Apartamentos Hipocampos

We were not told that the Hipocampus has no reception desk. We were locked out of the entire grounds.Luckily, we bumped into people who had stayed there before and showed us an office to get the keys. It was closed for Sunday. When we rang the office number on the door & the Hipocampus itself, all we got was a recorded message in fast Spanish.Eventually we met people who knew where the 7-day office was, but it's in the grounds of another hotel and not visible from the road.We got the key OK and the flat was lovely.It's IMPERATIVE that people are told how to get the key.We'd been wandering around for over an hour in the beginnings of Storm Gloria, getting very cold and wet and looking for a way in.Tip: there were only stockpots to cook in.Another holiday maker told us on the last day that frying pans are hidden in the oven. I nearly bought one as cooking meals in two stockpots is very limiting.Overall: the apartment was lovely; spacious and well-equipped (apart from the missing pans).BUT the lack of a reception - and lack of information on the gate as to how we could obtain the keys was dire.