Acroterra Rosa

Situated in a quiet location with breathtaking views of the caldera if you have a sea facing room. During our stay the winds very extremely high and although we had a sea facing room, we could not make use of the balcony because of the high winds. There was a very disturbing noise coming from something above our room as well and upon informing reception the manager came to see the room and offered us an alternative room. The alternative room which was also sea facing had even better views of the caldera. You could just sit on the couch in the room and stare out at the sea! The resort has the best bedding I have ever slept in. The staff at this place are a real asset and cannot do enough for you. They score top points for service, they are absolutely brilliant. Housekeeping is very efficient too. Breakfast was truly Mediterranean, we have travelled around the world and have been very accustomed to having a large variety of options during breakfast so it took a day or so to get used to the offering here. Now to the improvements that can be made, we didn’t have a kettle in the room on the day we arrived. It is the first hotel I have been to where no kettle was in the room. However a quick phone call sorted this out together with a coffee machine in the room. Each morning house keeping would take the used cups and glasses, however these would not be replaced. Small things like this matter when you are a truly 5 star resort. Guests should not need to call to have cups/glasses replaced. If the small detail can be improved upon this place is faultless.