Name: Hotel Mall Palace
Address: The Mall Rd, Mussoorie, Mussoorie, Mussoorie, 248179, India
Rating: 7

24-hour reception

Ticket assistance

Express check-in

General

Concierge services

Services and amenities

Restaurant

Breakfast/lunch to go

Meals

Free Wi-Fi

Internet

Tour assistance

Tourist services

Free parking

Parking

Pets Not Allowed

Pets

Temperature control for staff

Personal protection equipment for staff

Extra decontamination measures

Temperature control for guests

Personal protection equipment for guests

Contactless check-in and/or check-out

Individually packaged food

Additional measures against COVID-19

Health and Safety Measures

Location

At the hotel

Dehradun Airport

Hotel Mall Palace

Mussoorie

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

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17-beds

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2-beds

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3-beds

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4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Very good hotel near the ropeway station. You can get an excellent view of valley at day time and aeroplane window view of Dehradun city at night from the attached balcony. The property is just 1.5 km away from popular library chowk.

Room was super neat and clean. Stuffs were helpful and very courteous. Food was also delicious too. Though the hotel is slightly costly but definitely value for money.  Only issue was hotel is located in slightly uphill area, so each time when you are coming from outside you have to climb few stairs.

Cycle rickshaws are available just from outside of the hotel and taxis are from library chowk for sightseeing purpose.

Hotel with excellent view

It’s always great to be staying here however miss having (use to be earlier) family room-suggests to management for a Family Suite.
Promoter is always around with ever helping attitude. 
Manish was prompt serving hot tasteful meal.

Always great to be here 

We booked 304 to 308 rooms from 11 dec 19 to 13 dec 19 and all rooms were too good. Nicely maintained with all modern amenities. Views from rooms is so good that no need of adhoc sightseeing especially in night. Staff is so good and very prompt in service.  Highly recommended and should visit property without any hesitation...

Awesome property with fantastic view

It was a pleasure to stay at The mall palace hotel, service staff was very good and hotel cleanness is too good...

I visited mussoorie in the month of July, 2022. This is my 2 visit to Hotel Mall Palace. Everything was same as earlier except House Keeping. I call them 2 times, but they did not clean the room. 
Well Food was good as earlier.

Previous Service Missing this time

We stayed here on Christmas, the view from the room was amazing. The rooms were also clean, there are two buildings in this hotel, a newly constructed one and an old building. The new rooms are nicely done and cosy. The location is very convenient as it is located at the mall road near the ropeway. Overall, it was a wonderful stay. 

Clean rooms, beautiful view

The hotel is on Mall Road, opposite to Ropeways. Location wise good. We booked executive room with balcony. We were alloted room in the fourth floor. From the balcony, the view of Doon valley and other hotels is awesome. The hotel is in higher side and so the view is very wide. The room was spacious. The restaurent was under renovation, but food were available as room service. The main attractions are nearby and the manager and other staffs are very good and very helpful.
The main drawbacks is: No commercial car is allowed in the Mall road. So one has to take rickshaw to reach the hotel.

Good stay

Hotel location is very good.Very beautiful view of valley from room balcony.Hotel is neat and clean.Service is good.But the main problem is in reaching the hotel.From taxi stand you have to take cycle rickshaw.Rickshawala will only take you to rickshaw stand.From there you have to reach hotel by yourself.Hotel has many stairs .At our age it is difficult to use stairs.This is my suggestion that hotel should have facility to pick up guests from taxi stand

Mussorie trip

Though we had very unpleasant welcome in this hotel and bad housekeeping experience but the location of  this Htl is unbeatable.

I didn’t like the base category room . Their Ac rooms are good to stay 

It’s an average category Htl so don’t keep high expectations like a good 3 star plus treatment.

Food is ok , service is all fine however housekeeping seem to be an issue . we were given a damaged towel. 

Hotel owner  is a nice young chap who clearly understand the importance of his direct client over a referral client.

location  is an advantage

Hotel is good. Location is excellent. But service is below par. As I write, I'm still at #103 . I would point few things out.

1) The room is just beside the entrance stair. Hence, you cannot remove the curtains because of your privacy

2) Right after check-in I informed the Front Desk that the intercom in my room was not working. Not for once in last 2 days, anyone bothered to come & check. 

3) You provide tea/ coffee amenities in room which is excellent. But again no suger / suger fee sachets were provided. I had to tell Front Desk yesterday. After that only I got some. 

Being a hotelier myself, these 3 basic errors are not acceptable to me. I've got a feeling that I faced these issues since my reservation was from an online portal ( lesser tariff than the Hotel Tariff quoted to me by mail)

I'll perhaps book another hotel next time I visit Mussoorie

Hotel Mall Palace

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