Name: Hotel Arcadia Colonial
Address: Calle 8 No 10 - 196 Esquina, Villa de Leyva, Villa de Leyva, Villa de Leyva, 154001, Colombia
Rating: 8

24-hour reception

Garden

Private check-in/check-out

Fire Extinguisher

General

Non-smoking rooms

Room service

Family room

Indoor Fireplace

Cable TV

Minibar

Hairdryer

Rooms

Laundry

Services and amenities

Breakfast

Meals

Free Wi-Fi

Internet access

Internet

Shuttle

Airport transportation

Car rental

Transfer

Tour assistance

Tourist services

Bike rental

Hiking

Recreation

Free parking

Parking nearby

Parking

Spa tub

Pool and beach

Fax and copy machine

Business

Horse riding

Cycling

Sports

Massage

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Hotel Arcadia Colonial

Villa de Leyva

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We stayed at the Arcadia Colonial last week with our 15 month old baby. We arrived in the early evening. Andrea helped us to find a pack-n-play, bring our suitcases upstairs, and get us settled in. 

The property is fantastic, with lots of green space. In addition, the breakfast was served outside in the warm sun overlooking the valley.

We stayed midweek and got a very good rate.

Beautiful Colonial Hotel, Excellent Service

Nuestra estadia en este hotel no pudo ser mejor. El lugar es hermoso, estilo colonial, muy limpio, habitaciones bien espaciosas, a 4 cuadras de la estacion de buses y como 6 o 7 de la plaza central, por lo tanto podes ir caminando donde quieras. Tambien tienen un restaurante muy bueno en la plaza donde te hacen un descuento importante. Una mencion aparte para la excelente atencion que nos dieron, German ( el gerente) es super amable y muy atento, tambien, al ser guia turistico de profesion, te puede asesorar con lo que necesites. Maria Helena nos atendio de primera cada mañana con un desayuno delicioso. En fin, todo el personal hizo de nuestro paso por Villa de Leyva un tiempo maraviloso!
Our stay in the hotel couldn't be better. This place is beautiful, colonial style,very clean, big rooms, just 4 blocks from the bus terminal and probably 6 or 7 from the central plaza, therefore you can walk everywhere you like. They have a very good restaurant in the main plaza where they give you a generous discount. A special mention for the outstanding customer service they gave us, German (the manager) is very kind, welcoming and always aware of any need you may have, also he is a professional touristic guide and he can help you with every point of interest. Maria Helena was also very nice making us an amazing breakfast every morning. Actually I will say that all the staff made of our time in Villa de Leyva a great one!

No hay lugar para poner 6 estrellas? No room for a 6th star?

Although we pretty much got what we needed, we were not the happiest guests. Our room 209 in the back of the hotel on the second floor was quiet, spacious, had a comfortable double bed, a modern tv, sufficient lighting and a bathroom with a decent sized shower plus a separate bathtub. 

We did not like the fridge that made a bit of noise and was supposed to be a minibar. It was empty during our entire stay and nobody even noticed. The balcony was not large enough to actually sit on it, we used it to dry some cloth. There was no hairdryer in the room and also not in the entire hotel. Towels were missing twice, so we asked for them. Wifi was spotty and sometimes did not work at all although you could see lots of available connections from neighboring establishments. Breakfast was very simple, not much of a choice really if you do not like eggs. We don't mind that the hotel staff did not speak any other language besides Spanish, however, they did not really make an effort to ensure you had all you needed. When spoken to, they were in general very friendly though, in particular the breakfast staff. All seemed to be a bit chaotic, clearly in need of management. The hotel lacked atmosphere and warmth. The second floor was not decorated in any way and felt sparce. You could hear a needle drop, voices echoed throughout the hotel and somehow we felt misplaced. The location is ok, just a leisurely 10 minutes walk to the heart of the historic town. 
 
When you walk through the center you see many hotels, hostals, posadas or whatever they call it. Most were decorated very nicely, with lots of flowers and a clear sense for details (as most buildings in the historical center). If you have a backpack ( which we did not) just walk into town and check out the side streets for accommodations. Tons of choices and unless it is a major holiday, you should be able to get a room wereever you want for a reasonable price. We even saw apartments for rent in a building that could as well have been in Austria or Bavaria.

Overall, Villa de Leyva was awesome. We would simply stay somewhere else.

Might not be the best choice, at least not for the price

After making our reservations via Booking.com 3 months ahead, I sent several emails to this hotel in early December to confirmt hat  they have it, since I understood around Christmas time rooms in Leyva are tight. No response. I called 3 times, each time the person that answered spoke only Spanish. I tried to ask for someone who spoke English without success. I was worried when we were checking in, but, they did find our reservation easily. What we found out was that there was no one who spoke any languages other than Spanish. This caused problems during our stay since we were hardly able to communicate with anyone. One would wish that Booking.com would indicate in their listing the languages spoken at the hotel. Normally one can live with this,like we did but,but  in case of emergency, this can become a serious problem.

The room was adequate. We could not get the TV working (Satellite). Two remote controls,no instructions. We requested that someone sent to help ( Saying TV and showing a thumb down did the trick!). The young man pushed several buttons on one of the remotes and we were in business. There was only one waste basket,in the toilet, and 4 hangers for 2 people, no phone, clock or hair drier! At 250,000 pesos a day,I expected better. The room was cold at night. There was no hot water. My wife remembered how to say hot water in Spanish and after 30 minutes the water got lukewarm by a few degrees! If we understood correctly, a valve was turned of causing the problem. I did not even try to ask why it was turned of! The hotel is about 10-15 minutes walk away from the main square which felt a little too far for us.

Normally at check in the internet information is given or it is available in the room. This wasn't the case.  We had to go to reception again to get it. Thankfully, "internet password" seems to be understood universally. Overall the hotel seemed to be run by inexperienced young people.

On the plus side the courtyard is nice and the breakfast is fine and included in the price, although Booking.com says it is not.

In summary, I would not recommend this hotel to non Spanish speakers.

Hotel Arcadia Colonial

Main amenities of the hotel

Available rooms