Name: Premier Inn Durham North
Address: Arnison Retail Centre, Pity Me, Durham, Durham, Durham, Durham, DH1 5GB, United Kingdom
Rating: 9

Heating

General

Non-smoking rooms

Bathtub

Rooms

Laundry

Telephone

Services and amenities

Restaurant

Meals

Fax and copy machine

Business

Location

At the hotel

Room amenities

Battlezone

Newcastle International Airport

Teesside International Airport

Premier Inn Durham North

Durham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Special thanks to Naomi on reception for making our morning by letting 2 extremely hungover not so spring chickens have an extra late check out! At no extra cost too, thank you so much!

Lovely clean hotel, everything you can need and close to the centre for a great night out!
We will be back (for a chilled one next time! Haha)

You can't beat a Premier inn!

Been staying at this hotel for business purposes for around 3 years, location is perfect to both Durham and Newcastle, spacious car park for work vehicles, durham city centre a half hour walk or 2 minute bus ride away, with a retail park located next door for any thing you may need.The staff are always helpful especially Holly and julianne in the restaurant, with reception staff always polite and friendly, happy to assist.

Home from Home

The bed was divine and I slept so well. This was my first stay here and I would suggest to anyone thinking about trying the Premier Inn that it’s a fantastic place to stay when visiting Durham Brewers Fayre next door is lovely for breakfast too.

Wonderful sleep

The actual hotel was OK, although there were a couple of issues,
There was a damp smell in the room
and the shower was not hot at all. The biggest issue was breakfast in the attached Brewers Fayre. It was far from inviting
Fried eggs were cold, bacon and sausages were luke warm and tasted horrible, also black pudding was disgusting, greasy fried rubber slices. Not a nice experience!! 

Hotel stay

Absolutely shattered after a one night stay. Woken up with the same banging door from around 5:30am. Other people were complaining of the same thing when we checked out. Breakfast wasn’t too bad but a pain to have to queue for coffee to then find there were no cups left and had to wait, bread was stale for toast, no Nutella left, orange juice was poor quality. 

Woke up with a banging door every minute from 5:30am!

We stayed for three nights whilst visiting the local area attractions. The main reason for choosing a Premier Inn is the breakfast, which was amazing. Next is the comfortable rooms. There was no air con and even though it was only around 21° in the day and cooler at night, our room was like a furnace. we had to have the fan on all night on it’s top setting which disturbed our sleep and left us a tad grumpy. The bathroom remained damp and hot too. 

Comfy and clean but boiling hot

Visited for my god daughter’s christening day stay was exceptional staff and all needs were met for my full party of 3 staying at this hotel  very attentive food was spot on for breakfast sleep was again exceptional 

Christening

The room was clean & and the facilities were spot on. OK, for a couple of nights stay, although maybe getting a little dated. Plenty of tea, coffee, milk.

The room was somewhat too small for a double & 2 single beds as there was no walking space between the double & the 2 singles.

Breakfast on Sunday morning wasn't great, but this was in the pub next door. It was totally unorganised. Ran out of pretty much everything & they were slow to replenish. 

Minnie & Mickey visited the kids & this seemed to have a higher priority than getting people seated, replacing cups, bacon, eggs, pastries, spoons, fruit juice, even the fruit bowl was empty. Monday morning was a lot better organised.

Room OK, wouldn't rush back for the pub

The room was very clean and comfortable, the staff extremely helpful and nothing too much trouble. The only issue we found was the temperature in the room overnight which was so hot. The rooms were supplied with fans, which we were using and there was an option to request thin cotton sheets instead of duvets - but my husband and I weren’t even entertaining the thought of a duvet! We stayed with our ten month old daughter so had our Gro Egg thermometer in the room with us, which was showing 27.6°c for the majority of the night. As comfortable as the bed, pillows and sofa were in the room - neither of us got a decent nights sleep due to the temperature and that was a shame. Unfortunately I feel there’s not a lot the hotel can do about this, as the air units in the room are not made for cooling but just heating - so just something to bear in mind if you’re travelling in the summer months. 

Clean and comfortable - just extremely warm

I was pleased with my stay. Premier Inn have built their brand by providing consistent VFM but do need to be careful not to be too complacent. I will come to that further down.

Car parking was easy and the hotel easy to find. The city centre is about 3 miles away and is an easy walk, pretty much following the route of one main road in, in a nice, safe neighbourhood all the way. 

Check-in was ok. Staff were pleasant and doing their job BUT I was 30 minutes early and was told it was £10 for an early check-in. Another couple decided to go to the pub opposite, I decided to wait in the lobby. No fault of the staff and my fault for being early,  but in my eyes this policy is improving. If the room is ready and people are early then let them have it. Of course, if it isn't ready then they can't, but if it is then why not? This just came over as a way to make extra money from people, but actually it has put me off from using Premier Inn 'The brand' again.

My room was spacious, clean and everything worked. Hats off to the housekeeping staff. 

It was generally quiet, a little outside noise in the daytime, but nothing that distracted me too much as I worked throughout the day in the room.

Bed was comfortable and I slept like a log each night of my three night stay.

Breakfast at the pub/restaurant adjacent was excellent for taste and quality BUT on the Sunday morning of my stay it was extremely busy and therefore noisy, crowded at the buffet area and I felt rushed. The Monday and Tuesday breakfast times were much more relaxed. The lady who was seating people on the Sunday was extremely professional, efficient and did everything with a smile. A big asset, many wouldn't have coped with it.

The biggest negative was the internet speed. Slow, slow, slow. Unless of course you upgraded (for £5 a day) . Come on Premier Inn you can do better than that. Just make that your standard and ditch the one that clearly is not up to the job. 

So, the plusses - good location, nice room, great staff, tasty food, good sleep
Negatives - £10 for 30 minutes early check-in, £5 for decent internet

In short, Premier Inn policies are letting down the staff of this hotel and that needs a rethink. You've built the brand, but don't get complacent.

Premier Inn Durham North

Main amenities of the hotel

Location

Available rooms

Location

Description of the hotel

What other amenities are there?

Policies

Check-in terms and conditions

Additional information

Payment