Premier Inn Uk Ross-on-wye

I travelled 3 hours from Yorkshire to attend the Wassail at Westons Cider Mill. My friend travelled an hour from Bristol. Unfortunately the Wassail on the 4th of January was cancelled due to a severe weather warning. We had been booked into the Premier Inn at Ross on Wye, but to further ruin our plans, my friends car broke down on the way, and the AA towed her to a garage in Hereford. We had other friends who had travelled 200 miles to attend the Wassail staying at the Travel Inn in Hereford. My friend rang the Premier Inn in Hereford and spoke to a lovely lady called Jennifer, who explained that we couldn't transfer our booking to the Hereford one, but advised us to cancel that booking, rebook at the Hereford Premier Inn and she would write a note to customer services explaining the situation and requesting a refund as we were still going to be staying at a Premier Inn and circumstances were out of our control. She was very understanding to my friends dilemma and was very kind and reassuring to her, as she was very upset about the whole situation with her car and where we were going to be able to stay, due to the weather and car situation. Jennifer went out of her way to offer excellent customer service to help us both out. We are still waiting to see if we will get a refund, but Jennifer was fairly certain that we would due to the circumstances. I can't thank her enough for all her help. The staff at Hereford were also really lovely and helpful and we thoroughly enjoyed our stay. I can thank the staff at Premier Inn enough.