Name: Fretheim Hotel
Address: Flåm, Mailbox 63, 5743, Aurland, Aurland, Aurland, 5743, Norway
Rating: 8

24-hour reception

Elevator/lift

General

Room service

Indoor Fireplace

Rooms

Accessibility features

Accessibility

Luggage storage

Services and amenities

Restaurant

Meals

Wi-Fi

Internet

Fax machine

Conference Hall

Business

Sauna

Beauty and wellness

Pets allowed (under 5 kg)

Pets

Location

At the hotel

Sogndal Airport

Fretheim Hotel

Aurland

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

After interacting with excellent and warm people all over Norway, including hotels, it was a very unpleasant experience at Freithem hotel. It started the moment we arrived. Room was not ready. As we waited, we wanted to have tea and needed just hot water. We drink only Darjeeling tea, which most hotels don’t carry. That is why we carry our own. When I asked for water, the man at the bar rudely said - you don’t want to pay? I said - Of course I will pay. He said rudely - it’s okay. (If it is okay, why even ask?)
The way he said those two words was very offensive. One doesn’t book a superior room in a hotel like this and try to get a free tea.
I insisted and paid for the tea (though I took only hot water). The staff really needs to be trained.

Rude staff

They refuse to work with anyone to get even partial refunds for travel disruptions. Do not pay ahead of your stay.  Worst customer service I have ever experienced. I got zero service and am out almost $800 USD unless my bank can retrieve some of it. I have NEVER had a hotel treat me as poorly.

Horrible customer service. Beware!

Well located hotel. Unfortunately despite having booked through an agent some months before we were given the room for disabled people on the ground floor rather than the American wing. When I asked if it could be changed they advised they were full. The staff were very courteous and tried to assist but there was only one bad option (and not the room types we were allegedly booked in). I’m not sure whose fault this is. Usually when I book hotels they advise if the only availability is a disabled room. I’m sure for people in wheelchairs it is well set up but it lacks any atmosphere at all. 
The dinner and breakfast were good. And the garden is lovely.

Check room type before finalising booking.

The staff is friendly and the buffet was excellent.   There are bikes to rent and beautiful scenic tours.   We took the Flam train which was lovely.  The rooms are dated and minimal which is what we expected.     Try to avoid town when the cruise ship docks because there are simply too many people.

location !

Well run with great staff. Buffet dinner and breakfast were great with lots of variety and delicious. Set back a little from water with beautiful garden. Historic room had a bath which was lovely but the shower above the bath was a bit tricky with water going everywhere and would be difficult to access if you had any sort of mobility issue. We found the staff super helpful and friendly. Would definitely recommend.

Best of limited options in a small place

Brown skinned people - DO NOT STAY HERE

Others - if you think racism is wrong and oppose it, DO NOT STAY HERE on a matter of principle. 

We (me and my wife) arrived at 2pm on 29 dec 2023 and were one of the first people at the reception after the ferry arrived. We were told check in would be at 4pm as the room wasn’t ready. We were also told to check back after some time. As long as they would uniformly implement that rule, it would be fine. But we were surprised to see that almost every single person after us - all white skinned people - were immediately accommodated into their rooms. Their rooms seemed to be ready at 2pm itself! 

We asked the reception staff again at 2.30pm whether our room was ready - response was the same, that the room wasn’t ready. I categorically told them that at least 20 other people after me had been given rooms, how was it that my room wasn’t ready. I received a vague answer that some rooms take time.

The staff was very unfriendly and obviously discriminating against brown skinned people and in favour of white skinned people. How was it that only our room wasn’t ready and we were told to wait till 4pm while all other rooms where white skinned people were staying were ready and they were immediately shown into their rooms.? 

Racism and discrimination is something which is experienced - it has to be necessarily deduced from circumstances. No one will obviously tell me on my face that I’m brown skinned therefore I will get my room at 4pm. But attendant circumstances made it clear what was happening. 

I got so disgusted that I decided not at all to check in to Hotel Fretheim and left without any further interaction. I simply did not want to stay in a racist hotel or have anything to do with racist individuals. I therefore departed from flam on 29 dec itself, without staying the night, instead of my scheduled departure on 30 Dec, choosing not to stay in an unfriendly racist hotel which openly discriminated against brown skinned people.

It’s a shame that even in today’s day and age, after taking our money, some hotels are implementing racism so openly and blatantly. I chose my self respect over money, and this change in schedule costed me a huge amount of money - the extra train ticket for me and my wife, and the price of an additional night for a hotel room in Oslo, and obviously the wastage of money already paid to Hotel Fretheim. 

But I refuse to be treated beneath anyone else, for no reason other than the colour of my skin. Everything which I have said above, can be verified from CCTV cameras (for 29 dec) which I assume would be located in the hotel. 

In Flam, there is a monopoly of just 2 hotels - you may not really have a choice. Better to not stay the night at all at Flam. There are connections to and from Oslo and Bergen and Flam can be a day trip

RACIST HOTEL AND STAFF - DO NOT STAY HERE

Eerie looking rooms that reminded me of the hotel in the film The Shining. The whole hotel was carpeted that gave both me and my husband sinus allergies. No view whatsoever from the standard rooms and the NY dinner was ridiculously expensive. Repent not going with Flamsbrygga.

Average quality, rooms more like motel. Ridiculously expensive for what you get. Go with Framsbrygga instead.

This hotel was a pleasant surprise as it was such a nice hotel. Our room was very nice and had plenty of room .  This is a real tourist area and has lots of stores to buy keepsakes. We only spent one night at this hotel and we did not eat at the hotel - we found out later that we should of ate at the hotel as there is not alot of restaurants in this small town. In all we really liked this hotel.

Flam visit

Good views from the room's terrace. The bed was comfortable and the shower was fine.
It has a good breakfast but it was  missing some things the other hotels we've stayed at in Norway had. No cooked vegetables, no "energy shots" and the coffee machines only dispense coffee and hot water - no cappuccino, etc.


Convenient location 

Of all the hotels we visited in Norway, I thought this one was overrated. It is in a great location but it is pricey and not as clean as I would have liked. We had the buffet since there weren't many options for dinner. It was quite expensive for the quality of food. There was a large group dining at the same time that completely overtook the restaurant also. I feel like this hotel takes advantage of tourists by charging far too much for the dinner buffet.

Fretheim Hotel

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