Name: Hotel Rodopski Dom
Address: 13-15 Perelik Str., 4850 Chepelare, Bulgaria, Chepelare, Chepelare, Chepelare, 4850, Bulgaria
Rating: 6

24-hour reception

Elevator/lift

Smoke-free property

Heating

Garden

Terrace

General

Non-smoking rooms

Room service

Family room

Rooms

Accessibility features

Accessibility

Ironing

Laundry

Services and amenities

Breakfast

Breakfast in the room

Restaurant

Meals

Free Wi-Fi

Internet

English

Languages Spoken

Billiards

Hiking

Ping-Pong

Recreation

Free parking

Parking

Swimming pool

Spa tub

Pool and beach

Event facilities

Business

Fitness facilities

Sports

Solarium

Massage

Steam room

Beauty services

Beauty and wellness

Family/Kid Friendly

Kids

Skiing

Winter sports

Pets Not Allowed

Pets

Location

At the hotel

Chepelare Ski Resort

Hotel Rodopski Dom

Chepelare

The apartaments from A bulding  must be renovated  All furniture is broken, we ask to change the ap but all were the same  .
În the living they put only a mattres on the floor for Child bed.
The clean is poor. 
The Windows and Doors can't be closed properly. The temperature în the apartament is round 20'C.
Dark and Moldy smell în the apartament. 
For half bord we didn't have Water  included
The hotel is în Cepelare and the view of the hotel is horror.
This îs not a 4 star hotel- maximum 3 .
Very dissapointed.

Must be urgent renovated

Old, used up, time to be renovated. 
Settled near the town center, it seemed to be a good joice. The Staff is friendly but the interior is not. High speed Internet? Looking for it in vain. The walls seem to be out of paperwork . You can hear every word from your neighbor.

Incredible

Hotel "Rodopian home" have clean rooms fast service. They have beautiful view to mountain. Have a lot of clients too. Chepelare is my favourite city. And I visit all the hotels in city. This hotel is very good.

Amazing and clean family hotel for everyone

This hotel doesn't correspond to a 4* hotel in any way. It is clean but room furniture are not new neither in such good condition. The tv is so old and the quality is bad. The food is the thing that mostly surprised me. Food is alwful. It is not homemade although Rhodopi area could offer great food quality. It is not diverse, I can hardly find anything to eat for breakfast and dinner and I regret booking it with food included. The pool is small. There is a Sauna and Steam room but they are in the basement and their quality does not correspond to the stars of the hotel. I write bad reviews really really very rare. And I feel sad to write it but I am really disappointed. The only good thing I can mention is the Mechi chal ski place and the beautiful nature.

Disappointed. Don't recommend this place

My family and I used the spa services of the hotel. Despite the fact that the receptionist took forever to take our payment, we finally paid for the pool, sauna and steam room. On arrival at the spa very quickly we realised the steam room was not ready and to the conditions to be used. As a result we requested a refund from reception. That resulted in a long argument from the staff, to our shocking! We just wanted refund from the charge for the steam room. We were amazed that the hotel refused to give us our money back, requesting that we come back next day. Eventually we got our money back.

The horror continued when my partner was out and about Chepelare and the same receptionist followed him in a random cafe, demanding he pays her the refund money back or she will call the police, while asking where we were staying. Of course he refused and left the cafe.

This is the definition of blackmail, giving threats and harassing holidaymakers on the street!

We advice honestly and with just feelings that this woman is suspended from her duties as a receptionist and the staff of Rodopski Dom briefed on better client interaction policies.

Fraud attempt by staff

The food was TERRIBLE!!! There wasn't even warm milk at breakfast. No variety in any of the meals.  The price does not match the services offered.  The furnishings were old, the mattresses - awful. Don’t spend your money here! Not worth it!!!

DO NOT GO there!!!!

Upon leaving, my nephew asked for a glass of Coca Cola. The bartender, who barely had any work to do and was cleaning glasses most of the time to show business, responded: 'you'll have to wait for 5-10 minutes, boy'. At which point, my nephew responded that we're about to leave any time now. But the bartender insisted he had to wait 5-10 minutes. Why do you deny a glass of Cola, to a kid??? Absurd in terms of customer service. The food was awful - very little choice, barely any local food, not even local tea. Soup made of pouder. No warm milk for your cornflakes or coffee in the morning. Dry bread and bakery - apparently a couple of days old. The only positive points are - clean rooms and friendly cleaning staff and staff at the reception and one lady in the restaurant, and the location. But that could hardly make up for all the negatives given the price we paid.

Don't Go There

4 star hotel with a discoteque in the lobby. The music could be heard on the fourth floor.

The sofa-bed in the apartment cannot be used for sleeping.

I can't say anything about the breakfast, but if i don't edit this review, most probably it was good.

Sound insulation is alwful.

Not a hotel!!!

We are happy that have gone back to this hotel, this time to celebrate New Year. The food was good, the room not that bad (not so big this time although same type). Unfortunately, nothing has changed since last time we were there. It needs some renovation.

We had a nice New Year Celebration there!

Do not recommend it at all! The room was huge but the smell of cigarettes was killing, the floor was dirty, the furniture - damaged, the matrices were a nightmare. Really bad maintenance! We are not pretencious, but to have a coffee in a plastic cup?!? And it is 4* hotel!

Hotel Rodopski Dom

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