Name: Guest House Corazon
Address: Colettijnenstraat 3, 8000 Brugge, Belgium, Bruges, Bruges, Bruges, 8000, Belgium
Rating: 7

Internet access

Internet

Swimming pool

Pool and beach

Location

At the guest house

Minnewater

Church of Our Lady

Gruuthuse Museum

Arentshuis

Groeningemuseum

Sint-Salvador Cathedral

St. Salvators Church

Basilica of the Holy Blood

Dali Xpo Gallery

Holy Blood Basilica Chapel

Bruges Belfry

Burg

Bruges Town Hall

Bruges Market Square

Historium

Lamp Museum

Bruges City Theater

Bladelin Court

Ostend-Bruges International Airport

Museum of the Gunners

Henri Matisse Park

Lille Cathedral

Citadel of Lille

Opera House

Old Stock Exchange

Lille Grand Square

Rihour Square

Lille Grand Palais

Le Palais des Beaux Arts de Lille

Porte de Paris

Jean-Baptiste Lebas Square

Theater Sebastopol

Lille Natural History Museum

Guest House Corazon

Bruges

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

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23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I was there for a romantic weekend with y boyfriend and I wished I had seen some of these reviews before I booked the room. This guesthouse changed the name into "Casa Corazon" and if I see the reviews I can imagine why. 
Our room costed 145 euros + 23 euros for the reservation an had NO DOOR. There were only curtains! Also most of the windows didn't have curtains. So much for privacy on the romantic weekend.
I left a review on the hostelworld website and she e-mailed me questioning why I had put incorrect information about the room price in the review. I left the review anonymous and was not at al pleased that she e-mailed me. Ofcourse I could explain her that the amount that I had mentioned was including the amount for the reservation.

The room itself was not bad at all. However, we missed our privacy. The room is too expensive and after all she is very unprofessional.

This guesthouse is now called "Casa Corazon"

We were alleged to have permanently damaged a bed at the hostel because we placed a normal wet towel on the bedframe overnight.

Whilst it is admitted that  the wood of the bedframe had been soaked, we disputed any breach of duty of care (as we were not warned the wood would be damaged so easily) and the amount of compensation. 

Veronique insisted that she would need to replace the two-year old bed with a brand new bed despite the damage was on a corner of the bed frame affecting only approximately 30cm x 5 cm of the bedframe.  Worst of all, she hid our luggages away from us, we were not even allowed to see them and ensure they are undamaged, until we agree to pay.

Furthermore, we were not allowed to take any photos of the damaged part (Veronique pushed us away when we tried to). We demanded Veronique to send us pictures and she agreed, but we did NOT receive any up to this point.

Anxious to catch the scheduled train back to Brussels, we have no option but pay. We feel we were forced to pay the unreasonable amount of compensation as our luggage remained in the hostel's control.  Our fundamental rights to our properties, i.e. the luggage, and our rights to defend our case were denied. We will be sending in complaints to official bodies about our treatment.

Nice location, ridiculous treatment

First off, Veronique, I apologize for my delayed review!

My friend and had been backpacking through Europe. After we had spent much of our time running around, taking planes, trains, and whatever means we could find, we wanted to go somewhere that was more serene and relaxing. We had heard great things about Brugge/Bruges, so we decided to take the plunge and go. It was love at first sight! 

Once we arrived at the Guesthouse The Swan, we were greeted by the beautiful and lovely Veronique and her sweet Jack Russell Terrier, Louise. Veronique's home (aka the Guesthouse The Swan) was beautifully decorated and felt very homey- just what we were looking for. We stayed in the attic, so we could spread out and really relax (I slept in the main bed, while my friend Sasha got to enjoy the view from the loft). The attic was perfectly clean, welcoming, and the beds were both very comfortable! Veronique was very informative and recommended we eat at an Indian/Asian restaurant (frequented by the locals). The food and atmosphere were both great! The next day, we woke up to a wonderful breakfast prepared by Veronique (breads, jams, cheeses, tea, coffee, yogurt, and fruit). We were also lucky enough to accompany Veronique and Louise on a walk to a nearby park where we learned more about her and the city. Her home and the Guesthouse The Swan is in a great, central location. Veronique was warm, informative, and beautiful! She definitely made us feel welcome in her home and in Bruges in general. Both my friend and I have nothing but fond memories of our time in Bruges and at the Guesthouse The Swan. So much so, that I can't wait to go back! Also, aside from the great atmosphere at the Guesthouse The Swan, all of the locals are very proud of their beautiful city and were very happy to help with directions and making us feel welcome. Bruges is definitely a magical place!

Thanks again for your hospitality, Veronique!

Best,

Rafie

Hospitality at its Finest

Veronica's Guest House, the Swan in Bruges is awesome.  Its a great location in the old city, and Veronica is very friendly and helpful.  I would say I would rate it 5 of 5 stars.  The only thing is that it is essentially a homestay, and you did feel as if you had to tiptoe around and her home sometimes.  Just be conscious of that, in case you want a place were you can be a little more ... "noisy".

Definitely 5 of 5 stars, but you are in her home.

nice rooms, a bit too classic for my taste. but clean and comfy. showers are not powerful but ok.the best thing is the customer service and the breakfast. we travelled a lot, but their breakfast was form far the best we ever had. there was nothing missing on that Swedish buffet. it exceeds all expectations! overall a nice experience given the fact that Bruges itself is a wonderful place.

Guest House Corazon

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