Name: Hotel Mall Palace
Address: The Mall Rd, Mussoorie, Mussoorie, Mussoorie, 248179, India
Rating: 7

24-hour reception

Ticket assistance

Express check-in

General

Concierge services

Services and amenities

Restaurant

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Free parking

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Dehradun Airport

Hotel Mall Palace

Mussoorie

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

It was a pleasure to stay at The mall palace hotel, service staff was very good and hotel cleanness is too good...

Though we had very unpleasant welcome in this hotel and bad housekeeping experience but the location of  this Htl is unbeatable.

I didn’t like the base category room . Their Ac rooms are good to stay 

It’s an average category Htl so don’t keep high expectations like a good 3 star plus treatment.

Food is ok , service is all fine however housekeeping seem to be an issue . we were given a damaged towel. 

Hotel owner  is a nice young chap who clearly understand the importance of his direct client over a referral client.

location  is an advantage

"NEVER GO FOR THIS PROPERTY "
Hotel rooms just look good in pictures , the bedsheets have leftover hairs on them and no cleaning done even after 2-3 requests. 
Washrooms are too smelly and even their furniture is old and broken
The worst experience ever had in any hotel visited. 
Hotel staff is so arrogant and rude ,
ZERO hospitality, Even the owner himself is so rude that he doesn't listen to any of your problems. 
Don't get fooled by believing that this hotel is on mall road 
Walkablity of the hotel from the library chowk is around 1.5km (rickshaw cost-250) . 
Guests have to climb around 40-50 stairs to reach the hotel so it is very difficult for the old age citizens to get there.
Hotel staff also Didn't came to pick up our luggage.
A wise person would never go for this hotel. 

WORST HOTEL

Hotel is good. Location is excellent. But service is below par. As I write, I'm still at #103 . I would point few things out.

1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy

2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check. 

3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some. 

Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail)

I'll perhaps book another hotel next time I visit Mussoorie

Good hotel, excellent location.... but POOR service

The room had a rat which tampered with our stuff n disturbed our journey 
So could not sleep whole night n had to change the room to another room in the middle of the night 
It Was a bad experience and would not really recomend it as it questions the hygiene

Rat in room

Hotel was very good but the owner behaviour make it worst.
The Owner behaviour is so bad that i will never ever recommend this hotel to anyone as owner asked us for double payment as he is not receiving Sms from its bank and i was showing all validates for the confirmation of payment including bank statement also, but neither he is showing its bank statement nor the bank app and even he bully us that he wont let our car go and make a police complaint. And just after his words , we ourself make a call to police.
Experience he gave was horrible, although staff was very good.
Zero Star and don’t recommend this hotel to anyone because of its owner only

Owner behaviour-Worst and horrible

I visited mussoorie in the month of July, 2022. This is my 2 visit to Hotel Mall Palace. Everything was same as earlier except House Keeping. I call them 2 times, but they did not clean the room. 
Well Food was good as earlier.

Previous Service Missing this time

The Hotel insisted for payment of good bill by cash only. Moreover, they refused to provide GST bill for the payment. This way they are evading tax. 

Room and facility are nothing great. No luxury. Better look at other hotels

Just ok facility at high cost

Location of the hotel is excellent, so is the view from all the valley facing rooms. 
However there is a huge discrepancy in rates,  which is against the Hospitality norms. When enquired on the phone, we were offered a much higher rates' however on a walk in entry, we got a much lower rate. 
The staff is not bothered, they just seemed to be doing their job and getting their salary. No one will wish you or acknowledge you. No one informed us about the check out timings, and some unprofessional lady at the reception started calling us from 10 am in the morning stating ' can we send someone for the luggage' . We understand that all hotels have a check out time, but unless informed to a guest prior, the hotel management cannot force it upon them. The luggage boys literally barged into our room and grabbed on to our half packed bags and carried them out. In order to chuck us out. The gentleman at the reception made us fill and sign the Rech Card on arrival and next day early morning came running to our room to get some register signed saying 'our boss is here and he is scolding us' Highly Unprofessional!!
The luggage boys / service boys are super greedy, they would stare at your hands for Tip... 
I am amazed even after at all the negative reviews in the past by several other guests, the owner and the management doesnt seem to do anything about it.

The hotel has good scope if the owner looks into his business seriously and gets better trained staff. 

The only good part of our stay was the view from our balcony.  The check out experience spoilt our stay- Constant rude calls from the unprofessional lady and the greedy luggage boys. 



Excellent Location and View but needs a lot of Improvement 

This hotel is the worst place to go in Mussoorie. Not at all recommended. The owner is probably the rudest person you will ever meet. They do not stay true to their commitments.

Below are the main issues:

1. Rooms have a water problem wherein they are constantly damp.
2. The hotel owner is an unpleasant man who is a thief and will overcharge you at any given opportunity.
3. The rooms have holes in their doors wherein sometimes monkeys can even enter your room.
4. The washrooms are damp and have very loud exhausts which you will be able to hear in the room as well.
5. The beds have no lumbar support whatsoever and will give you back problems within a day.

All in all, a place to be avoided at all costs. Don’t waste your money at this sorry excuse for a hotel.

Hotel Mall Palace

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