Alexandra Hotel

What was good

Paddington Station is close by.

What was bad

Do not bother. This was the worst room (rooms actually) we have ever seen ! We always stay in Sussex Garden but often try different hotels on special offer. We booked a DOUBLE room. I even confirmed the double bed via email after the booking - and it was confirmed (sadly l didn’t keep a copy of this email & this was a big mistake on my part). When we arrived we were given the oldest worn, terrible room you could imagine with 2 single beds. After several phone calls to the manager (by the receptionist) it was clear they didn’t have any other rooms. Only when we absolutely refused to go back to the twin room, and more phone calls were e we able to get an “upgrade” which cost us a fair bit of cash, but was a double bed. This room was equally as bad, but after traveling almost 2O hours, we couldn’t fight anymore. The headboard was worn bare, the windows open with such force, it jerked my arm !!! Since when have top floor windows been allowed to open all the way ? Health and Safety breach. The room was so dated and not at all like advertised. The toilet roll holder has fallen off the wall, the glass shelf was broken, the chap in the room next door taking in his phone, sounded like he was sat on the bottom of our bed !!! To say the walls are paper thin is no exaggeration !!!! Passable. But not possible to clean the torn/cracked material all over the headboard Staff were not at all friendly or helpful.