Name: Stay Mont Royal
Address: 438 Avenue Du Mont-Royal Est Montreal,Avenue Du Mont-Royal Est, Montreal, Montreal, Montreal, H2J 1W1, Canada
Rating: 5

Air conditioning

Express check-in

General

Hairdryer

Rooms

Laundry

Services and amenities

Wi-Fi

Internet access

In-room internet

Internet

Multi-language staff

Languages Spoken

Parking

Location

At the hotel

Room amenities

Plateau Mont Royal

Lafontaine Park

Jeanne-Mance Park

Saint Louis Square

Museum of Contemporary Art

Complexe Desjardins

Mount Royal Park

Champ de Mars

Montreal Convention Centre

Jean-Talon Market

Montreal Museum of Fine Arts

Dorchester Square

Bonsecours Market

Cathedral-Basilica of Mary Queen of the World

Notre Dame Basilica

St. Hubert Airport

World Trade Center Montreal

Old Port

Montreal Science Centre

Olympic Park

Saint Joseph's Oratory

Atwater Market

Montreal-Pierre Elliott Trudeau International Airport

Mirabel International Airport

Stay Mont Royal

Montreal

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I stayed for two nights in this hotel and I would have rather stayed in a hostel. Would I have known that it was so dirty, unkempt, filthy, smelly and simply gross.
I have stayed in worse places but at least they were clean!!!!
Hotel manager: you are running a business where people sleep, use the bathroom and eat in the kitchen therefore all of these areas should ALWAYS be clean. 
For whatever reason three out of 4 bathrooms were locked so we had to use the ones downstairs. The room was overly hot and there was no place to turn down the heat. Also the sheets were dirty and we found someone else's hair. The water pressure in the room was very poor.

Hotel manager: it seems you have given up with this place so either fix it, clean it and maintain it OR simply sell it so that someone else can look after it.

Unacceptable place to stay...

I was there for an extended period of several months on business travel, so budget was a priority. The location in Plateau Mont Royal is excellent. However in terms of service at the hotel...not so much.

Staff was at times polite and friendly, and at other times inconsiderate and neglectful of the basic needs of their guests. As a side note, I had no problems dealing directly with the Owner, but for some reason he is no longer there and cannot be reached. 

Common areas were cleaned and maintained. But my room was only sporadically cleaned, and then eventually, not cleaned at all. It got to the point where I had to hunt for cleaning supplies, and clean the room myself. The bedding went unchanged for weeks on end. 

It was as if cleaning of guest rooms during room occupancy was not any kind of a  priority. It was simply ignored. On several occasions I had to REQUEST for a change of towels, which is a basic need for any hotel guest.

The en suite sink in my room was a disaster. No hot water - period. The cold water was foul smelling, probably due to the old pipes (major plumbing repair required). I barely used it. 

The heater in my room broke down frequently, and I ended up having to use an electric space heater supplied by the hotel, since the room heater was unpredictable. 

There is basically no front desk service, which is a strange way to run a hotel. Staff is 
there for there for maybe a couple of hours a day, and then they leave and you're on your own. The telephone left there for "emergency calls" may or may not be answered. I spoke to at least 2 other guests who had problems during checking in because no one was there when they arrived, and they were basically stuck at the front door which is always locked (code entry system). 

Wireless internet services is spotty at best. I got better a wireless connection from the library across the street, and the cafe downstairs...while I was in my room.

The rate was quite reasonable, and is probably the only reason that I put up with the poor service and sub-standard amenities. However, in terms of payments staff was usually also very slow in providing payment receipts, which I attribute to the generally very low business standards of the hotel. 

In fact, when I checked out of the hotel (of course, no staff was at the desk during check out), I left the room key and a written request (or "reminder") to please send me my 2 outstanding payment receipts via email. Several follow-up calls later, I have STILL NOT received my payment receipts...to date. In fact, the last time I was able to get staff on the phone to resolving this matter, he simply hung up after I identified myself. So it is now quite clear that the Manager has no intention of fulfilling his obligation to a paying customer, who is no longer at the hotel. This is an example of the really poor attitude which you can see in several other reviews. It is unacceptable.

As a side note, I contacted the Office of the Quebec Tourism Minister to register a 
complaint about Hotel Stay Mont Royal. The person at the Ministry checked through their files, and informed me that there is no hotel listed by that name in their Registry. Very strange. Every hotel in Quebec has to be registered with the Quebec Tourism Ministry.

I have stayed at several properties before for business and leisure travel. This was by far the worst experience. If you want a cheap place to stay and have no expectations about service, then give it a try, and good luck. Otherwise there are far better options available in Montreal, where providing a paying guest with proper service is actually taken seriously, and guests are not taken for granted.

Sub-standard Service for a Hotel

Can they even be labelled as civilized citizens? People? Inconsiderate, selfish, overly money driven, thinks only with their anguish and anger and resentment. Indeed no way, should anyone should even apply here.

Inconsiderate Insolences

Horrible customer service. If you try to contact the owner about any changes or have questions he is so rude and hangs up on you. Don't stay here. You will find much nicer places that are cleaner with amazing customer service on Air Bnb.

TERRIBLE CUSTOMER SERVICE

Booked this room as a cheap place to stay for my boyfriend and I (both students) to spend thanksgiving in Montreal. We had room 6, and it was much nicer than I thought in terms of cleanliness and looks. The location was amazing, steps from the Mont-Royal Metro station and the 24 hour café right underneath the motel was so convenient (and makes a great latte). There is weirdly no formal checkout, you simply drop your keys off even if the front desk is empty. The hotel was fully booked and yet the bathrooms were always free and the hallway completely empty. Other guests were quiet, kind and respectful. 

Some downsides: the main light in our room didn't work, only the two reading lights turned on but were still bright enough to light up the room and the woman's shower wouldn't turn on. Though being at the front desk, nobody answered the buzzer to let us in for at least 15 minutes in the rain and we had to call for someone to open the door. However, once we got in, the service was quick and polite. If possible, bring your own pillows, theirs were lumpy and uncomfortable. Windows also didn't shut properly so we could hear the drunk yelling all night. We also couldn't get the tv to work, which we didn't mind because we had a laptop. The internet is really dodgy though. 

Breakfast: A minimal selection of toast, yogurt and coffee with very strict rules about the dishes, not allowed to bring a coffee cup up to your room and after 10 am they charge you 1.50$ per cup (they use a k-cup machine so this is 3x the price). If you want a good breakfast, opt for one of the cute cafés on the street or the crêpe restaurant right across.

Overall, if you're looking for a cheap place to crash, where you won't be spending a lot of time inside but rather exploring the city, then this is a clean safe place in a great location. Otherwise, for our next weekend away, I would rather pay an extra 30 bucks for a room at a Comfort Inn, with a good breakfast, working showers, tv and lights, and not be stuck outside.

Stay Mont Royal

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