Del Clos

Medium sized hotel in the relatively quiet winter resort of El Tarter in Andorra. The hotel is warm and welcoming. The refurbished rooms are very comfortable with pleasant alpine themed decoration, plenty of space and excellent modern bathrooms with a nice big shower. There's a pleasant bar with friendly (Neilson branded) staff and regular drinks offers. there's also quite a large lounge to chill in. One very slight negative is that the bar is not quite big enough for some of the events Neilson put on as they are very popular. However, it's no problem to spill over into the very comfortable lounge if necessary. The staff are all lovely and can't do enough for you. They are dressed in Neilson branded casual wear which takes a bit of getting used to but overall makes the experience more relaxed. Because they all seem to be Neilson staff they are happy to help out with any of the aspects of your holiday whether it's to do with the accommodation or the various Ski/Snowboard services Neilson offer which makes everything so simple! A programme of ski guiding is offered by Neilson which is a free service and runs each day during the week at different levels according to your skill/confidence level. On each guide there is a Neilson expert and a Grandvalira guide/instructor so you really are in good hands! Grandvalira is an enormous ski area so it's well worth trying this service out. The food is really good and plentiful. Watch out for the roast pork and the roast lamb! Amazing! There are always plenty of plant based options and tea/coffee/water etc is offered freely with meals with choices of dairy milk, soya, oat etc - just help yourself. As well and breakfast and dinner they offer afternoon tea in the bar which consists of cakes/cookies and fresh bread and preserves etc, tea coffee squash - again help yourself! For the kids there is a kids club nursery and all the children in the hotel seemed to be very happy! They even offer a separate high tea for the kids. All these extra meals etc are included so fill your boots! The hotel is about 350m from the nearest chair lift and there are lockers available in a hire shop right by the lift which makes life easier as the short climb back to the hotel after at the end of the day can be tough. The lockers are €8 per day at the hire shop. At the Gondola lockers are €23 per day. If you want to use the Gondola it's a bit further but you can ski/snowboard from the Chair to the Gondola if you need to. There are plenty of other hire shops. Neilson did arrange a locker for my party in the hire shop but there was a problem initially. But with some determination, James, our Neilson rep, did resolve this for us and we got a very nice apology for the hiccup. So all good - these problems happen and what matters is how it is resolved - in this case perfectly. I've skied in Andorra Grandvalira many times normally staying n Soldeu in most of the top hotels there. I think this has been the very best place I have stayed. Neilson have put together a complete package that works so well. El Tarter has enough to make it a pleasant resort with a few bars and restaurants. I'll definitely come back to this very hotel with Neilson if I can. They really have put together an excellent package. Thank you Neilson!