Name: Mercure Makkah Aziziah
Address: 6541 Kulliyyat Al Banat Al Jamiah Mecca, Mecca, Mecca, Mecca, 24243, Saudi Arabia
Rating: 0

Air conditioning

Elevator/lift

Smoke-free property

Heating

Television in lobby

Fire Extinguisher

Reception desk

General

Non-smoking rooms

Room service

Cable TV

Toiletries

Rooms

Accessibility features

Wheelchair Accessible

Accessibility

Ironing

Laundry

Dry-cleaning

Luggage storage

Services and amenities

Coffee/tea for guests

Breakfast

Restaurant

Bottled water

Kettle

Meals

Free Wi-Fi

Internet

Parking

Business center

Meeting and presentation facilities

Conference Hall

Business

Fitness facilities

Sports

First Aid Kit

Beauty and wellness

Pets Not Allowed

Pets

Location

At the hotel

Room amenities

Mercure Makkah Aziziah

Mecca

child-bed

child-bed-fee

external-private-bathroom

private-bathroom

shared-bathroom

10-beds

11-beds

12-beds

13-beds

14-beds

15-beds

16-beds

17-beds

18-beds

19-beds

2-beds

20-beds

21-beds

22-beds

23-beds

24-beds

25-beds

26-beds

27-beds

28-beds

29-beds

3-beds

30-beds

31-beds

32-beds

33-beds

34-beds

35-beds

36-beds

37-beds

38-beds

39-beds

4-beds

40-beds

5-beds

6-beds

7-beds

8-beds

9-beds

king-bed

queen-bed

limited-time

lounge

treatment

no-window

bay-view

bosphorus-view

canal-view

city-view

courtyard-view

garden-view

golf-view

harbour-view

inland-view

lake-view

land-view

mountain-view

ocean-front

ocean-view

oceanside

panoramic-view

park-view

partial-ocean-view

partial-sea-view

partial-view

pool-view

river-view

sea-front

sea-view

street-view

sunrise-view

sunset-view

water-view

with-view

annex

basement

main-building

1-bedroom

2-bedrooms

3-bedrooms

4-bedrooms

5-bedrooms

6-bedrooms

not-guaranteed

wired-internet-access

smoking

sauna

duplex

safe

mini-bar

breakfast-for-1

breakfast-for-2

pets-allowed

wi-fi

kitchen

Staff was great and rooms were specious. The best hotel I have stayed at in Medinah and I have stayed in 5 star hotels. Jazkom Allahu Khiran for making my family's stay a memorable one!

Alhumduliallah every thing very nice Staff very co coopérative Thank my brother

Thank you so much for all the Mercure's staff, it was a pleasur to stay here more than one month and half.I really recommand the hotel, you will not be deceved.Thank you

My wife and I stayed for 6 nights and then we extended our stay for another 5 nights, and it is one of the best hotels in this area that we stayed in during our Umrah trip. This hotel is a little far from Haram but the bus runs every hour and takes 10-15 minutes to reach Haram.Thank you for the excellent service, transportation, facilities, staff and everything is great, the rooms are absolutely comfortable and the lobby is beautiful. We really enjoyed our stay and you made our stay wonderful. We will definitely come back. Thank youأقمنا أنا وزوجتي لمدة 6 ليالٍ ثم قمنا بتمديد إقامتنا لمدة 5 ليالٍ أخرى، وهو من أفضل الفنادق في هذه المنطقة التي أقمنا فيها خلال رحلة العمرة. هذا الفندق بعيد قليلاً عن الحرم ولكن الحافلة تعمل كل ساعة وتستغرق من 10 إلى 15 دقيقة للوصول إلى الحرم.شكرًا لك على الخدمة الممتازة والنقل والمرافق والموظفين وكل شيء رائع، الغرف مريحة تمامًا واللوبي جميل. لقد استمتعنا حقًا بإقامتنا وجعلت إقامتنا رائعة. سنعود بالتأكيد. شكرًا لك

Customer Service was the best specially Nada

My stay at Mercure was very good, the rooms are a very good size and they are very clean. Room service is great, there is a switch in your room that you must press to indicate that you want room service. Shoutout to Md Saddam for great service! The breakfast options are good, with fresh omelettes available to be made every day for you. Breakfast timings of 6:30-10:30 are also very good. The shuttle service is okay. The Masjid al-haram authorities decide where hotel shuttles will stop on a cycle of a few weeks. You can ask the receptionist which bus stop it will stop at. During your visit, if it stops at Kudi bus station, then take the shuttle as it is quite close. If it stops at al-gazzah station, then do not take the shuttle, the walk is very long. Nearly 30 mins from the clock tower, and in the heat it can get difficult. Instead, take the number 6 public transport bus that stops right outside the hotel to the haram, this is much more frequent and stops near the haram (7 min walk). Trying to get the shuttle can be stressful because of the fixed timings, the public bus was much less stressful as it came very regularly. If you’re looking for a budget friendly stay of high quality and don’t mind taking a bus, this is definitely the place to go.

Nice property far from haram and no restaurants around

The cleaning service should be improved as I waked everyday found a rubbish through at the coridor and beside lift to be honest that was my first time to see such a thing in an hotel also breakfast should include more varities. Overall it was a good experience with value for money and I love that the hotel provide free transportation to Haram approximately every hour I consider the bus is the spirt for this hotel

Without notices, restaurant are out of services.  Further no room services are available for meal.

This property should be avoided at all costs! The front desk staff are incompetent and will pretend to be dealing with your issues when they actually are not.We had issues from the moment we arrived at the property. Although we had booked two rooms under the same reservation, the incompetent front desk staff could not find one of the rooms that we booked and made us wait for a good while in the hotel lobby, after we have had a long day of travelling. We were eventually provided with two key cards for two rooms but only to open one of the rooms and find out that the room was still occupied. We returned to the front desk to raise this issue and we were eventually given another room but it did not match the specs of what we initially reserved. The walls of the rooms are thin and you could hear people talking from other rooms and the bathroom facilities were inadequate. When we turned on the shower, there is an initial flow of hot water but this would quickly run out, and then we would have to finish our showers with cold water. There was always standing water in the shower tray and the water would overflow onto the bathroom floor and beyond making it very slippery and dangerous - both our rooms had to be attended by the maintenance team. There were 3 instances of the fire alarm going off and we were informed by the staff that these were as a result of people smoking in their rooms. Ultimately, we have had enough and cut our stay short and booked another hotel.

Mercure Makkah Aziziah

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Location

Description of the hotel

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General

Rooms

Accessibility

Services and amenities

Meals

Internet

Parking

Business

Sports

Beauty and wellness

Pets

Policies

Check-in terms and conditions

Paid on the spot

Additional information

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