Name: Hugo hotel
Address: 5, Tzar Samuil Str., Varna, Varna, Varna, 9000, Bulgaria
Rating: 8.1

Air conditioning

24-hour reception

Elevator/lift

Currency exchange

Smoke-free property

Heating

Security guard

Newspapers

Ticket assistance

Gift shop

Express check-in/check-out

Garden

General

Non-smoking rooms

Room service

Family room

Cable TV

Minibar

Hairdryer

Flat-screen TV

Shower/Bathtub

Wardrobe/Closet

Linens

Toiletries

Rooms

Iron and board

Ironing

Laundry

Safe-deposit box

Dry-cleaning

Luggage storage

Telephone

Services and amenities

Diet menu (on request)

Breakfast

Breakfast in the room

Packed Lunches

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Airport transportation

Transfer services

Transfer

German

Russian

English

French

Languages Spoken

Tour assistance

Tourist services

Bike rental

Recreation

Beach/pool towels

Pool and beach

Business center

Fax and copy machine

Business

First Aid Kit

Beauty and wellness

Pets allowed

Pets

Temperature control for staff

Extra decontamination measures

Temperature control for guests

Additional measures against COVID-19

Health and Safety Measures

Varna Aquarium

Roman Thermae

Varna Archaelogical Museum

Port Varna

Dormition of the Theotokos Cathedral

Sea Garden

Varna Zoo

Festa Dolphinarium

Retro Museum

Ticha Stadium

Monument of the Bulgarian-Soviet Friendship

Varna Airport

Golden Sands Beach

St. George's Church

Hugo hotel

Varna

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Made a telephone booking the day before, for a 3 night stay.
Quoted the price and double checked with the guy and also took his name.
Got a taxi from the bus station, had trouble finding the hotel as it’s in a side street with no name advertised outside (why is that)?
Taxi was 5 lev fare, make sure you use the 2 honest yellow taxi companies, they charge .75 per km while the others charge 1.75 per km.

Back to the hotel..
The guy at reception checked booking, took my credit card and confirmed the total cost of 450, I explained that I was quoted 150 for 3 nights, ‘ohhh no’ he replies, ‘that is per night’ 
After a lengthy debate, I asked if he could reduce the price as it was 3.30pm and the booking was for that day.
No, he was ‘the manager’ wearing no name badge, and that was the price. 
So, I walked out and found a much nicer hotel for €35 per night.

Beware that this hotel doesn’t over charge you. Their attitude is not customer friendly.

Disgusting attitude

Breakfast was not good for my standard, overbaked pastries should not be served, fatty stuff, low quality salami...and we did not get the rooms depicted on the website. One of us was in the basement...

No thanks

I liked the location, very close to Sea Garden. Restaurant just around the corner. Breakfast is served in the lobby. Complimentary water in the room.

Receptionist was a bit unpolite. Breakfast doesn't have much choices, although you may have chance to try Bulgarina pie.

Very close to Sea Garden, but that's all

I arrived late and managed to get a standard room at €45 until I checked Trivago and found I could have got it at €38;  I went and pointed this out to Reception but even after talking to his manager, they refused to give me a discount so I left the following morning to stay elsewhere.  Having said that, the room and bathroom were a decent size, comfortable and clean and breakfast - which was included - was more than sufficient and a good array of food.

Not much attention to client satisfaction I fear

spent a weekend here on 5th may 2017.its down a small side street with very little parking but is very close to a large wide pedestrianised walk that goes for quite a way through shops and bars/cafés it also leads onto the park area and beach.the hotel itself is modern inside and seemed pretty clean and well maintained.the reception breakfast area has a few sofas and around 8 breakfast tables and small side area with tea coffee machine and your cups plates etc. their is small selection of cereals and mostly continental breakfast items,their is not a lot of it so I would get down early.rooms vary in size but we're all ok and clean ( we booked 3 rooms ) the tv's had virtually no English channels so bring your own entertainment .the wi-fi is free and worked ok.their are a few routers in the building so you will need to log on to the one that best serves your room,no password needed.i would stay again it was pretty good value£30 for 2 nights with breakfast

Hugo hotel

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