Name: Palo Santo Galapagos Hotel
Address: Barrio Punta Estrada Solar 19, Puerto Ayora, Puerto Ayora, Puerto Ayora, 200350, Ecuador
Rating: 0

Smoking areas

Ticket assistance

Television in lobby

Terrace

Express check-out

No elevators

Reception desk

General

Accessibility features

Wheelchair Accessible

Accessibility

Laundry

Safe-deposit box

Concierge services

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer

Multi-language staff

Languages Spoken

Tour assistance

Tourist services

Barbecue grill(s)

Hiking

Barbeque

Sun Deck

Recreation

Free parking

Parking

Pool facilities

Pool and beach

Conference Hall

Business

Pets Not Allowed

Pets

Location

At the hotel

Baltra Airport

Palo Santo Galapagos Hotel

Puerto Ayora

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

Nice and modern hotel- beautiful location!

Service was top notch, Wendy especially went over and beyond to help us receive a package even after we left the hotel. The location was perfect for a true tranquil getaway, the food was really good and reasonably priced and the room was spacious with nice balcony. Poolside lounging was perfect after the hike to Las Grietas which was a short 10 minute walk away.

Because the ferry's were overbooked we had to spend a night in Santa Cruz. Thankfully Palo Santo had rooms. This is a very neat hotel on the opposite side of the bay. You have to take a sea taxi to get to it. The breakfast was tasty and the room was crisp and clean. We swam and chilled out by the pool prior to our departure - the perfect way to end our Galapagos excursion!

Palo Santo is Awesome

This is a really nice property, but for me a pool is very important when I stay at a resort. The pool water was cloudy and not very appealing/inviting. The area around the pool itself was great.

It was a little difficult to communicate with the staff but they did their best and our Spanish isn’t great

First, the staff is so helpful and kind!  The thing we were less enthusiastic about was that it was very difficult to get basic toiletries like soap, clean towels or shampoo. We had to repeatedly ask.

Beautiful estate.  This hotel is located by Finch Bay.  Once you get to Puerto Ayora, you need to take a water taxi to Finch Bay.  80 cents during the day, $1- after 7pm.  Water taxi comes every 5-10mim.  Once you have 3-4 ppl on board and wait about 4min, it start moving.  It takes about few minutes to Finch Bay.  This Finch Bay is by Playa de Los Alemanes. “German Beach” as you can read lots of German settlers. According to the local, after World War 2, lots of German came to Galapagos and hide around the area.  The very first one was supposed to be extradited but he passed away before that.  The locals call the area of German.  This property is own by very well known person in Ecuador.  They built about 5 years ago but because of the neighbor ( Playa de los Alemanes) oppositions they could not operate.  Many locals know what happened to the property, and they are not happy about the situation.  Made us very upset what they went through because of the neighbors.This is a very modern and beautiful property, just need few TLC.Once you get off at Finch Bay, keep walking straight, up and down the hill, you pass the white building, then you see a pond, make a right there, you will see the hotel.  It’s less than 5 minutes walk, very romantic. The room is very large, nice swimming pool, walking distance to the quiet beach. The staff, all of them are very nice. Away from the noisy town, this is a gem!

No fridge, no microwave, no restaurant only breakfast, no place to buy anything, no elevators but good staff and very clean the only bad was the pool that did lock clean

Upon booking, was not apprised that hotel was involved in a dispute; locals disclosed this. The hotel has potential, but it is not living up to it. First,unfortunate reality: Upon arrival, found staff lacking; there was no bell staff and we had to haul our luggage from the water taxi to the hotel and up stairs to our rooms; there was no elevator. Front desk was unmanned during the hours as represented and none of the staff were uniformed or wore name tags. There is a restaurant on-site and a bar; neither was staffed. We accessed both for glasses, etc. We were not provided wi-fi in our rooms; access to internet through US-based cell service (i.e., hot spots) was limited due to internet accessibility. The business center was not set up; we went to a store across the bay to print tour information (for a fee). The person assigned to assist at check-out indicated she was not able to access the internet to process the credit card payment, after several attempts with a hand-held device.The level of hospitality and services was not what was expected.On the positive: we stayed in suites which were roomy. When the refrigerator stopped working, the repairs/replacement were made within a day. There was one person on-site daily and he was attentive to feedback. We liked the location--it was quiet, and close to Las Grietas and two other nice restaurants.

Palo Santo Galapagos Hotel

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