Name: Alacati The Hotel
Address: Cumhuriyet Caddesi 27 35000 Alacati,Cumhuriyet Caddesi, Alacati, Alacati, Alacati, 35000, Turkiye
Rating: 5

Air conditioning

Smoke-free property

Heating

Garden

Adults Only

General

Bridal suite

Non-smoking rooms

VIP room amenities

Rooms

Restaurant

Poolside bar

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

English

Turkish

Languages Spoken

Free parking nearby

Free Parking on Premises

Parking

Swimming pool

Outdoor pool

Beach facilities

Beach/pool towels

Pool and beach

Pets Not Allowed

Pets

Location

At the hotel

Chios Airport

Chios Port

Alacati The Hotel

Alacati

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

The facility is beautiful but not maintained well. Rooms lack basic amenities of any 3 star hotels would offer such as hair conditioner, hair dryer, a working mini bar. The staff is extremely clueless about customer service and satisfaction. They don't know how to handle customer requests and complaints professionally. Their first instinct is to say no or we can't help instead of a simple sorry and a warm smile. They don't even try to find a solution. For instance, we wanted to have two rooms on the same floor as a family. Instead they gave us separate rooms two floors apart. When we asked receptionists for rooms on the same floor, they didn't even try to look for two available rooms on the same floor and gave us very rude answers until the manager came himself to check on the reception. It turned out that they had two available rooms on the same floor! A few minutes of their time could have easily solved the problem. Same attitude with most of the service staff. You get extremely rude answers when you ask for very basic questions about the food and beverage service. Open buffet is mediocre and their alacarte restaurant doesn't work everyday. They offer several varieties of salad, vegetable and meat dishes as well as desserts but they are tasteless. A few good things about this place were the private beach, tiki bar, the view from their terrace and the generous alcohol and bottled water service at the open bar. Some nights they offered live music on the terrace. Luckily the rooms were clean but we heard other guests had problems with their bathroom. We have also seen many guests confronting the reception about wrongful advertisement and/or the lack of customer service, especially within the first hour their arrival (that is when they were checking in). This hotel is managed by a German company and we were appalled by the mismanagament of this property. Guests come and become unhappy, service staff is unhappy and grumpy (with a few exceptions), the place is overall sad and unhappy.

An unhappy place

Foods are disaster, even the room cleaning is not done, same sheets all year i guess. Water is smelly, nothing works in room. Beach is nice but the water is very cold. Hotel staff is not disipcilned and careless, dont come here!

Terrible to stay

Hotel is good (my room was perfect - new matras and furniture), people work very hard, food is delicious and fresh. The beach and the water - amazing! The only unpleasant thing is the construction near the hotel, but this is temporary and Labranda have no fault about.

Let's be objective

Getting the correct room is almost impossible here. But we got 2x the key for a room which was already occupied! Then 2x they promised to get a room we booked, 2x nobody followed up ... ! We had to stay 2 nights in the wrong room.
This is the worst hotel I have ever been in. 

Alacati The Hotel

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Available rooms

Location

Description of the hotel

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