfortunately it isnt a 24 /7 bar for food.  Food stops at 9pm and isnt served through out the day. and there are many restrictions. They stop serving hard liquor at times .  The beer is free flowing 24/7 however. When the buffet closes. They maybe serve a sandwich.  Quality of food is bad.

The buffet: the buffet is very small for the resort capacity therefore there was constant run outs of food, line ups for a hour at times. The buffet closes through out the day. Sometimes i wouldn't even go and eat at the buffet and go across.the street to the snack bar. I wont be returning to.this resort due to the line ups and constant food and.plate run outs. They also control the food and there definitely isnt enough to go around. The food is the same everyday. Usuallly fish and rice.  Sometimes they changed it to chicken. Lunch and dinner is the same.  Breakfast was the besy. Poached eggs and omelette station. Hard to mess up breakfast.

The beach bars.  So they have two beach bars. They arent directly on the beach which would be a deal breaker to.not.go.to.this resort again. They are both about 2- minute walk away from the beach chairs.  One is a paid beach bar and one is free.  The beach bars hours are 10-5 only. Again restrictions with hours.  I had a hard.time.dealing.with restrictions. On cuban resorts they need to cap the food and control it. The free beach bar didnt serve food.  They slapped a piece of ham on two bread slices. It was pretty bad. So the beach bar has no food essentially.  The resort serves cheap alcohol. Cheap no name.rum or vodka only throughout the resort.  They have no coco cola or soda on this resort anywhere. Only lemonade.  Beach chairs were always available with umbrellas. They had all.the rentals there which were paid ones.   The beach in varadero is always 5 stars . No complaints in that regard.  On the street up from.the beach. They have a pirate bar open late and serves decent food. Better then the resort and another snack bar. The hotel is in the starting of town.  There are barely any foreigners here and mainly cubans. The resort is a street over from the viazul.station so you can get to.havana for 12 dollars pretty easy. One way

Entertainment:. The entertainment was great cuban performers. Some days they had.a.host who would do things for.kids and families. Always can appreciate real.cuban entertainment.  Nightly show at the resort at 9-930.

Main pool-- never swam in the pool inside the resort.  Looked like there was black marks of algy maybe on the bottom of the pool.  The water didnt look too.maintained and no swim up bar. 

Water-- the rooms do not.provide any water.   It can be bought from government ran shops with credit card only for a dollar each. Do not drink the tap water.  If you have a water bottle the bars will fill it up for free.

Restaurant bookings on the resort:. The restaurant bookings are very difficult to deal with. The front desk tells you to come talk to the air transat rep.in the morning.  Sometimes.they didnt even give the booking. It was quite frustrating. Luckily got the restaurant for one day and the food taste normal.

To conclude the review.  I would like to thank the staff at mar del.sur which truly made my trip alot better regardless of the hick.ups. i go.to.cuba for.the people and beach. All the other stuff is a bonus.

Specifically i wanted to thank certain staff members for communicating with me after busting their ass 12 hour shifts in a low paying job. I was highly appreciative.  Maria fran and others always gave exceptional service. Always giving beer very quickly. The service was honestly great. Keep up the good work. 

The buffet.  Buffet staff were very nice. Loved the tall cuban girl. She was my favourite.  Pedro and Eduardo spoke perfect English and always comforting and very helpful. Thanks for the good times.

The cocktail bar in main building staff did a great job. Daniel spoke great English.   Very young man. Provided great service. Thanks allot. 

My favourite crew was was the beach 24/7 bar guys. Alexi. Grenalle orion juan.  Amazing guys. Always happy and ready to serve. If the bar was on the beach I would of spent more time.there.

If you go to cuba and you want the real feeling of how locals.travel and go to resorts. You will meet many cubans from.all.over cuba.   Not alot speak English. But i met around 4-5 English speakers. 

 Then.go.here.  however.   Only book this package if its 400-450 for 7 days and go rent a casa in the nearby cities or mantanza or cardenas or even go.to.havana.  that would.be the only reason i would book this again because you cant beat that value.  Thanks again to all.the Cuban workers.  All of you are beautiful.  Thanks for working hard and providing exceptional service in these hard.times..god.bless.  --- Jesse/ VANCOUVER

My first true cuban resort in cuba. 6th time in cuba

We  had a great time in Mar del Sur .This is our 5th time and we will come back for sure ,it has become our second home. The staff is so nice and professional .We received a great service at the buffet ,the food was really good and  everything so well organized .The location and all the facilities around  ,right at the center of downtown ,make of it a priveleged hotel   Animation was outstanding,the shows by Randy and Yunior definitely are the best.We want to thank this wonderful team .

Our second home

This is a great hotel, I had low expectations but I received a huge surprise. They are two stars, but the service is really great, the rooms, the food and drinks, and we know they work really hard to please their clients. The Entertainment is fantastic!!

A perfect vacations

We got the trip at a cheap rate. We booked 1 bedroom apartment. It was on the 1st floor in block 15 closest to the coffee bar. They made great cappuccinos. We didn't get the memo to bring your own kettle, coffee pot, microwave? Lol... 
The kitchenette had a full size fridge, garbage and a kitchen sink. We had a dining table and some cuban furnishings to watch the fairly new tv. The front desk won't give you a ticket for towels unless you give them 500 CUP per person and will return the  money when you leave. But... Here's the kicker...you can't buy anything in the tourist places with CUP's. They want Euros or a credit card which if your Canadian, will charge you in US dollars. We made the mistake of exchanging a vast majority of our Canadian money for CUP at the airport  1$ for 18 pesos. THEY DID NOT TELL US THAT THEY DON'T BUY BACK THEIR OWN CURRENCY. The DAYS OF CUC's are gone and welcome to the black market currency exchange. 

The bedroom door was off the hinges. Good air-conditioning and pretty good pillows. Clean and shower had hot water.
We had 8 brand-new hangers and the lights worked. We even had an awesome balcony.

The grounds are nice and well kept. Nightly entertainment and a secret à la carte. It's like pulling teeth to try and arrange a reservation or even finding out where it is lol. Luckily I read previous reviews. Now we are spreading the news to the 12 other Canadian vacationers.

On night 3 of not having desert at the buffet, we had to pay a few people to bring some out. We know why they don't have it out now. The cuban vacationers that were there, 200+, swarmed the kitchen staff and filled large plates of deserts for their tables within seconds. I was lucky to grab 2 small pieces of cake and 2 merangue cookies. 
The pool is nice but we preferred the beach with the white sand, nice breeze and blue ocean. Hence why we come. Weather, beach and ocean. 
The only disappointment was the garbage. MASKS AND PLASTIC BAGS AND CUPS. 
We always rent a moto when we come. This year it was 90$ US (credit card only) for 5 days and 10$ CAN for the attendants. Looking forward to getting out of tourist area and in with the people so we can spend our CUP's (hopefully) that we can't exchange lol. 
Some staff that we tipped were friendly but otherwise we were ignored. 


2 star resort at its finest 

The Hotel is centrally located in Varadero which is really convenient. The satff is really nice and always willing to help the clients.  
The food and the services are pretty good for a 2 stars category hotel. I got more than I was expecting for. Really happy with my stay, I will come back soon

Great Experience !!

I sent an e-mail 10 days before I left and got the room I wanted . Building 33 second floor . Everything I did have in the room was new and clean . I think the frig had just been brought in  and new .  There was no closet and no shelves or drawers . No safe in the room . I was told they had them at reception , but they were all taken .  A luggage  stand and 6 hangers on a pole would have to do . Two night stands were delivered to the rooms the next day , as they are still doing reno's . Now , I had a shelf for tee shirts etc.  New strong A.C. unit blowing directly on the bed ( bad designer ?)  It was not needed much as the first week it was very cool . The tour buses line up right in front of the building at 4 am . The drivers talk very loud , so expect to be up early . The "party "  people come back late  so expect to be up late .  Food  was available if you lined up a half hour before opening and the line up inside for anything . I tried to hold a table , but people just pushed my stuff aside and sat in my chair anyway . I  rarely  ate there  as I didn't see cheese and the hard boiled eggs ran out .  As for drinks ,   there was no mix of any kind . Day 9 cola showed up  and day 12 lemon-lime  arrived . The same day they ran out of beer and had no ice . If the bar staff could think of ANYTHING else to do , rather then serve quests, they did it . My chambermaid  did absolutely   NOTHING  for 14 days  but pick up her tip  (I stopped leaving cash on day 4 . )  I did get a new small towel on day 12 left on the bed . Maybe by accident ? Lots of hot water and a rain shower head . Beach was great !  I always had my chairs by 7.45 am  and stayed all day when I was at that beach . I did go to 2 others . I did discover the A LA CARTE    that the rep didn't know about . It was great for 4 meals as the allowed me in anytime ! Then it seemed word got out ,it  got busy  and I think the Chef changed .They also ran out of wine (the only place to get it )  on my third visit . I didn't return .  I had 2 chairs on the balcony  but none in the room . New T.V. with many channels  3 english    . The hotel has potential  , but the quests it attracts  being a 2 star  and the staff spoil it for me . I most likely will be elsewhere  next time .

Second visit  Feb 21 - March 6

The hotel is in a good location near the beautifull beach. 2 stars hotel with much work and less workers. Room clean but sometimes not towels ... and very small too. Very old ppl make there holiday since years... not good for young generation. I was thinking im in a hospice. The reception make big different treatment between cuban guest and tourist
.. we are all the same if we pay a service. Animation was not always good... very boring. At the beach also i was thinking im not on caribbean land. Varadero is beautifull but better rent a room. 

First time in cuba

I`m a regular visitor to Varadero so my expectations where realistic. We were at the Mar Del Sur Feb 7 to 16th. On arrival, we were given a room in really bad shape needing major renovations (a classic isn`t it ?). So the following morning we asked to change room. At first we were told it was impossible the hotel been full. After some talking and visiting another room as bad as the first one, I spoke with a client that was leaving that day saying in has a really nice room in bloc 13 (renovated). So I went back to the front desk and after some talking, we were offered room 13214. It is actually an appartement, really nice, for an extra 10 pesos a day. Beleve me, it worth every single penny. Let me thank Amarilys at the front desk who did all she could to help us moving room. She is a very nice person. The site is clean an de pool, A1. The service ... it varies depend of the person behing the bar. But keep in mind those guys have to deal with all kind of customers, 12 hours a day. Some rude, some drunk, some making their way behind the bar and helping themselves ... etc. Special thanks to Reynel Gonzalez, Ida and Marina. You`ll meet them at the lobby bar or pool bar. They`ve been very, very nice to us. The food at the buffet was ok. As you know, you don`t go there for the food. BUT !!! THERE WAS NO WINE, NO BEER AND NO SOFT DRINKS AT THE BUFFET, neither at lunch time or dinner. I know that there was shortages of all kinds in Varadero but not for wine. Ask questions before ... 

* 

Mar Del Sur

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