Name: Heroes Hotel
Address: 71 Grainger Street, Newcastle upon Tyne, NE1 5JE, United Kingdom, Newcastle-upon-Tyne, Newcastle-upon-Tyne, Newcastle-upon-Tyne, NE1 5JE, United Kingdom
Rating: 5

Smoke-free property

Heating

All Spaces Non-Smoking (public and private)

General

Non-smoking rooms

Soundproof rooms

Family room

Shower/Bathtub

Shower

Rooms

Luggage storage

Services and amenities

Hiking

Recreation

No parking

Parking

Beach/pool towels

Pool and beach

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

Room amenities

Grainger Market

The Gate

Alderman Fenwick's House

Chinatown

Genting Casino Newcastle

System

Northumberland Street

Bessie Surtees House

Life Science Centre

High Level Bridge

Newcastle International Airport

Teesside International Airport

Heroes Hotel

Newcastle-upon-Tyne

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Located only a short walk from the mainline rail station.

Early check in at 1pm which saves waiting around.

Excellent rooms, lockers, clean bathroom facilities.

Lounge, kitchen and games room.

TV and computers.

And very friendly and dedicated staff.

Great Location

ldeal for a few night on the drink all you need fantastic location everthing on the door step and for the price for a room in the city center you can not bet it you do have to bring you owne toiletries and towels but at this price who can complain

you get what you pay for

Stayed here for 3 nights and you get what you pay for. Our rooms were clean and we were central for everything. Towels are not provided so make sure you pack some as it is a cheap hotel no towels, no door on showers which made the floor very wet and slippy and a hazard to us. Staff were very efficient (they broke a girl out of the toilet) and they were extremely helpful. So we would recommend for people to stay if they want somewhere cheap to just sleep in. We will probably stay here again when we come back ! 

A decent stay for the price 

Stayed here for the rugby magic weekend and there was 8 of us in the room. 4 bunk beds which was interesting. Stayed here last year so knew what to expect. It is what it is. Make sure to take a towel with you. Room wasn't bad and beds were quite comfy, shower was powerful enough and bathroom was acceptable. Chad is a great bloke who runs it and works countless hours. Ideal for a group of lads for a night out, very close to the city centre and st James park. Perfect location.

Decent

Stayed here with 8 friends in the penthouse level room 11 for 3 days and 2 nights. We could not find the place initially considering it has changed its streetside billboard (seen in historical pictures here) to literally nothing that discerns the building as containing a hostel. Instead you will be greeted to a convenience store on your right and a door that says Thai Massage Parlour above it to your left. Ponder beforehand if you feel like walking in and out of a massage parlour diminishes your stature towards observers. The convenience store owner is actually the hostel receptionist. Forget about a phone in your room that connects directly to him; if you need anything from him you have to physically visit the store which on the weekend closes around 2:30 AM. 
The building itself seems dated but sturdy, the 4 flights of stairs (no elevator so work those quads) take a while and both the front door and your room door will be locked with separate keypads and subsequent keycodes. This is a system that works well unless you're staying here to take a deep dive into the nearby bar scene in which case you might end up forgetting either and/or both codes thus rendering you effectively homeless (and trust me when I say that in Newcastle you will not be the sole person in that latter group). 
The room itself is fine, all white and bright and our 8 person room contained 4 bunkbeds, 1 window, 2 wall sockets (ask the receptionist for a power strip or play musical chairs/Mad Max: Beyond Thunderdome with 7 others for power, dealer's choice) and something akin to a bathroom. Although the toilet flushed adequately, it being situated directly across from the shower which had no curtains or sliding doors effectively meant that any time spent on the porcelain required swimwear and flipflops if any hope was to be had of having a minimally hygienic time on Man's Last Great Bastion. It also had a sink.
Beds are relatively comfortable although not necessarily clean (I noticed some black hairs which I told myself were just cloth fibres to be able to sleep). 
Although we did not spend a significant amount of time inside the hostel, one process in particular remains unexplained: during one of the days that we were all out of the room, someone apparently painted parts of our room's walls, ceiling and support beams. We know this because one pair of pants had suddenly turned an unnatural shade of white in a matter of hours and due to swatches of the mentioned areas suddenly seeming whiter and being wet to the touch. Me leaning on one of the staircase walls also turned my black shirt white so that's a pattern.
There is no eating or drinking area nor a relaxing/lounge type area. It's the stairs and it's your room and that is it.
Location wise the hostel is a party animal's dream so the place scores an average solely based on that. Many great bars, restaurants, taverns and pubs litter the surrounding area of which I can personally recommend Filthy's and the Simply Greek tavern.
All of this is fairly standard in a hostel in this price range so you do get what you pay for obviously. Although this review might seem scathing, I would return to this hostel. I would bring my own power strip, shower curtains and bed linnens though.

Exactly what it says on the tin, finding said tin however...

We paid £130 for one nights stay here and when we arrived, it became apparent that this place is absolutely not worth the money. There was faeces in the toilet, no door on the shower, limescale and dirt all over the shower, mattresses stained with urine and rotten floor boards. In the room was 1 set of 3 bunk beds , no chair, no mirror, a window that opened 2-3cm it was very claustrophobic. Absolutely would not recommend. I would expect to pay about £20 per night to stay here, and that’s being generous!!!

Horrendous- jail would be better

Would not recommend this hotel it's not even a hotel. Stayed here for a few nights with my girlfriend early hours on Sunday morning between 4.45am I got woken up by loud banging noises from someone what sounded like on the street outside the building the noises was making me scared and panicked. They sounded like they we're breaking down the front door main entrance it was absolutely horrible to hear these noises.  To hear the person shouting and banging the door down. I was scared but not just that me and girlfriend have anxiety. I woke my girlfriend up crying and really scared we heard the ppl inside the building banging making noises. Me and my girlfriend got all our stuff packed up and left at 5am. This place isn't safe don't stay here. 

Don't go here

went as a group of 9 girls to Newcastle and stayed in YHA hostel for two nights which was lovely and made us all feel very safe, when telling the staff we were staying at Heroes they pulled a face and said it’s very different and you definitely get what you pay for, having paid £187 for one night we were expecting basic but at the very least a safe place to stay. i booked in november and was charged straight away which was fine, but then after arriving in december to the property the money was taken again, the man we spoke to on the phone was lovely and sorted a refund, but was slightly concerned as to why my details were kept a month later as that may be illegal? 
when we arrived we were faced with 3 key codes (we are unsure if they change the codes). the room was dirty and the walls were covered in weird stains, the duvets were also covered in similar stains. the batteries on our side of the door, that kept it locked weren’t securely fastened with a plastic back and so if they fell out, we’d be locked out our room, luckily we had some tape so managed to temporarily solve that problem. the bathroom was okay, probably would avoid the shower. there was an unknown brown substance on the door handle. even being a big group didn’t make us feel safe, for the same amount of money, i’d probably go for a premier inn which isn’t quite as central, because it would definitely feel safer.

UNHYGENIC, UNWELCOMING, UNSAFE… MADE ME CRY

I stayed here 13th May 2021 as we neared end of Covid shutdown.
My view is that the Heroes Bunkz is unsafe.  The electrical arrangements in the rooms is truly bizarre, (see photos), appliances have not been PAT tested, fire extinguishers are 7 months overdue for certification.
The door are falling apart, bring your own towel etc.
I'd never stay there again, nor recommend it; I believe it should be closed until legal safety standards are met.

Heroes Hotel

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General

Rooms

Services and amenities

Recreation

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Pool and beach

Kids

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Conditions of accommodation

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