Name: Casa Isabel
Address: 483 Del Bosque, Puerto Vallarta, Puerto Vallarta, Puerto Vallarta, 48380, Mexico
Rating: 9

Computer

Air conditioning

Smoke-free property

Garden

Television in lobby

Terrace

Outdoor furniture

Adults Only

No elevators

Reception desk

General

Room service

Fridge

Cable TV

Shower/Bathtub

Shower

Wardrobe/Closet

Rooms

Safe-deposit box

Services and amenities

Restaurant

Coffeemaker

Meals

Free Wi-Fi

Internet

Spanish

English

Multi-language staff

Languages Spoken

Barbecue grill(s)

Barbeque

Sun Deck

Recreation

Swimming pool

Outdoor pool

Heated swimming pool

Pool and beach

Event facilities

Business

Pets Not Allowed

Pets

Personal protection equipment for staff

Extra decontamination measures

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Room amenities

Camarones Beach

Gustavo Diaz Ordaz International Airport

Casa Isabel

Puerto Vallarta

Casa Isabel review 

We stayed at Casa Isabel for 17 nights over Christmas 2023 into the new year 2024. 
Pros: 
-Free self serve breakfast with coffee, toast, yogurt, cereals, etc
-Purified water dispenser in room and changed often 
-Heated infinite pool and hot jacuzzi 
-Spacious apartment with amazing view from terrace 
-Amazing views of Puerto Vallarta from just about everywhere at the hotel 
-Affordable happy hour at the bar with strong drinks, and tasty food at the restaurant 
-Quiet at night for sleeping (and daytime too, felt like the hotel was empty) 
-Daily room cleaning was excellent 
-Strong air conditioning in bedroom 

Cons: 
-Street kids that hang out near the entrance of the hotel. These are young men who “make deliveries” on motorcycles around town although I must say they keep to themselves
-There is essentially no security for the hotel. There is no guard at the entrance. 
-We are in good shape but getting up the hill from Zona Romantica is physically demanding and eventually we started taking taxis and Ubers to get home which added to our budget. 
-Wifi was very spotty and slow in our room

We will return

Casa Isabel review We stayed at Casa Isabel for 17 nights over Christmas 2023 into the new year 2024. Pros: -Free self serve breakfast with coffee, toast, yogurt, cereals etc-Purified water dispenser in room and changed often -Heated infinite pool and hot jacuzzi -Spacious apartment with amazing view from terrace -Amazing views of Puerto Vallarta from just about everywhere at the hotel -Affordable happy hour at the bar with strong drinks, and tasty food at the restaurant -Quiet at night for sleeping (and daytime too, felt like the hotel was empty) -Daily room cleaning was excellent -Strong air conditioning in bedroom Cons: -Street kids that hang out near the entrance of the hotel. These are young men who “make deliveries” on motorcycles around town although I must say they keep to themselves. -There is essentially no security for the hotel. There is no guard at the entrance. -We are in good shape but getting up the hill from Zona Romantica is physically demanding and eventually we started taking taxis and Ubers to get home which added to our budget. -Wifi was very spotty and slow in our room

We’ll be back

Casa Isabel has extremely surpassed my expectations. Check in was a breeze and got a free drink upon check-in. The room was extremely clean and spacious. The staff is extremely helpful and friendly. Continental breakfast was served every morning. The location of this hotel is phenomenal, the view was exceptional.

Breathtaking Views

The best restaurant in Puerto Vallarta if you come here…..is delicious and very beautiful everything…we want to back next year for sure the restaurant is the best and the people work here too…see you soon 

We love

This has traditionally been one of my favorite places to stay but things have changed somewhat. Because of economics I’m guessing, staffing is very minimal. During the day it’s very difficult to find anyone if you need something. The staff that’s there is great-it’s just that there’s only a couple of them. Because they no longer open the on-site restaurant until 4 pm (and not at all on Sundays) they put out a continental breakfast for guests which is nice. But don’t expect to have any access to other food or beverages until after 4:00. The TV’s in the rooms no longer work and the wifi is spotty and slow. The main pool is very cold but the small infinity pools are warm and nice. The very steep road up to the Casa has fallen into greater disrepair and it’s a treacherous walk down to the Romantic Zone. At the time of our stay they didn’t have any ability to accept credit cards anywhere on property. I’m not sure how long that will be the case. Several other buildings are going up/have gone up in the area so bit by bit the expansive views are being eroded. 

Some things have changed. 

This was our third stay.  We arrived on a Saturday only to find out it was the final night the restaurant and bar and hotel were open.  We were the only guests all week.  The security was very sketchy- hotel is at top of a hill and the key was difficult- even with assistance- they could not get our key to work.  Drug deals taking place outside the locked gate.  Although the only person there tried to be very accomodating- it was a loss.  We tried to call the number in Toronto several times to resolve- but not one returned phone call or email returned.  Such a shame for what used to be a gem.  Also- I guess they have some renters in some of the rooms- constant smell of smoke and no one to even refil our water.    The room safes did not work- so we were offered a 'master key' to use that opens all safes. Lol

Huge disappointment- restuarant and hotel closed when we arrived

Terrible experience. Had a large 2 bedroom suite next to the pool. Room had ants and bugs. Lamps broken. Patio doors would not shut completely. Air conditioning only in the bedrooms. Desperately needs to be upgraded. Pool had no bartender or service the whole time. No service at the front desk, office was mainly closed. Hotel restaurant closed all day Sunday. Paid $1,600. Wasn't worth it at all. Don’t waste your money.

Book Elsewhere!

We have been to Casa Isabel before and just adored it … I. The past the scenery and food were amazing.  But this time, we were extremely disappointed in everything that happened.  

We had a reservation but our reservation table along the front railing was bit available despite a confirmation of such.  Second, a group who came after us were seated along the railing and then a second group were moved from  the side to the front railing… both groups who came after us and as it turns out had made reservations after us also (we had made a reservation 10 days in advance) and the reason they got that table was because they bought a drink at the  bar.  This was just the start of our experience. 

From there, it went downhill.  The bottle of wine we ordered had very clearly turned and was horrible.  The meals were cold and the  some vegetables  such as the asparagus were burnt and extremely tiny (something that never should have been served). 

Over the course of the evening the wait staff basically ignored us and only responded when flagged down. 

Overall, this was a very disappointing experience and I would not recommend it to anyone.

Super Disappointed

The property is situated on a hilltop and it is nicely decorated. Steep climb if you go into town on foot. Okay if you have a car. Street parking available. Sleeping capacity was misrepresented. Make sure you check ahead of time. The wifi signal was not available in bedrooms, just living room. A/C was only available in bedrooms. The entire power went out on our last day. Lots of music noise from neighboring resorts. Nice pools, tiles were coming off. Poor lighting by the pool area at night. This could be a great resort if it were well attended.

This is the place to visit if you are in PV.  Make sure you get a reservation in busy season.  Well worth the trek up the hill.  The food is great and the service is very good.  The view is to die for and worth it all.  Sunset is amazing.

Casa Isabel

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment