Name: Hatago Kounokura
Address: 243-1 Kawanishi, Yufuin-cho, Yufu-shi, Oita, Hiji, Hiji, Hiji, 879-5113, Japan
Rating: 7

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Heating

Newspapers

Garden

General

Room service

Family room

Toiletries

Rooms

Accessibility features

Accessibility

Restaurant

Meals

Free Wi-Fi

Internet

Free parking

Parking

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the hotel

Oita Airport

Hatago Kounokura

Hiji

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

My husband and I were very excited to stay in Yufuin and at the Yutei Konokura. I didn't realize it was outside of the core of Yufuin, but this didn't bother us as much. A few days before our arrival, we contacted the hotel a few times to ask how to get there, but no one responded. So when we arrived, we had to rely on asking people. Obviously we got lost, and dragging heavy suitcases on highways and dirt roads isn't much fun. Finally we found the place and as we approached the manager came outside. Instead of welcoming us, the first thing he said was,  "you're not supposed to be here now, check in is later." We of course knew this and wanted to leave our bags. Eventually we walked into the hotel and were told we'd have to wait in the lobby for 2 hours or go back to town. No offering of tea, no how was your trip or at least a welcome. I understand we were early, but we were spending a lot of money. We were told we couldn't use the shuttle service because we didn't pay for dinner. Let me remind you, we still paid $270. While waiting in town for check in, we saw the shuttle arrive to pick up other guests. The driver saw us and just ignored us. I understand policies, but it seemed a bit ridiculous. When we arrived again, they just showed us to our room, gave us the key and left. Every other ryokan has been attentive, hospitable and taken the time to make sure we were comfortable and happy. This was a very disconnected experience and not at all what we hoped for from a ryokan stay. Also you can hear the highway from the room. Very loud, especially at night. I will say, the onsen is very nice and made up for the cold welcome. We wouldn't come back or recommend this ryokan.

Hatago Kounokura

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment