Name: City Guesthouse
Address: 36 Ardconnel St, Inverness IV2 3EX, UK, Inverness, Inverness, Inverness, IV2 3EU, United Kingdom
Rating: 3

Smoke-free property

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Inverness Visit Scotland Information Centre

Victorian Market

University of the Highlands & Islands

Merkinch Local Nature Reserve

Torvean Golf Club

Ness Islands

Inverness Botanic Gardens

Inverness Airport

City Guesthouse

Inverness

Where to start!!!! Awful, dark, stinky, dirty, noisy, over crowded hell hole.
Please do yourself a favour and do not stay here. The park benches with a blanket will suit you better as a last resort than here.

Still can't get rid of the smell

Overpowering smell of mould from the bathroom, black mould up the shower, wonky mirror, no hairdryer, PowerPoints in stupid places. Bed near falling to bits. Shocking amount to charge for a sh**hole like this. I've stayed in better with breakfast included. I won't be back in a hurry. Avoid like the plague!

TOTAL DOSSHOUSE

Stayed here for one night great location but Omg shower was mouldy and smelled damp even the loo roll was damp, no mirror in room or iron or hairdryer bed leg was wonky never again will I stay here again just avoid it

Part 1:

Booked via Booking.com: last room, (supposedly) twin beds, but sold as an offer for single bed. Average customers reviews: 8,8, listed on the Booking.com website.

Name on Booking.com is: Castle View Accommodation. Address is: 28 Ardconnel Street. However, you are redirected to 36 Ardconnel Street and the name listed is: City Guest House. 

As soon as I arrive, reality hits me: the room is so little that it is not possible to open your luggage on the floor as there is not enough space. Also, the bathroom door will not open completely, as there is no space.
The window in the room cannot be open completely as there is a wardrobe in the way that blocks it.
NB: there is NO reception! If you need to talk to someone, you talk through a doorbell that connects you with somebody in another city. I had problems as my door was not closing automatically: i.e. I should have left my luggage unattended and with an open door. They would have sent someone to look at it in 1 hour! No possibility earlier.
I found the guy who was supposed to help me, smoking weed outside of the entrance; he was also drunk! Meanwhile another guest had helped me to figure out the door problem: there was an on-off switch hidden behind the door. The doorbell person apparently didn’t know of it.

There was yet another problem: the microscopic bathroom had a window that could not open at all and could not be fixed either!
Also: no breakfast included, and not even a map of the city you are in. Nothing is mentioned about this.

To open the entrance and to open the room, there is a code of about 8 digits. The code is always the same. So, if a previous customer decides to come back, he can easily enter with no problems.
 

Part 2:

When I decided to sleep more surprises were there:
The curtains were almost falling off and I noticed they were badly stained of a dodgy white substance. There was mold in the shower + some dodgy white foam hanging on the shower door, left by the previous customer. Only 1 towel, no soap/shampoo, no hair dryer. The duvet was in PAPER and stunk, dirty wardrobe and the bedside light was not working!

I woke up at 4am, because the paper duvet was making me sweat and it smelled like feet. The mattress is also full of bumps btw!

I decided that I could not stay longer and booked another hotel. In the morning I tried to tell the owner, Mr Alester, that i wanted to leave for all above mentioned reasons and I would have liked my money back.

He refused. I mentioned I felt unsafe without a Reception and he gave me this answer: I should have been travelling with a man! (I am a solo traveller). I asked if he was making discriminatory remarks and he hanged up on me.

Horrible experience! It feels like a real fraud!
Do not go, for your own sake.

Oh my god!! Really..?!!??

Utterly disreputable people. I booked six months in advance and turned up to discover, with no warning, the booking had been cancelled. The man who eventually answered the door couldn't speak English either. They clearly think they can get away with treating people with complete contempt. I hope they go bankrupt.

City Guesthouse

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