Name: The Lawns
Address: 26 Station Road, Holt, Holt, Holt, NR25 6BS, United Kingdom
Rating: 8

Elevator/lift

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Smoke-free property

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Holt Country Park

Letheringsett Watermill

Norwich International Airport

The Lawns

Holt

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kitchen

Lovely spacious rooms for The Feathers hotel, our room was on the ground floor with three floor to ceiling windows looking out on to the gardens , plenty of parking , short walk to the main hotel for a great buffet breakfast.
We had a great day out on the steam train from Holt to Sherringham , really well worth a visit,

Lovely hotel in Holt , friendly staff, comfortable & spacious rooms , great base for exploring the area

Holt is probably our favourite place to get away for a few days, we have been there so many times and stayed at different places. The last time we were there we had dinner at the feathers which was lovely, and we had heard that they had recently renovated the lawns rooms so we decided to stay here this time.

Check in was straight forward, which is done at the feathers which is a 2 minute walk from the lawns. You are given 3 different keys, attached to the biggest key ring we have ever seen. It’s very impractical as it’s not something you can slip into your pocket and isn’t something you want to be carrying around with you, but it can be removed which is exactly what we did until checkout so didn’t cause any issues for us. 

Room 
The room was very spacious, and had free parking which was perfect, because if you know holt you know there isn’t many places with free parking. Unfortunately that’s where the good things end. 
We booked and paid for the “better room” thinking it was going to be the better of the bunch but there are alot of things that have been overlooked and need looking at to make this worth the money we paid. 
The shower, which is over a bathtub was horribly built. It has no thermostat to tell you how hot / cold the shower is going to be, the shower has a pane of glass which was covered in limescale and not big enough for the shower. It came just past the shower head, meaning any splash back from the shower is going all over the floor. Me & my partner found this out the hard way, when one of us had a shower and it started to flood the bathroom, which resulted in us having to take the shower head off and hand hold this to shower ourselves so it didn’t soak the floor or point it directly at the wall so it didn’t back splash out of the bath. We ended up having to use our towels to mop up all the water from the floor which wasn’t ideal. 

There is no trunking or organisation of the wires in the room. The tv had wires / extension leads dangling from the tv, which is really unsafe. There were also extension leads shoved behind the bedside tables wires coming out everywhere, again very messy and very unsafe. 

There was a roller blind that would roll down, but not back up again so this had to be done manually. Luckily my partner is quite tall otherwise we would have had to sit in the bad lighting for our stay. 

For a room that has been recently renovated we were very underwhelmed. 

Although there were tea/ coffee facilities and biscuits, with a coffee maker, there was no fridge meaning we had no milk to make a coffee/tea & the water that was provided was warm which wasn’t pleasant. Would have been nice to have a mini fridge to place our own milk/water in the fridge or if not at least have the little milk sachets provided. 

Food 
We had dinner the first night we arrived which we were looking forward too as the food we have had before was really good. Although our drinks order was taken within 10 minutes of being seated, our drinks didn’t actually arrive for around 25 minutes. I don’t mind having to wait a bit for food, but 2 x cold drinks shouldn’t take nearly half an hour to arrive. We weren’t the only table to experience this either as had overheard a number of other tables speak out about this too. 

We ordered the steak, again this took about half an hour, and we were not told by anyone of any wait on food, i think with a wait of 30 minutes a heads up needs to be given to the customer's. we actually heard one of the staff members say that the kitchen was inundated with tickets for food so a heads up would have settled any grumbles. 

the steak itself was nice, however it came with the smallest handful of salad leaves & 6 chips (yes we counted). Now for a meal that costs £25.00, we would have expected a decent portion size to go with it. 
Dessert was lovely and quick, we had sticky toffee pudding. 

Unfortunately for us, where we were seated by the bar, we overheard staff moaning, one table had requested a manager, so 2 x staff members were huffing and puffing over who was going to deal with it. We then had the tables around us start to complain, one tables food wasnt cooked properly, one table had been waiting over half an hour for their food, it wasn't pleasant. 

Breakfast 
Unfortunately this is what has knocked our stars down on this review as the breakfast to put it politely was terrible. We paid £350 to stay here for 2 x nights with breakfast included, and after the 1st morning, we actually refused to go back the 2nd morning because of how bad the breakfast was. We expected more. 

We were told breakfast is up until 10am, so we went for 9am. We were told it’s continental & full English. Their continental breakfast was awful. 
Toast, Jam, yogurt that had had other bits stirred into it by customers i assume and 3 x boxes of cereal left with some milk. 
The "Hot" food had obviously been sat under a hot lamp since breakfast started at 8am, the beans had a thin layer of dry bean juice over the top, the mushrooms were not edible, the black pudding & sausage was so dry my partner had to spit it out and the hashbrowns were hard and dry. There was no poached or boiled eggs & the scrambled eggs that were there had seen better days, infact if someone had told me it had been sat there for 2 days i would have believed them. 
We didn’t return the second morning to our stay because it was just terrible and was not worth the money at all. We actually ended up not eating anything apart from some toast & going over to byfords for freshly cooked food. 

Overall, it wasn’t the best. For the money we paid, the fact we didn’t actually have a breakfast for both mornings because it was so bad was really upsetting. 

We love holt & this hasn’t effected us ever going back to holt, however I feel there are other places charging the same if not less for a better stay, breakfast & experience and if the lawns want to live up to others, then some extra work needs to be done.

Definitely needs some attention.

Refurbished beautifully, looks and smells fresh and new.  Owned by the same people as the very plush The Feathers Inn so check-in and food and drinks are all there, which is 3 minutes round the corner. Friendly and efficient staff - Holly at the check-in desk gave us an excellent warm welcome. Our spacious room was beautiful and had the biggest bed I’ve ever slept in!  

Newly refurbished, clean, comfortable and spacious room. 

Stayed here for a recent long weekend. Whilst the Feathers is a beautiful pub and offers great breakfast, the lawn rooms feel out dated and some what neglected. You need to check in at the feathers and then make your own way down to the lawns which is about a 5 minute walk with parking behind the building. There isn't ever anyone at the reception at the lawns so you very much are left to fend for yourselves.

The rooms are large but feel out dated and the bed was particularly uncomfortable, being incredibly soft with no support. The bathroom had a bath with a shower a shower head but nothing to hold the shower head. Offering a shower cap did make me laugh for this reason. There are lovely bathroom products to use and tea and coffee making facilities provided in the room. 

Breakfast is served back at the feathers hotel which was lovely.

Neglected compared to the feathers

We where informed that meals would be served at The Feathers, and was made aware in advance no restaurant or bar service in The Lawns. Sadly though The Lawns just feel neglected, had trouble finding the correct door to go in, basically its the staff door under the fire escape!! You enter into what I can only describe as a service area, not nice at all! Room pleasant enough, bathroom...had a bath with shower attachment but no where to put the shower, so I was a bath only, made me chuckle that a shower cap was supplied! Water was boiling hot, so take care. Be nice to be able to leave key at The Lawns when leaving, as going backwards and forwards for breakfast, packing and then back again to drop the key off was slightly frustrating. Luckily the weather was dry so not an issue this time. If staying again would just book The Feathers, personally feel The Lawns should be closed until fully up and running.

Disappointing

We were booked into the Lawns Rooms and due to the changes took breakfast at the Feathers Hotel.  During this transitional period, there appear to be some issues which I am sure will be resolved once the Lawns is refurbished in due course in order to meet its 4 star level.

So, there were good points and bad points regarding our stay.  Lawns Rooms is very convenient for exploring Holt, with a good sized car park at the rear - a real bonus. Breakfast at the Feathers was excellent and we also ate there on two evenings enjoying both meals, with lovely service.  The restaurant was busy, which was good, as there is nothing worse than eating in an empty restaurant!
The room was clean, quite spacious with a nice view of the garden and the grounds of the school opposite. Lovely fluffy towels with plenty of toilet rolls and toiletries provided.   There was a coffee machine, although we did not use it. 

However, the water for the shower which is situated over the bath can only be controlled by the bath taps whereas for safety this should have been a thermostatic shower - so you had to move the glass screen to turn the hot tap on and then the cold.  The water was dangerously hot for anyone with young children or for someone who did not understand how to use it.  My husband is a retired plumber and couldn't understand how this shower could have still been in use.

Following the recent changes, rather than go through the lounge/bar area to the front door,  we were told that the residents entrance is now located at the rear of the building, and there is a sign up on the back door.   However, we didn't feel that this gives a very good impression, as the hallway is quite grubby looking, and the area outside leading to the car park is where the dustbins are kept and you could see cigarette ends on the ground.   One afternoon, on returning to the building, we were very surprised to see a  young man changing the tyres on a car just outside the back door and later that evening when we went out for dinner, a girl was sat in the back seat of the car with him.  

The one time we did use the front entrance, there were cigarette ends outside as well.  We noticed that a gardener came one day to cut the grass, so hopefully he cleared these away.

Regarding the staff, we found Vicky and everyone at The Feathers very friendly and helpful.  However, whilst the cleaners at The Lawns were also friendly,  we did feel that some staff at the Lawns were clearly lacking in customer services skills - no response whatsoever when we handed in our keys as would be expected, and strangely, there never seemed to be a manager around to oversee the staff.

So if you want 4 star treatment, the Feathers is probably the better option at present - but the Lawn Rooms is nonetheless a nice place to stay offering a nice clean room and good car park, but its just no longer 4 star.

Some good, some bad

I recently stayed at this small hotel in Holt.The hotel is attractive and my room was lovely, very clean and large bathroom. The staff were very friendly. The lunch menu was limited and we were told it was because they only had a trainee chef. The breakfast was good on the first day but not so great on the second.We decided not to eat there in the evenings because of this.
My main issue was the fact that at night there was no one staffing the hotel at all.
I needed to speak to someone in the hotel at 11.30 pm.As there are no phones in the room I went downstairs and was surprised to find that all areas were locked up and nobody to be seen. The only area not locked was the outer door for fire escape. I then tried to phone the hotel from my mobile but it went to voicemail.There was no information on who to contact in an emergency in the room.
I spoke to the staff about this the following morning and was told that they don’t have anyone available in the night. 
I went to bed feeling quite concerned. What if there was a fire ,intruders or medical emergency. You would be left to deal with it without any assistance.This is not what I would expect of a 4 star hotel.

Recent stay

Stayed for two nights. The hotel was clean and comfortable. Staff were very friendly and helpful. Unfortunately the hotel is about to close for changes to be made and the bar was slightly depleted. The food was very good but menu was again slightly limited. Breakfast was good with lots of choice. 
I was surprised that our bedroom windows ( tilt & turn) didn’t have window restraints.
It was however a very enjoyable stay in an excellent location.

Lovely stay in Holt Norfolk

We stayed here for 3 nights with friends. We chose to stay in the Garden rooms. Everything was well appointed including a mini fridge. Fresh milk and biscuits provided daily. The hotel is situated in a quiet position 5 minutes walk from the town centre. Parking is available. We enjoyed wonderful tasty breakfasts and ate in the restaurant. The food was extremely tasty and service was excellent. You could tell the staff were happy which seemed to be an example set by the manager. We would definitely come here again and have no hesitation in recommending this friendly and clean hotel. Thank you for making our stay so enjoyable

A superb stay!

Myself and my husband has recently had our wedding reception here, and through covid lockdowns we have had to cancel at short notice and myself being the bride, having many worries about everything going to plan, mitch (the manager) and jade (assistant manager) reassured us the whole way through that all will be fine. They catered to many different dietary requirements and the food was the most delish, my guests were asking for more!! Mitch and his wife and staff Tom and jade could not have done any more for us and our guests, they decorated and hosted our special day better then we could ever imagine! Myself and my bridesmaid stayed the night before and the room was spotless and spacious, and the bed.. Was by far the comfiest bed Ive ever slept in. The house keeping lady was so nice and friendly too, she even helped me into my dress, but she always had a smile on and was happy to help with anything! When myself and hubby got back to the hotel she had been in and changed all bed and towels to fresh ones and had a tidy up! She was fab!! After every thing these guys did for us I would reccomend them 110% to anyone, from the Constant reasurring, the the flexibility, the decorating, the service, the food, not forgetting the banter and dancing after pulling them all on the dance floor for the last dance of the night. Anyone thinking about having a wedding here, do it! You won't regret it!!

The Lawns

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