Name: The Pines Guest Accommodation
Address: 81-82 Marshfield Road, Chippenham, Chippenham, Chippenham, SN15 1JR, United Kingdom
Rating: 5

Smoke-free property

Heating

Garden

Outdoor furniture

General

Non-smoking rooms

Room service

Family room

Minibar

Hairdryer

Flat-screen TV

Shower/Bathtub

Shower

Wardrobe/Closet

Linens

Rooms

Iron and board

Ironing

Wake-up service

Iron

Services and amenities

Restaurant

Snack bar

Kettle

Meals

Free Wi-Fi

Internet

Car rental

Transfer

Parking

Beach/pool towels

Pool and beach

Meeting and presentation facilities

Business

Darts

Sports

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Hardenhuish Park

Bristol Airport

Gloucestershire Airport

Raf Brize Norton

The Pines Guest Accommodation

Chippenham

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

We turned up to this place waited 15 mins for the receptionist. Only asked my name when checking in ( this could have been anyone ) took us to the room and what we saw was absolutely disgusting. The room stunk of smoke and smelt like someone had died. Ceiling falling in by the looks of things, windows all smashed, and stuck open, bathroom ceiling paper/paint/ Ceiling fallen in, mould was on another level. Milk left I'm the fridge for I don't know how long, hairs in the fridge, dust everywhere. Room clearly hadn't been cleaned for months even years. I will attach pictures of the evidence. And they have said they will only pay us 70 pound. We've had to pay 230 pound on an emergency hotel as this place wasn't fit to stay in. Still trying to get this refund plus compensation.

Absolutely disgusting I would advise staying in a Premier Inn don't waste your money.

Avoid at all costs, this is not a fit place to stay, unless you like filthy toilets and mouldy bathrooms, filthy broken windows, stained carpets and stained lamp shades. The booking confirmation advised us of their enhanced cleaning and hygiene standards, I'd hate to see it before the enhancement. We left after 10 minutes, which we spent taking photos for our complaint.

Avoid! Avoid! Avoid!

This was the worst place I have ever stayed in my life. 
The cleaning must have been non existent for many years, ceiling falling in in the shower, very out of date electrical testing (years out) and walls paper thin (can hear any conversations from next room). 
When I cancelled a second stay (already booked) for the above reasons, no refund or even a response to emails. 
I understand this is a budget property, but there are still standards that should be met. 

Terrible. The place needs a make over and new management urgently 

Avoid at all costs! Yes it’s cheap but it certainly isn’t cheerful (apart from the man on reception - he was very polite and welcoming). On arrival, the exterior impression was very poor. Extremely run down and dirty looking. Car park isn’t accessible unless you drive a motorbike. I felt very uneasy parking my car on the street as the area around looked very rundown and unsafe - house opposite looks like a boarded up drug den. 
We were shown to our room and instant impression was awful- the window had a huge crack, there were flies everywhere and dirt and grime all over the sink. The paint was peeling off the walls and the whole place just had a dirty feel. 
The welcome folder was all torn - a new ring binder would only cost a £1. The tea tray was broken. We spent 5 minutes in the room booking a new hotel. 
We left in under 10 minutes. Nobody was on reception when we went down stairs so we left our key and got out of there as quickly as possible. 
This place should not be open for business

We checked in and back out in under 10 minutes 

You get exactly what you pay for. It’s cheap and cheerful, clean bedding and towels. The building itself is a little tired but it is cheap accommodation so cannot complain. Really friendly and helpful staff and a good cooked breakfast in the morning.

You get what you pay for.

Cheap accommodation in comparison to other local accommodation. The guy on reception was friendly and helpful. The bedding was clean and fresh and the bed very comfy.....however....the whole place was VERY tired looking and in need of at thourough deep clean, update and many repairs throughout. Parking may be an issue for some. Walking distance to town centre. 

Cheap but not so cheerful

Absolutely awful place! We booked 3 rooms here, and all 3 were disgusting and vile. The entire building from top to bottom was dirty and grubby, and the place looked like it had never been cleaned! There was limescale and dirt all around the taps and toilet and inside the kettle, the seals were hanging off the shower, there were stains all over the walls, the bedding and the carpets, and 2/3 of our bedroom windows had been smashed. The place was so run down and not at all fit for purpose. I have previously worked in a hostel with homeless adults most of whom were drug users, and the state of The Pines makes the hostel where I previously worked look like the Ritz. We were really disappointed and would not return to The Pines under any circumstances. I was shocked when I mentioned how dirty the rooms were to a member of staff who said "unfortunately there is nothing we can do about that".  This gave me the impression that the staff don't even care about their business or reputation. They also claim there is a carpark to the rear of the property, however there is no way anything wider than a mobility scooter would fit past the building to access the "car park". This place was filthy and I don't know how they are allowed to stay open. I wouldn't even give this place 1 star. Best part of this stay was getting home and having a shower to scrub The Pines off me. God knows what we've caught after spending a night here. Avoid this place at all costs! 

Disgusting and filthy - avoid this place!

Nice strong shower, comfy bed, friendly staff and great breakfast.

The hotel is tired and good do with a refurb plus the room was a bit too warm during the night but overall great place for an overnight stay 

Great for an overnight stay

We quickly left even though we had paid upfront. It was so dismal and depressing. From the outside it looked more like a halfway house than a bed and breakfast and inside was no better. I would preferred to have slept in the car than stayed  there.

Depressingly and run down

Does what it says on the tin really. The hotel knows what it is, a basic hotel near the centre of town.

The guy at reception was very nice and welcoming. Took a few minutes to find my room key but to be fair, I think he was busy elsewhere and likely on his own there.

Room was decent and clean. The bed was comfortable.

My only complaint if any at all was that the TV was quite comical for the year 2022, if you want to watch TV from the bed then bring your binoculars!! 

The Pines Guest Accommodation

Main amenities of the guest house

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Location

Description of the guest house

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Paid on the spot

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