Name: Jenolan Caves House
Address: 4655 Jenolan Caves Rd, Jenolan NSW 2790, Australia, Jenolan, Jenolan, Jenolan, 2790, Australia
Rating: 7

Elevator/lift

Smoke-free property

Heating

Gift shop

Garden

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Family room

Rooms

Accessibility features

Accessibility

Laundry

Luggage storage

Services and amenities

Diet menu (on request)

Restaurant

Meals

Tour assistance

Tourist services

Barbecue grill(s)

Hiking

Recreation

Free Parking on Premises

Parking

Event facilities

Business

Playroom

Children's playground

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the apartament hotel

Raglan Airport

Jenolan Caves House

Jenolan

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

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4-bedrooms

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6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I loved this weekend stay. My husband and I stayed for a two night wintry weekend break and I look forward to going back. I read some poor reviews beforehand but I can't endorse those views from my experience. The desitination has a dreamy elsewhere feel out of the past. There is shabby spendour and remarkable granduer in the building, cosily nestled into the valley. It reminded me of a European mountain retreat, and the historical photos  and decoration reinforce that sense of another time. The access to the caves is awesome and house guests even get access to additional tours at night. The staff were wonderful. Warm and welcoming, professional and authentic. The food was slammed in many reviews but I thought the three-course meal for $79 (which is included in the price of the room) was great value. I particularly loved the goat cheese souffle entree. So delicate and light and made by a talented baker on site. I can also recommend the beef cheek main and the cheese platter. Really good quality. I loved our weekend away and would recommend to others to shift expectations to something different, slower and unique. Would love to go back.

Unique desitination & the warmest hospitality

Recently stayed for one night, room very simple but had everything you need. Had 3rd floor room, very quiet. Could do with some new furnishings as some was very chipped, paint coming off and bedside lamps were fabric and had dirty marks all over them. Bathroom was good. Shower was amazing. Included dinner & breakfast was yummy. Can’t beat the location

Beautiful location

Best and friendliest customer service we had on our entire trip.  The staff couldn't do enough to ensure our stay was as good as possible - and that started with the check in.  Whilst the entire hotel is historical and refurbishment has commenced it will take time.  Just a very interesting hotel and built for a bygone era.  The meal at dinner was very nice - not over the top.  The continental breakfast was plentiful

Overnight stay - highly recommended

Just spent a couple of days at Jenolan Caves House.  The house is a fantastic sprawling federation style building nestled in a steep valley.  It is cold at this time of year and the rooms were a little cold and in places around the property the decor was looking a bit in need of some TLC, but lets face it this is a 100+ year old house that has survived the extremes of weather and still has the power to amaze. I hope it gets a well deserved revamp soon to make it sparkle once more!

The best bit (apart from the caves) are the staff, calling out Maria and Erina in particular,  who work so very hard and are cheerful to a fault. Thanks for a lovely stay.

Lovely staff and amazing history

Fabulous heritage hotel, comfortable stay and good food. The kids loved exploring all the nooks and crannies. Then we entered the caves. Absolutely beautiful- nothing beats nature. 
Slight hitch when leaving. The main road was closed due to land slip and everyone was using the back road, all good until a truck with semi trailer tried too. 
Hotel staff were amazing, gave us our room keys back, so we could relax until the road cleared 6hrs later.

Unexpected hospitality

The road into Jenolan Caves through Oberon was even worse than  I remembered since my last visit, and I suspect that there has been no work done on  it over the last several years. Considering that it is now the only route into one of Australia's prime tourist attraction, it is a great disgrace to the relevant Council. The latter part was traveled in fine rain anP mist, which did not help, so were relieved to finally reach the new upper Car park. Here were met by a chirpy young attendant, and were gratefully ferried the rest of the way down to Caves House by shuttle bus which ran at regular intervals.
The sight, as we approached, was not enthusing. Caves House and the surrounding buildings are looking to be very much in need of a large dose of TLC.
Much of the area is still closed down as a result of damage by fire, floods, and landslides over recent time.
Inside Caves House there were mixed messages. Chisolm's Restaurant, Jamieson's Bar,  Lounges and Billiards Room, and Caves Cafe, were all up to scratch and looked great. To comply with COVID restrictions restaurant tables were widely spaced. 
The Reception Area and Gift Shop both looked a bit dated and when 
we checked in we had to dodge a ladder to place our bags in the Luggage Room. The rest looked very decrepit.
The main problem we saw in the Restaurant was that it was grossly under-staffed due to COVID. As a result they staff (all four of them) were run off their feet and mistakes were made, and two tables adjacent to ours waited 3 hours for their meals.
Our bedroom was much smaller and basic than the on-line illustration (and contained a double bunk which took up some of the space), and the en suite brought back memories of travels through rural Italy; ie cramped!!, but was clean and fairly fresh.

A mixed bag.

The room was adequate. As I need to refrigerate medications I assumed (stupid me) that there would be a fridge. There was not. All they offered me was an ice bucket with about 10 pieces of ice. Had dinner (prepaid) and entrees were great, luckily, as my main of medium rare scotch filet was very over cooked and my margarita was terrible. Even after I asked them not to use triple sec in the second One, did they listen, NO. Still had to pay for them. And no discount on the uneaten steak. Be interesting to see what prepaid breakfast is like tomorrow.

Overpriced to say the least.

It is a privilege to experience the unique charm of Caves House.  It is an old property so if you don't appreciate this aspect best not to stay here.  For those who love the history and atmosphere of these classic old hotels you need to add it to your bucket list.
  
As others have said the room was furnished in the style of the period,  the bed was comfortable and the shower was hot.  The presentation of the hotel is a credit to the staff given the age of the building and all the setbacks the area has had with floods, landslides, fires and Covid.  It's wonderful it is about to undergo an extensive refurbishment to preserve it for future generations. 

Breakfast and dinner in the restaurant compared very favourably with many more modern and expensive hotels and the staff were all super friendly. A special mention to Ramesh who goes above and beyond to deliver amazing service and hospitality during the dinner service.

As a previous reviewer noted "All in all an amazing visit to one of the most special places on earth, hope to see great things in their future as they emerge from a tough time, hopefully with continued support from the Government".

A Unique and Special Place

We had a great day and biota Caves House! The accommodation is lovely and stately. Our room was nice and the staff were friendly and helpful. The set menu in the restaurant was fantastic. I had the steak and it was melt in the mouth delicious! We tried to tip the staff and they refused to take a gratuity. Impressive!

Loved the Caves House!

After much too long of an absence I finally made it back to Jenolan last weekend with my partner on her first visit. 
Getting there is a little trickier than usual, and there are some hoops to jump through in terms of pre-booking and restrictions, but all pale in comparison to the privilege of being some of the lucky few able to visit after the poor run Jenolan has had the last few years. 

We took up the package to stay at Caves House with dinner and cave tours included. It’s clear everyone is still feeling their way through an ever changing landscape and procedures, but a little patience will be rewarded with amazing service and a rare opportunity to enjoy this amazing location almost to yourself, in a time where every domestic attraction is rammed to capacity. 

Sadly some of the reserve is off limits for safety and the Blue Lake is once again destroyed from flood debris but try to focus on what IS open (including two of the most spectacular Show Caves in the world) and the chance to enjoy the tranquility of this special place. 

All the staff were friendly, inviting, and trying to do everything they can to help you make the most of your stay. It was lovely to see some familiar faces among them and a special shout out to Lochie, Cory and Scott for assisting us with our arrangements. 

Finally I must give special mention to Ramesh in Caves House, a true ‘Gem of Jenolan’!
Ramesh went out if his way, above and beyond to deliver us amazing service and hospitality, and it was clear he was also imparting his wisdom onto the other staff in his charge. 

All in all an amazing visit to one of the most special places on earth, hope to see great things in their future as they emerge from a tough time, hopefully with continued support from the Government.

Jenolan Caves House

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