Name: Hasara Guest House
Address: No1, Wekunagoda Road, Galle, Galle, Galle, 80000, Sri Lanka
Rating: 6

Air conditioning

Smoke-free property

Newspapers

Garden

Television in lobby

Terrace

No elevators

Reception desk

General

Soundproof rooms

Room service

Family room

Cable TV

Flat-screen TV

Shower/Bathtub

Shower

Linens

Toiletries

Rooms

Iron and board

Laundry

Luggage storage

Services and amenities

Breakfast

Breakfast in the room

Restaurant (buffet style)

Meals

Free Wi-Fi

Internet

Airport transportation

Transfer services

Transfer

Barbecue grill(s)

Barbeque

Recreation

Offsite parking reservations required

Parking

Beach/pool towels

Pool and beach

Business center

Meeting and presentation facilities

Conference Hall

Business

Family/Kid Friendly

Kids

Pets Not Allowed

Pets

Location

At the guest house

Room amenities

Koggala Airport

Bentota River Airport

Mawella Lagoon Airport

Hasara Guest House

Galle

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

I had visited the hotel for get a Double room but rooms are not good conditioned. Bathroom was bad smelled. Room rates also higher than their maintained condition level. Staff were not polite to the guest. 

Very compact room and Clean less environment. 

I purchased some foods from this hotel on this 08 November. Portions were too small and it was utterly bad but they deliver in big boxes. Chicken which was in the mix-drill seems to be deteriorating. Portions and food taste not even commensurate with the value we pay. Never recommend to purchase foods from this hotel.

Low quality foods

First of all i would like to introduce my self. I am Praveen Ayeshan the Manager of Villa pinnawala & Restaurant(3 Star)

https://www.tripadvisor.com/Hotel_Review-g304139-d12147192-Reviews-Villa_Pinnawala_Restaurant-Pinnawala_Sabaragamuwa_Province.html

This is how i maintain our property.

******************************************************

Last 11th of August 2018 was one of my friends wedding at Avenra beach Hikkaduwa, so i booked a room to stay with my wife, so we checked in around 11.30pm on 10th night because my residence is in kandy. there was no any responsible person when we check in, but the security person help us to park the vehicle and to find the room actually he doesn't  know where is the room and its not a his fault he done his best. any how finally we found the room with in half and hour.  so we entered to the room, bad smell and they haven't clean the rooms for long time so many cobwebs inside the rooms and the door. cups and saucers, tea bags, Nescafe and sugar is inside, but no kettle. i asked from receptionist to provide a kettle, if he need the money i will pay like wise, we stayed two nights but we didn't get. two times some one has tried to open the room door, my wife was scared. i complained to the receptionist but at least any one didnt inquire regarding that complain. after asking so many times about the DND board, finally they gave me a printed sheet. its ok, any how we managed because we dont know about the surroundings. we are a couple but they provide us a triple rooms twin bedded, i asked from the receptionist but he said sir if you say in last night we will shift the room like wise, but there is no one to ask atleast when we check in. what a joke. the other thing is there was a party held on last night, full of DJ music until mid night. 

The breakfast. 

275/-  red rice with potato curry, pies of fish, and fried onion sambol.  if i spent 400/- i can have the breakfast for two persons from outiside.

finally we when i paying the bill, they have charged for triple room, at least we dont have a kid still, but they have charged. i asked from the receptionist but he said if i informed on last day  they will shift for another one like wise, but no any responsible person or a dog. no manager to face the guest.

i am not talking about the money. should be worth and fair. 

finally i am telling this is a terrible place, terrible management. try to get experienced staff for customer caring without non experienced staffs for cheep salaries. 

Very very bad place and terrible experience i was had in my life. 

Thank you
Regards
Praveen Ayeshan(0787180092)

POOR CUSTOMER SERVICE, TERRIBLE ROOMS, NOT RENOVATED FOR LONG TIME, BAD RECEPTIONISTS, NO MANAGER THERE, NO PRIVACY

The quality of the rooms varies according to what you have signed up for. We stayed in several hotels in Sri Lanka and the meaning of the term Deluxe room is very different to what we would regard as a deluxe room in the west and I think it is important to realise this. We were upgraded from our Deluxe room at the Hasara and had a lovely room with very good air conditioning, en suite, and TV, balcony and views. The staff were all really helpful and friendly to both ourselves and our two teenage sons. Breakfast was western if you wanted it , staff were very accepting if us being quite late for breakfast on occasion and we ate in the restaurant on several evenings and really liked the food. In summary, original deluxe room needed some work on it but upgraded room we really liked. The hotel owner ran us to the station himself which was very good of him.

Very friendly Hotel with in easy reach of Galle Fo

I stayed at this hotel for 4 nights and found it a very good hotel that is close to the bustling streets of Galle but far enough away not to be overwhelmed when relaxing! Would definitely recommend the super deluxe over the deluxe rooms as there is a considerable disparity between the quality of these two rooms! Overall I would highly recommend this place as the staff are nice and the aircon facilities are fantastic, especially with the very humid heat which is common in Galle! 

Friendly and pleasant 

A nice in Galle. There is not much wrap g with the rooms. But no real heat on the water and actually no water at all from time to time.

The food which is served is great.
The hotel is a bit away but can be reached on foot or by tuktuk.   

A bit off but OK 

Close to the old Dutch fort, this was very handy. Room was spacious and comfortable . We had a good meal in the onsite restaurant . Staff were very helpful and pleasant!

Impeccable service from all staff. Very friendly, good wifi in room, quiet area and walkable (20min) to Fort.

Value for money

The hotel staff was nice and seemed ready to help until the bill came. This website says breakfast and water bottles are free and they tried to make me pay extra for those.  I had to argue and show them the page until they changed it. Very annoying.

Tried to rip me off

Worst hotel in my life. The rooms are not clean and the pictures you see are not real relating the rooms. Reception department also don't care for customer needs. Very hard bed.

Hasara Guest House

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