from 225 £
Very good
What was good
Right in town
What was bad
We had a leak. On the first night it was a small drop and cleared up quick. We informed the front desk about it. On the second night it was a deluge. We are only staying one more night, so we expected it to be mostly taken care of, and a reasonable discount on the stay given that the room isn't the standard expected of the highest rated hotel in Monteverde. We are here for my wife's birthday, which is tomorrow. We have a room with water all over the floor, a 6 year old child with us who may slip going to the bathroom, and towels all over the floor. Moving rooms from their biggest room to something worse is a ludicrous prospect for one night when we do not wish to pack up and move in a terrible rain storm. What we expect from good customer service is some level of refund on the room rate. We have been given a free meal. And food isn't exactly expensive here. Accommodation is. I feel bad for the front desk guy who has taken the brunt of this, calling his manager to negotiate with us. For the manager to offer merely a free meal only, he needs his head examined.
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100 meters east from The Frog Pond in Monteverde, Santa Elena
Location
Plans for the journey: have a rest and enjoy! Resort «Hotel & Spa Poco a Poco» is located in Santa Elena. This resort is located in the center of the city. Before going to bed, you can walk around the main landmarks of the city.
At the resort
You can stop by the bar. Taste the local cuisine and have a rest in the restaurant. If you can’t live without coffee, drop by the cafe. Want to be always on-line? Wi-Fi is available.
Specially for tourists who travel by car, there’s a free parking zone. Specially for tourists who travel by car, there’s a parking zone. The following services are also available for the guests: a massage room, a sauna, a steam bath, a spa center and a doctor. Swimming fans are going to enjoy a pool and an indoor pool.
There are playrooms for children at the resort. They will be having so much fun that you might have to spend the evening with adults. To book an excursion, consult the tour assistance desk of the resort. For the free movement around the city, the resort offers a transfer for you. Additional services that the resort offers to its guests: a laundry, ironing, car rental, a safe-deposit box and a concierge.
The staff of the resort will be happy to talk to you in English and Spanish.
Room amenities
In the room, for you, there is a DVD player, a shower, a TV and a bathrobe. The room equipment depends on its category.
Facts about the hotel
Year of construction
2001
Type of electrical socket
Type A
120 V / 60 Hz
Type A
(grounded)
120 V / 60 Hz
Number of rooms and floors
32 rooms • 4 floors
paid for separately
paid for separately
paid for separately
paid for separately
paid for separately
Check-in |
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After 15:00 |
Check-out |
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Until 12:00 |
Accommodation of children | Price |
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At the age from 0 to 11 years if their parents or guardians are staying in the same room on extra beds | Must be clarified on the spot |
In response to Coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. Certain services and amenities may be reduced or unavailable as a result. In accordance with government guidelines to minimise transmission of the Coronavirus (COVID-19), this property may request additional documentation from guests to validate identity, travel itinerary and other relevant information, during dates where such guidelines exist. |
In cash | By bank card |
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In the currency of the hotel — CRC |
Some rates can be paid by bank card when booking online. You can use points to make a partial or full payment of your booking. You can pay for your booking by using a promo code if you have one. |
If you'd like to pay for the order by wire transfer as a legal entity, please send an e-mail to [email protected] |
Very good
Based on 7 reviews from guests around the world
Cleanliness
8,5
Hygiene products
Location
8,5
Meals
7
Value for money
3,5
Room
4,5
Service
5
Wi-Fi quality
5
Registered service mark in the European Union