Name: The Royal Mall Kandy
Address: 903/18 William Gopallawa Mawatha, Kandy, Kandy, Kandy, 20000, Sri Lanka
Rating: 7

24-hour reception

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Free Wi-Fi

Internet

Airport transportation

Transfer

Tour assistance

Tourist services

Free parking

Parking

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

Steam room

Sauna

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Polgolla Reservoir Airport

Castlereigh Reservoir Waterdrome

The Royal Mall Kandy

Kandy

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

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king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

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not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

park access

I booked this place as a local Doctor recommended it to me. I was very impressed with the hotel very clean and excellent service.there are 2 restaurants one serving western and local food  brilliant. Then on the ground floor the cafe serving mouth watering local delicacies.whats extraordinary about this place everything you possibly want is available. A supermarket, chemist a pub and  another restaurant
I stayed there for a few days touring Kandy and the districts and was so impressed that I came back for a few days more in total of 10 days. Their prices were very reasonable and I would recommend this establishment to anyone who is going to Kandy forget the boutique and 5 star hotels this is my pick for a wonderful stay in Kandy.

The best stay in Kandy

Best available place given the circumstances.
Hardly found a decent place for stay and meals.The location has a convenient store, restaurant and affordable accommodation. Decent vicinity and conveniently located for travel.

Convenient location!

Place located on 3 Km away from Kandy City, on the Kandy- Colombo highway. 
I spent one week at the hotel. 
Royal Mall Hotel has there own supermarket, Pharmacy, Bar, and a restaurant at the  same place; which is very convenient for the visitors.
Rooms are bit small, but tidy and air conditioned. Room service is really good. Prices of the items that were available in the Mini-bar were not that much expensive.
Food was good, but they severed more or less the same menu for whole week. They offered WIFI but the connection was so poor.
(6.5/10)

Budget Place

Pleasant staff at the reception. Booking was done over the phone and it was convenient. Got the cheapest room around 4500 LKR and it was ok. There are two more categories...and I was told the super delux rooms are spacious. The rooms were clean and the staff were also helpful. The hotel has a good restaurant and a bar. There is a spa, supermarket and a coffee shop as well. I love this place. Just 4 KM away from Kandy towards Peradeniya and its approx. 2 KM from Peradeniya Gardens.

"comfortable place close to the city"

Ok room. All basic needs with hot water and a TV. Nice bar with smoking area. The breakfast was very good. Mini buffet but for Rs. 390 it was fully worth it. Good for a quick overnight stay in the city. 

Good food

I had a quick stay at royal mall in a standard room
Pros: 
1. Affordable. Price is reasonable.
2. Had satellite tv, A/C, hotwater
3. Very clean
4. Quiet
5. Can book on phone and pay at the property.
Cons:
1. Rooms are bit smaller
2. Have to bring the luggage quite a distance from the car park.


Affordable quality stay

I am writing to share my deeply disappointing experience during my recent stay at your hotel. While the reservation process was smooth, the issues I encountered during my stay were far from acceptable.

Upon arrival, I discovered that the air conditioning in my room was malfunctioning, automatically setting to 28°C. I reported this to the reception, but the proposed solution was to address the issue in the middle of the night, which I declined as it was already past 10 PM. Additionally, the fan in the room was excessively noisy, creating a disturbing sound, and the television had a significant mark in the middle of the screen, rendering it unusable. Does not work at all.

I also inquired about room service at check-in and was assured that it was available. However, I later found out that food and beverage services were not provided after 10 PM, a fact that was not communicated to me. Consequently, I had to order food from outside the hotel, which was highly inconvenient.

Further complicating my stay, the room telephone was non-functional when I tried to request plates and cutlery. I had to visit the reception in person to request these items. The staff member there informed me that plates were not available after 10 PM, as they were managed by the F&B department, and he kindly offered me his personal plate.

On my check-out day, I requested that the reception inform the manager about these issues, but I received no follow-up. I had to go back to the reception to speak with Senarath, the F&B Manager. Despite detailing my problems, his response was to offer a 10% discount, amounting to a deduction of 800 rupees, which felt inadequate given the extent of the issues. Senarath also claimed that he had checked the room and found everything to be in perfect condition, which was untrue as I was present in the room until our final interaction.

I understand that malfunctions can occur, but the lack of proper service and the subsequent dishonesty were unacceptable. I urge you to investigate these matters and address the issues with your staff to prevent similar experiences for future guests.

Thank you for your attention to this matter.

Shame on your service

Very basic service . But that’s what you get when you get room at low a rate . Which was great . And it was clean .Didn’t Have coffee sachets . The restaurant didn’t and the super market was closed hence the rating . No one wanted to make and effort to sort it out

Service

I had to stay at this place on the suggestion of friends for a couple of nights. The room was claustrophic and just about managed to fit a bed, table and a refrigerator. There were no windows to open.
The bathorrom tap was hanging by a thread as was the toilet- so you had to be careful when sitting and getting up from the toilet because it would tilt precariously.
The corridors were like a narrow maze which would have made it difficult to get out in case of an emergency and loud men routinely walked the corridors at vague hours of the night making it uncomfortable, more so because the door to the room was extremely flimsy and the lock virtually non existent. 
All in all a stressful stay.

The Royal Mall Kandy

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