until March 17, 2027
from 47 €
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business trip, couple
May 2024
Standard Double room with view (full double bed), 1 night
What was good
Nothing
What was bad
I come eat at 11p.m, 10 waiters there but all of them try to ignore us and ask wait about 20 minutes cause they busy change shift. I never ever meey bad and terrible service like this. Or they do not like asia? Please note that we do not accept Asia
Dear Nguyen,
We deeply apologize for the unpleasant experience you had at our restaurant. We understand that waiting for service for 20 minutes, especially when you arrived in the evening, can be very disappointing. We sincerely apologize for this inconvenience.
We want to assure you that discrimination based on nationality is absolutely unacceptable at our hotel. We value all of our guests regardless of their background and always strive to provide high-quality service to everyone.
We will address the issue with our staff and conduct an internal investigation.
Once again, we apologize for all the inconvenience and hope for your understanding. We appreciate your feedback and are committed to doing everything possible to improve the quality of our service.
Sincerely,
team Hotel Salut Kartmazovo